Position: Office Manager Location: Oxford (OX1) Salary: £35k+ per annum base salary Hours: Monday - Friday (09:00 - 17:30) Experience: Office Manager, Management, Administration, Organisation, Organised, Communication, Responsibility, Attention to Detail, Events, Technology, Conferences, Project Management, Recruitment, HR, Facilities The Opportunity Thompson & Terry Recruitment are working alongside a world-leading tech business who are setting up their brand new offices in central Oxford, and are looking to recruit a highly organised, adaptable and responsible Office Manager to oversee the project and the day-to-day operations of the office. Alongside initially assisting with the setting up of the new offices, day-to-day this role will involve being first point of contact for internal and external correspondence, managing office systems and developing processes, co-ordinating meetings and appointments for the wider team and management, overseeing office inventory and supplies and general property management. The diversity of this role also means that it requires involvement in more specialist processes too. The successful Office Manager will be involved with HR processes and the onboarding of new starters, working with the?team to track expense claims in finance systems, organising team events?and booking travel etc. As Office Manager, this is a vitally important position, therefore it's vital that the successful candidate is a confident and innovative leader, who is confident to make and back their own decisions. The Company Thompson & Terry Recruitment are excited to be exclusively working with a world-leading technology events business, who are ethically driven and workingmainly within healthcare, education, STEM and government who are setting up their brand new UK offices in Central Oxford.? As a global brand our client boast a track record of delivering the biggest and most high profile events in their space, with ambitious plans to continue pushing the status quo, so an amazing time to join. Alongside offering a real work-hard, play-hard environment to succeed and grow long-term, our client also provides staff with a strong benefits pack and a track record for really support their people to progress. Requirements Experience of working as an Office Manager, or similar Confident to step up and communicate with colleagues, clients, suppliers and customers via the telephone, email and in person The ability to really think on your feet and the confidence to quickly make decisions Highly organised and great attention to detail Fast-paced and adaptable to an every-changing field Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk) are an Abingdon based recruitment agency specialising in the sourcing of Sales, Marketing and office administration candidates in Oxfordshire. No terminology used in this advert is intended to discriminate on the grounds of race, religion, gender, age or sex. PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.
May 01, 2024
Full time
Position: Office Manager Location: Oxford (OX1) Salary: £35k+ per annum base salary Hours: Monday - Friday (09:00 - 17:30) Experience: Office Manager, Management, Administration, Organisation, Organised, Communication, Responsibility, Attention to Detail, Events, Technology, Conferences, Project Management, Recruitment, HR, Facilities The Opportunity Thompson & Terry Recruitment are working alongside a world-leading tech business who are setting up their brand new offices in central Oxford, and are looking to recruit a highly organised, adaptable and responsible Office Manager to oversee the project and the day-to-day operations of the office. Alongside initially assisting with the setting up of the new offices, day-to-day this role will involve being first point of contact for internal and external correspondence, managing office systems and developing processes, co-ordinating meetings and appointments for the wider team and management, overseeing office inventory and supplies and general property management. The diversity of this role also means that it requires involvement in more specialist processes too. The successful Office Manager will be involved with HR processes and the onboarding of new starters, working with the?team to track expense claims in finance systems, organising team events?and booking travel etc. As Office Manager, this is a vitally important position, therefore it's vital that the successful candidate is a confident and innovative leader, who is confident to make and back their own decisions. The Company Thompson & Terry Recruitment are excited to be exclusively working with a world-leading technology events business, who are ethically driven and workingmainly within healthcare, education, STEM and government who are setting up their brand new UK offices in Central Oxford.? As a global brand our client boast a track record of delivering the biggest and most high profile events in their space, with ambitious plans to continue pushing the status quo, so an amazing time to join. Alongside offering a real work-hard, play-hard environment to succeed and grow long-term, our client also provides staff with a strong benefits pack and a track record for really support their people to progress. Requirements Experience of working as an Office Manager, or similar Confident to step up and communicate with colleagues, clients, suppliers and customers via the telephone, email and in person The ability to really think on your feet and the confidence to quickly make decisions Highly organised and great attention to detail Fast-paced and adaptable to an every-changing field Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk) are an Abingdon based recruitment agency specialising in the sourcing of Sales, Marketing and office administration candidates in Oxfordshire. No terminology used in this advert is intended to discriminate on the grounds of race, religion, gender, age or sex. PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.
Brook Street (UK) Ltd are recruiting Senior Clerical Officer's on a temporary-full time basis for our leading Public Sector client Education Authority Northern Ireland based in Belfast. Senior Clerical Officers are responsible for the weekly processing of invoices on the Education Authority s (EA) Financial System for all non-salary expenditure based across five Accounts Payable offices. You will be responsible for the processing and payment of all invoices, petty cash claims, contractor invoices, Travel, Subsistence and Expenses claims on behalf of schools and budget holders. You should also be capable of working with minimum supervision and be flexible in approach to educational and administrative changes which may occur from time-to-time. Duties and Responsibilities: To ensure that all invoices are properly authorised Inputting of batches to EA s payment processing systems after they have been properly authorised and coded, completing any amendments Preparation, coding and processing all petty cash/postage claims, travel and travel expenses and the processing of all payments to contractors. Resolving queries on outstanding invoices, suppliers statements, staff claims and assist the Line Manager in the resolution of more difficult queries Dealing with queries from internal/external stakeholders such as Schools and Budget Managers by emails and phones and ensuring they have been resolved. To provide copies of Invoices when requested by Auditors, the National Fraud Initiative, and Budget holders to assist with budget management etc. Essential Criteria: Five GCSEs passes (grades A -C) or equivalent or higher One Year s experience in an office environment including general office duties, word processing and practical use of computers Skills & Abilities: Ability to organise a busy workload to deliver effective results on time Ability to communicate and work effectively with others as part of a team. Ability to take responsive and customer focused approach to work. Excellent ICT skills including Excel. You will benefit from: Full training and induction Accrue holiday hours as you work Brook Street (UK) Ltd back-office support and mentoring Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. The rate of pay is 12.52 per hour, the hours of work are 36hrs Monday to Friday. If you would like to apply for this role, please email your CV via the Apply link.
May 01, 2024
Seasonal
Brook Street (UK) Ltd are recruiting Senior Clerical Officer's on a temporary-full time basis for our leading Public Sector client Education Authority Northern Ireland based in Belfast. Senior Clerical Officers are responsible for the weekly processing of invoices on the Education Authority s (EA) Financial System for all non-salary expenditure based across five Accounts Payable offices. You will be responsible for the processing and payment of all invoices, petty cash claims, contractor invoices, Travel, Subsistence and Expenses claims on behalf of schools and budget holders. You should also be capable of working with minimum supervision and be flexible in approach to educational and administrative changes which may occur from time-to-time. Duties and Responsibilities: To ensure that all invoices are properly authorised Inputting of batches to EA s payment processing systems after they have been properly authorised and coded, completing any amendments Preparation, coding and processing all petty cash/postage claims, travel and travel expenses and the processing of all payments to contractors. Resolving queries on outstanding invoices, suppliers statements, staff claims and assist the Line Manager in the resolution of more difficult queries Dealing with queries from internal/external stakeholders such as Schools and Budget Managers by emails and phones and ensuring they have been resolved. To provide copies of Invoices when requested by Auditors, the National Fraud Initiative, and Budget holders to assist with budget management etc. Essential Criteria: Five GCSEs passes (grades A -C) or equivalent or higher One Year s experience in an office environment including general office duties, word processing and practical use of computers Skills & Abilities: Ability to organise a busy workload to deliver effective results on time Ability to communicate and work effectively with others as part of a team. Ability to take responsive and customer focused approach to work. Excellent ICT skills including Excel. You will benefit from: Full training and induction Accrue holiday hours as you work Brook Street (UK) Ltd back-office support and mentoring Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. The rate of pay is 12.52 per hour, the hours of work are 36hrs Monday to Friday. If you would like to apply for this role, please email your CV via the Apply link.
Your new company Due to continued expansion this Norwich based business are looking for an additional Production Manager to join their team. Your new role You will have responsibility for a specified production facility where you will manage budgetary targets, profit and loss and ensure you meet the highest levels of agreed service delivery. You will manage a team of up to 100 staff, via a reporting line of supervisors and team leaders. You will take full ownership of analysing every aspect of production within your business area, ensuring that all profit drivers are visible, monitored, and optimised, contributing to the creation and implementation of best practices. You will calculate average parts spend per job, BER, bounce, parts BOM setup, usage of alternative parts sources, pricing, warranty claims, staff efficiency and all other cost/revenue drivers. You will deliver continuous improvement initiatives, including quality enhancements, cycle time reduction and waste elimination using lean techniques. As business unit lead you will have full responsibility for health & safety legislation, ensuring your people are compliant and working safely, you will identify and manage training where necessary, including managing quality systems. What you'll need to succeed You will have experience gained within in a manufacturing industry ideally within an electronics or components business. This is very much a customer-facing role and experience of working closely with account managers and service managers would be advantageous. Strong financial acumen including budget management and profit and loss, knowledge of business systems ISO4001/ISO9001, health & safety awareness (IOSH/COSHH) This role offers a competitive base salary, quarterly bonus, pension, sick pay scheme, staff discount schemes and more. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 01, 2024
Full time
Your new company Due to continued expansion this Norwich based business are looking for an additional Production Manager to join their team. Your new role You will have responsibility for a specified production facility where you will manage budgetary targets, profit and loss and ensure you meet the highest levels of agreed service delivery. You will manage a team of up to 100 staff, via a reporting line of supervisors and team leaders. You will take full ownership of analysing every aspect of production within your business area, ensuring that all profit drivers are visible, monitored, and optimised, contributing to the creation and implementation of best practices. You will calculate average parts spend per job, BER, bounce, parts BOM setup, usage of alternative parts sources, pricing, warranty claims, staff efficiency and all other cost/revenue drivers. You will deliver continuous improvement initiatives, including quality enhancements, cycle time reduction and waste elimination using lean techniques. As business unit lead you will have full responsibility for health & safety legislation, ensuring your people are compliant and working safely, you will identify and manage training where necessary, including managing quality systems. What you'll need to succeed You will have experience gained within in a manufacturing industry ideally within an electronics or components business. This is very much a customer-facing role and experience of working closely with account managers and service managers would be advantageous. Strong financial acumen including budget management and profit and loss, knowledge of business systems ISO4001/ISO9001, health & safety awareness (IOSH/COSHH) This role offers a competitive base salary, quarterly bonus, pension, sick pay scheme, staff discount schemes and more. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Procurement Officer Hemel Hempstead (Hybrid/Smart Working) Salary £35,000 Per Annum Plus Benefits Permanent, Full Time 37 hours per week (Monday - Friday, Flexibility Negotiable) Thrive Homes is currently seeking a Procurement Officer to take charge of all procurement and contract management activities in line with Thrive's Strategic Framework and operational objectives, including the Procurement & Contracting Policy. As the Procurement Officer, your primary responsibility will be to collaborate with business leads across departments to devise their yearly procurement plans, provide advice on market routes, and support pre-market engagement where appropriate. Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state-of-the-art offices. Other Responsibilities: To develop and lead Thrive's Procurement Forward Plan - working with Business Leads and Senior Managers to ensure the impact on resources is understood and mitigated where possible. To manage the contract with insurance brokers, oversee day to day insurance portfolio and claims. To lead end to end procurements with use of tendering, framework agreements, quotations and other sourcing tools to drive best value. To provide guidance, training and advice to how contracts are managed - holding key stakeholders to account where advice is not followed, including attending supplier meetings with them where necessary. To maintain Thrive's Contracts Register - ensuring electronic and or hard copies of contracts are kept filed as appropriate. Compliance with Public Contract Regulations 2015 in terms of supply chain management of suppliers. Develop an intelligent network of housing procurement colleagues so that best practice is shared and benchmarking is utilised. Keep up to date with all regulatory information - specifically Public Contracts Regulations 2015 and the Landlord and Tenant Act (Section 20). Requirements: Demonstrable experience as a Procurement Officer or within a similar position. Passionate and proactive in your approach. Proficiency in Microsoft Office and purchasing software. Strong communication and negotiation skills. Working towards MCIPS or can evidence qualification by experience would be beneficial but is not essential. Strong ability to rapidly absorb and understand fresh areas of knowledge for new products and services. Benefits: Thrive's Top 10! Annual Leave - 25 days per year increasing by length of service (up to 30 days). Buy or sell annual leave Generous family friendly provision Pension - Thrive Homes will pay double your contribution (up to 10%). Discretionary Bonus Life assurance - a payment of 3x your salary Health Cash Plan - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services. Virtual GP Service (available 24/7) Wellbeing reward scheme (earn vouchers through a health app) A range of engagement activities aimed at building team morale, supporting both physical and mental health, and celebrating all things that make us different! All roles at Thrive are subject to a basic DBS check. Closing date: Wednesday 22nd May 2024 Interview date: Friday 24th May 2024 We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible, shortlisting will be conducted throughout the campaign. About Thrive Thrive Homes is an award-winning housing association with a strong track record and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people enjoy living. We manage over 5,000 properties and are continuing to build new homes each year. Thrive's Approach Thrive is an exciting place to work. We challenge ourselves and others to deliver results and think differently. We share positive experiences and messages, with trust and respect at the core of every relationship. Our leaders adopt a coaching and mentoring approach - enabling and empowering others to deliver. We embrace change and encourage a strong focus on positive outcomes. We value agile working arrangements from our offices in Apsley, Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern benefits, as we continue to grow as an organisation and aim to attract the very best people. Thrive homes are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. This commitment is at the core of our understanding the importance of different voices, experiences, perspectives and backgrounds. We actively encourage all applicants that are suitable for the role, from diverse career paths and backgrounds and from all sections of the community. As committed members of Inclusive Employers and a Disability Confident Committed employer, we remain steadfast to a fair recruitment process. If you have any accessibility needs and require reasonable adjustment, please contact us.
May 01, 2024
Full time
Procurement Officer Hemel Hempstead (Hybrid/Smart Working) Salary £35,000 Per Annum Plus Benefits Permanent, Full Time 37 hours per week (Monday - Friday, Flexibility Negotiable) Thrive Homes is currently seeking a Procurement Officer to take charge of all procurement and contract management activities in line with Thrive's Strategic Framework and operational objectives, including the Procurement & Contracting Policy. As the Procurement Officer, your primary responsibility will be to collaborate with business leads across departments to devise their yearly procurement plans, provide advice on market routes, and support pre-market engagement where appropriate. Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state-of-the-art offices. Other Responsibilities: To develop and lead Thrive's Procurement Forward Plan - working with Business Leads and Senior Managers to ensure the impact on resources is understood and mitigated where possible. To manage the contract with insurance brokers, oversee day to day insurance portfolio and claims. To lead end to end procurements with use of tendering, framework agreements, quotations and other sourcing tools to drive best value. To provide guidance, training and advice to how contracts are managed - holding key stakeholders to account where advice is not followed, including attending supplier meetings with them where necessary. To maintain Thrive's Contracts Register - ensuring electronic and or hard copies of contracts are kept filed as appropriate. Compliance with Public Contract Regulations 2015 in terms of supply chain management of suppliers. Develop an intelligent network of housing procurement colleagues so that best practice is shared and benchmarking is utilised. Keep up to date with all regulatory information - specifically Public Contracts Regulations 2015 and the Landlord and Tenant Act (Section 20). Requirements: Demonstrable experience as a Procurement Officer or within a similar position. Passionate and proactive in your approach. Proficiency in Microsoft Office and purchasing software. Strong communication and negotiation skills. Working towards MCIPS or can evidence qualification by experience would be beneficial but is not essential. Strong ability to rapidly absorb and understand fresh areas of knowledge for new products and services. Benefits: Thrive's Top 10! Annual Leave - 25 days per year increasing by length of service (up to 30 days). Buy or sell annual leave Generous family friendly provision Pension - Thrive Homes will pay double your contribution (up to 10%). Discretionary Bonus Life assurance - a payment of 3x your salary Health Cash Plan - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services. Virtual GP Service (available 24/7) Wellbeing reward scheme (earn vouchers through a health app) A range of engagement activities aimed at building team morale, supporting both physical and mental health, and celebrating all things that make us different! All roles at Thrive are subject to a basic DBS check. Closing date: Wednesday 22nd May 2024 Interview date: Friday 24th May 2024 We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible, shortlisting will be conducted throughout the campaign. About Thrive Thrive Homes is an award-winning housing association with a strong track record and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people enjoy living. We manage over 5,000 properties and are continuing to build new homes each year. Thrive's Approach Thrive is an exciting place to work. We challenge ourselves and others to deliver results and think differently. We share positive experiences and messages, with trust and respect at the core of every relationship. Our leaders adopt a coaching and mentoring approach - enabling and empowering others to deliver. We embrace change and encourage a strong focus on positive outcomes. We value agile working arrangements from our offices in Apsley, Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern benefits, as we continue to grow as an organisation and aim to attract the very best people. Thrive homes are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. This commitment is at the core of our understanding the importance of different voices, experiences, perspectives and backgrounds. We actively encourage all applicants that are suitable for the role, from diverse career paths and backgrounds and from all sections of the community. As committed members of Inclusive Employers and a Disability Confident Committed employer, we remain steadfast to a fair recruitment process. If you have any accessibility needs and require reasonable adjustment, please contact us.
We have a great opportunity for a Managing Quantity Surveyor to join our team within Vistry Bristol, at our Emerson Green office in Briistol. As our Managing Quantity Surveyor, you will be responsible for encouraging and creating a teamwork culture throughout, recognising the responsibilities of the Line Management Structure, whereby opportunities are maximised and problems are identified and resolved to the overall benefit of the team and the company. You will take responsibility for the Quantity Surveying functions and assist in the procurement of subcontracts on contracts allocated by the Commercial Managers from award through to the agreement of the final account. You will maximise profitability having regard to client/subcontractor relations and the companies strategic objectives with regard to repeat business, the Partnering Ethic, and the risk / reward philosophy. You will participate in the management of the team including assisting in recruitment, providing direction, leadership, together with training and development requirements of Quantity Surveyors reporting to the job holder. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Degree qualified and member of the RICS or CIOB (or moving towards professional membership). The successful candidate will have experience of working within the Construction industry, specifically on mixed use residential developments including Extra Care. Previous experience at Senior or Managing QS or Commercial Manager level is essential for the role. Sub-contract Payment recommendation Sub-contract Order recommendation Interim Valuation submission and Final Account recommendation Strong team player, with the entrepreneurial ability to operate and excel in a changing on-site environment Willing to work extra to meet deadlines as and when the business needs require it Desirable - Training of and understanding of COINs Training of and understanding of 4p (Viewpoint) More about the Managing Quantity Surveyor role Maximise recovery through Clients and Subcontractors accounts. Optimise cash flow through external valuations and control of subcontractor accounts. Provide assistance to Financial Department in the recovery of outstanding monies. Monitor and facilitate the recovery of retention and the like. Ensure correct contractual procedures are operated for both Main Contracts and Subcontracts. Monitor that subcontract conditions are 'Back to Back' with main contract conditions or with maximum risk transfer. Provide pre-contract advice to Estimating Department related to amended Terms and Conditions of Main contracts and resource availability for forward workload Claims preparation and recovery Provide monthly Cost Value Reports and monthly Margin Analysis in conjunction with Line Management Forecast Out-turn Margin/Commercial Analysis / programme / progress in conjunction with Line Management and review monthly. Forecast contract turnover in conjunction with Line Management and adjust as necessary. Training and development Motivate, plan, co-ordinate, maintain and develop staff to undertake current and prospective workloads. Participate and actively encourage both Company training courses and on the job training. Responsibility for RICS / CIOB training requirements with specific responsibility for certain APC candidates. Monitor and record individual performances on an ongoing basis together with annual appraisals. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
May 01, 2024
Full time
We have a great opportunity for a Managing Quantity Surveyor to join our team within Vistry Bristol, at our Emerson Green office in Briistol. As our Managing Quantity Surveyor, you will be responsible for encouraging and creating a teamwork culture throughout, recognising the responsibilities of the Line Management Structure, whereby opportunities are maximised and problems are identified and resolved to the overall benefit of the team and the company. You will take responsibility for the Quantity Surveying functions and assist in the procurement of subcontracts on contracts allocated by the Commercial Managers from award through to the agreement of the final account. You will maximise profitability having regard to client/subcontractor relations and the companies strategic objectives with regard to repeat business, the Partnering Ethic, and the risk / reward philosophy. You will participate in the management of the team including assisting in recruitment, providing direction, leadership, together with training and development requirements of Quantity Surveyors reporting to the job holder. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Degree qualified and member of the RICS or CIOB (or moving towards professional membership). The successful candidate will have experience of working within the Construction industry, specifically on mixed use residential developments including Extra Care. Previous experience at Senior or Managing QS or Commercial Manager level is essential for the role. Sub-contract Payment recommendation Sub-contract Order recommendation Interim Valuation submission and Final Account recommendation Strong team player, with the entrepreneurial ability to operate and excel in a changing on-site environment Willing to work extra to meet deadlines as and when the business needs require it Desirable - Training of and understanding of COINs Training of and understanding of 4p (Viewpoint) More about the Managing Quantity Surveyor role Maximise recovery through Clients and Subcontractors accounts. Optimise cash flow through external valuations and control of subcontractor accounts. Provide assistance to Financial Department in the recovery of outstanding monies. Monitor and facilitate the recovery of retention and the like. Ensure correct contractual procedures are operated for both Main Contracts and Subcontracts. Monitor that subcontract conditions are 'Back to Back' with main contract conditions or with maximum risk transfer. Provide pre-contract advice to Estimating Department related to amended Terms and Conditions of Main contracts and resource availability for forward workload Claims preparation and recovery Provide monthly Cost Value Reports and monthly Margin Analysis in conjunction with Line Management Forecast Out-turn Margin/Commercial Analysis / programme / progress in conjunction with Line Management and review monthly. Forecast contract turnover in conjunction with Line Management and adjust as necessary. Training and development Motivate, plan, co-ordinate, maintain and develop staff to undertake current and prospective workloads. Participate and actively encourage both Company training courses and on the job training. Responsibility for RICS / CIOB training requirements with specific responsibility for certain APC candidates. Monitor and record individual performances on an ongoing basis together with annual appraisals. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
May 01, 2024
Full time
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Customer Support Specialist - Hedge End - 24,500 - full time hours - office based - Hybrid role working from home 2 days a week We are working with a world leader in renewable energy solutions who have achieved a strong name within a global market, and they are now looking for an additional person to join their team. They require an exceptionally talented Customer Support Specialist to work within their B2B team to help promote products and services and provide advice and support. They are flexible regarding experience as they are looking for people with a strong work ethic and great communication skills. Customer Support Specialist duties include: Taking calls, web chat, and answering emails from customers in relation to warranty claims, presale information, parts request or any other queries, in order to provide a resolution or escalating to the appropriate team when required. Liaise with internal teams to obtain a satisfactory outcome for both the customer and the business whilst managing the customers' expectations Build meaningful relationships with our B2B customers so they have a point of contact in the team and continue to promote products & services Through daily duties, highlight any potential issues to the B2B Team Leader to avoid any impact to SLA and department KPI's or cost of service Update the B2B contacts record on a daily basis ensuring that all completed correspondence is recorded accurately Send weekly and monthly updates to the wider Commercial Team and any required customer contacts to highlight any outstanding work requests to channel owners Key skills Excellent communication skills that allow you to help, inform and advise customers and colleagues clearly and effectively Creative thinker, to be able to develop innovative ideas to improve customer service standards Negotiation skills and the ability to work well under pressure Excellent written and verbal skills Customer focused and driven to exceed excellence Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
May 01, 2024
Full time
Customer Support Specialist - Hedge End - 24,500 - full time hours - office based - Hybrid role working from home 2 days a week We are working with a world leader in renewable energy solutions who have achieved a strong name within a global market, and they are now looking for an additional person to join their team. They require an exceptionally talented Customer Support Specialist to work within their B2B team to help promote products and services and provide advice and support. They are flexible regarding experience as they are looking for people with a strong work ethic and great communication skills. Customer Support Specialist duties include: Taking calls, web chat, and answering emails from customers in relation to warranty claims, presale information, parts request or any other queries, in order to provide a resolution or escalating to the appropriate team when required. Liaise with internal teams to obtain a satisfactory outcome for both the customer and the business whilst managing the customers' expectations Build meaningful relationships with our B2B customers so they have a point of contact in the team and continue to promote products & services Through daily duties, highlight any potential issues to the B2B Team Leader to avoid any impact to SLA and department KPI's or cost of service Update the B2B contacts record on a daily basis ensuring that all completed correspondence is recorded accurately Send weekly and monthly updates to the wider Commercial Team and any required customer contacts to highlight any outstanding work requests to channel owners Key skills Excellent communication skills that allow you to help, inform and advise customers and colleagues clearly and effectively Creative thinker, to be able to develop innovative ideas to improve customer service standards Negotiation skills and the ability to work well under pressure Excellent written and verbal skills Customer focused and driven to exceed excellence Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Property Administration: Property Management Firm A nationwide property investment management firm are looking for a meticulous and detailed administrator to join their welcoming and friendly offices in Croydon. The right candidate will bring organised and supportive administration skills to the residential property team, collaborating with the management team to ensure the administration process is run smoothLy and records are up to date. Applying for this role will give the candidate a good chance to develop their career in the property industry, gaining good experience, working for one of the UKs largest property management investment companies. They provide fantastic holiday benefits and more including early Friday finishes. They are ever growing and have a fantastic office culture; we encourage those with the required experience to apply below. Job Description Position: Property Administrator (Tenancy) Location: Area Office Reports to: Area Manager RESPONSIBILITIES & DUTIES To assist the Property Manager (Tenancy) with the efficient and effective management of the property portfolio comprising of AST, statutory periodic, regulated, and assured tenancies, with the overriding aim of reducing/ minimising void periods, maximising rental income and developing good Landlord and Tenant relationships, to include but not limited to the following tasks: TENANCY MANAGEMENT Assist with the following tasks, as directed by the Residential Management Executive, Team Leader (Tenancy) or Property Manager (Tenancy) Instructing Agents to appraise properties and provide their recommendations in respect of void/ refurbishment works. Collating documents for the Property Manager s review to ensure all statutory obligations, in respect of residential lettings, are adhered to at all times (e.g. EPC . Prepare Heads of Terms/ AST Instructions Forms and Instruct solicitors to draft tenancy agreements Notifying Rent Records Department of any tenancy variations e.g. tenancy ending, renewal, new letting, rent re-registration etc. Maintaining Property Records in accordance with the Group s policies and procedures Co-ordinating the Inventory / Schedule of Condition Check-in with the incoming Tenant and Inventory Company, as directed by the Property Manager. Arranging the pre-tenancy safety checks e.g. electrical and water, as directed by the Property Manager. collating comparative quotes for dilapidations and deposit disputes within statutory timeframes o preparing and managing insurance claims Undertaking vacant unit inspections in accordance with the Group s policies and procedures. Managing utilities supplies (gas, electricity and water) during the end of tenancy/ new letting process in accordance with the Group s procedures. Day to day maintenance issues Raising purchase orders Co-ordinating annual and periodic tests/ inspections (e.g. CP12, PAT tests, Electrical Inspection Condition Reports, Water sampling) o Co-ordinating Renewal Inspections o Rent Reviews and Registrations of Fair Rents o Collection of rent arrears Answering queries from Internal/ External Auditors, Senior Management on behalf of the Board. GENERAL DUTIES Keep the Property Manager informed of the progress of any given task and be confident to request support and assistance where necessary. Promptly and confidently receive, handle and respond to telephone calls, taking messages and relaying these to the relevant person where necessary. Liaise with tenants through general correspondence, emails, letters, newsletters, circulars Tenant Handbooks etc. in a prompt and professional manner. Liaising with other departments within the business (e.g. Insurance, Finance, Rent & Records) to deal with enquiries/ fulfil tasks Liaise with external consultants and service providers e.g. Electricians, Gas Safe Engineers, Utility provider (SSE) Utilise the Group s Property Management Information Systems (HORIZON, PropertyPlus) in order to undertake any of the above tasks To carry out any other tasks, as directed by the Management Team, that is within the capabilities of the job holder. SKILLS & EXPERIENCE A desire to: Gain a good understanding of the various types of interest/ tenures that the Group hold and its obligations in respect of each (Freehold, Head lease, Lessee, Leaseback, Tenant) o Gain an awareness of HMOs to ensure that these are not created. Gain an awareness of Local Authority PRS Licencing Schemes to ensure these are adhered to. Gain and understanding of Landlord and Tenant legislation, H&S legislation, RICS and ARLA guidelines and other best practices applicable to residential property management. Endeavour to remain informed of new relevant legislation and best practice guidelines. Excellent verbal communication skills Excellent written communication skills Excellent organisational and time management skills, Ability to multi-task and work well under pressure Good IT skills and proficient in Outlook, MS Word, Excel, Knowledge of HORIZON/ QUBE an advantage. Good team player A commitment to providing high levels of service at all times. ENTRY Minimum 1 years experience in a similar role Minimum 5 GCSE grades A-C HOURS & ENVIRONMENT Office Hours 9.15am to 5.30pm, Monday to Friday. (earlier finish on Fridays) Primarily based at the Area Office but may be required to visit other office locations. Required to travel to sites on occasion Holiday entitlement 20 days per annum plus Bank Holidays plus additional paid holidays (10-14 days each year)
May 01, 2024
Full time
Property Administration: Property Management Firm A nationwide property investment management firm are looking for a meticulous and detailed administrator to join their welcoming and friendly offices in Croydon. The right candidate will bring organised and supportive administration skills to the residential property team, collaborating with the management team to ensure the administration process is run smoothLy and records are up to date. Applying for this role will give the candidate a good chance to develop their career in the property industry, gaining good experience, working for one of the UKs largest property management investment companies. They provide fantastic holiday benefits and more including early Friday finishes. They are ever growing and have a fantastic office culture; we encourage those with the required experience to apply below. Job Description Position: Property Administrator (Tenancy) Location: Area Office Reports to: Area Manager RESPONSIBILITIES & DUTIES To assist the Property Manager (Tenancy) with the efficient and effective management of the property portfolio comprising of AST, statutory periodic, regulated, and assured tenancies, with the overriding aim of reducing/ minimising void periods, maximising rental income and developing good Landlord and Tenant relationships, to include but not limited to the following tasks: TENANCY MANAGEMENT Assist with the following tasks, as directed by the Residential Management Executive, Team Leader (Tenancy) or Property Manager (Tenancy) Instructing Agents to appraise properties and provide their recommendations in respect of void/ refurbishment works. Collating documents for the Property Manager s review to ensure all statutory obligations, in respect of residential lettings, are adhered to at all times (e.g. EPC . Prepare Heads of Terms/ AST Instructions Forms and Instruct solicitors to draft tenancy agreements Notifying Rent Records Department of any tenancy variations e.g. tenancy ending, renewal, new letting, rent re-registration etc. Maintaining Property Records in accordance with the Group s policies and procedures Co-ordinating the Inventory / Schedule of Condition Check-in with the incoming Tenant and Inventory Company, as directed by the Property Manager. Arranging the pre-tenancy safety checks e.g. electrical and water, as directed by the Property Manager. collating comparative quotes for dilapidations and deposit disputes within statutory timeframes o preparing and managing insurance claims Undertaking vacant unit inspections in accordance with the Group s policies and procedures. Managing utilities supplies (gas, electricity and water) during the end of tenancy/ new letting process in accordance with the Group s procedures. Day to day maintenance issues Raising purchase orders Co-ordinating annual and periodic tests/ inspections (e.g. CP12, PAT tests, Electrical Inspection Condition Reports, Water sampling) o Co-ordinating Renewal Inspections o Rent Reviews and Registrations of Fair Rents o Collection of rent arrears Answering queries from Internal/ External Auditors, Senior Management on behalf of the Board. GENERAL DUTIES Keep the Property Manager informed of the progress of any given task and be confident to request support and assistance where necessary. Promptly and confidently receive, handle and respond to telephone calls, taking messages and relaying these to the relevant person where necessary. Liaise with tenants through general correspondence, emails, letters, newsletters, circulars Tenant Handbooks etc. in a prompt and professional manner. Liaising with other departments within the business (e.g. Insurance, Finance, Rent & Records) to deal with enquiries/ fulfil tasks Liaise with external consultants and service providers e.g. Electricians, Gas Safe Engineers, Utility provider (SSE) Utilise the Group s Property Management Information Systems (HORIZON, PropertyPlus) in order to undertake any of the above tasks To carry out any other tasks, as directed by the Management Team, that is within the capabilities of the job holder. SKILLS & EXPERIENCE A desire to: Gain a good understanding of the various types of interest/ tenures that the Group hold and its obligations in respect of each (Freehold, Head lease, Lessee, Leaseback, Tenant) o Gain an awareness of HMOs to ensure that these are not created. Gain an awareness of Local Authority PRS Licencing Schemes to ensure these are adhered to. Gain and understanding of Landlord and Tenant legislation, H&S legislation, RICS and ARLA guidelines and other best practices applicable to residential property management. Endeavour to remain informed of new relevant legislation and best practice guidelines. Excellent verbal communication skills Excellent written communication skills Excellent organisational and time management skills, Ability to multi-task and work well under pressure Good IT skills and proficient in Outlook, MS Word, Excel, Knowledge of HORIZON/ QUBE an advantage. Good team player A commitment to providing high levels of service at all times. ENTRY Minimum 1 years experience in a similar role Minimum 5 GCSE grades A-C HOURS & ENVIRONMENT Office Hours 9.15am to 5.30pm, Monday to Friday. (earlier finish on Fridays) Primarily based at the Area Office but may be required to visit other office locations. Required to travel to sites on occasion Holiday entitlement 20 days per annum plus Bank Holidays plus additional paid holidays (10-14 days each year)
Job Title: FRU Team leader Location: Liverpool Salary: £29,301 Plus 4.2k comission Job Type : Permanent, full time What you will be doing: To manage a team of First Response Unit Motor Claims Handlers who take the initial notification and manage the claim within the first 48 hours, promptly assessing the liability position on the claim whilst providing first class service to our customers To drive forward the objective to manage claims effectively to deliver the right outcome for our Customers and Haven Insurance To lead by example and endorse the company behaviours and values Responsibility for staff performance management, training and development to maximise efficiency and quality output in line with department KPI's & objectives To achieve first class technical and quality claims handling within the First Response Unit To maximise Policyholder use of our network for repairs, hire and Solicitors on both fault and non-fault claims to drive a positive customer journey To maximise the team's capture of Third Party injuries, repair and hire claims by way of intervention on fault claims To ensure that a fully effective leakage control programme is in place with particular focus on liability decision making Utilising internal and external companies to gain as much information on each claim as possible to make a timely liability decision Key Responsibilities Complaints handling, dealing as first level complaints handler capable of resolving the majority of complaints generated on the team to the customer's satisfaction Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file and prompt correct liability decision making To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training Participation in the supplier management process when required Ensure the team's service levels to all customers are in line with set standards Ensure the effective management of inbound call handling philosophies are adhered to Drive adherence to relevant referral processes within the team Be the main technical referral point for the team with the ability to display thorough knowledge on areas of indemnity, liability, recovery and quantifying claims Maximise the imparting of technical knowledge to the team by way of mentoring and coaching Performance management of staff, dealing with all aspects of people management including absence, holidays, time management, monthly one to one meetings, training and development, disciplinary procedures and staff welfare What we're looking for Competent in department processes, philosophies and use of suppliers Highly motivated self-starter Proficient complaints handling capability Clear, focused and determined approach to problem solving Authoritative manner with ability to listen Strong technical experience Persuasive, strong and confident negotiation skills Mature approach with the ability to command the respect of the team ? About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. Why Acorn Insurance? Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Enhanced Company Pension Scheme Online vouchers and discounts Fresh fruit Deliveries twice a week £250 bonus for every new colleague you recommend to the business Free monthly Café Nero Coffee Cycle to work scheme Free eye test vouchers and a contribution towards the frames Clearly defined progression paths with training and support National vocational qualifications Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support network including: A wide Network of Mental Health First Aiders 4 free counselling sessions CBT programmes available with a trained Therapist Mentor Unlimited access to a councillor 365 days a year, 24/7 Dress Down Days Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events If this is you please click apply Candidates with experience or relevant job titles of; Loss Notification Operations Manager, Loss Reporting Team Supervisor, Initial Loss Assessment Coordinator, First Notice of Loss Supervisor, Incident Reporting Team Leader, Claims Intake Manager, Loss Notification Handling Supervisor, Initial Claims Assessment Coordinator, Incident Response Team Leader, Loss Reporting Operations Supervisor will all be considered
May 01, 2024
Full time
Job Title: FRU Team leader Location: Liverpool Salary: £29,301 Plus 4.2k comission Job Type : Permanent, full time What you will be doing: To manage a team of First Response Unit Motor Claims Handlers who take the initial notification and manage the claim within the first 48 hours, promptly assessing the liability position on the claim whilst providing first class service to our customers To drive forward the objective to manage claims effectively to deliver the right outcome for our Customers and Haven Insurance To lead by example and endorse the company behaviours and values Responsibility for staff performance management, training and development to maximise efficiency and quality output in line with department KPI's & objectives To achieve first class technical and quality claims handling within the First Response Unit To maximise Policyholder use of our network for repairs, hire and Solicitors on both fault and non-fault claims to drive a positive customer journey To maximise the team's capture of Third Party injuries, repair and hire claims by way of intervention on fault claims To ensure that a fully effective leakage control programme is in place with particular focus on liability decision making Utilising internal and external companies to gain as much information on each claim as possible to make a timely liability decision Key Responsibilities Complaints handling, dealing as first level complaints handler capable of resolving the majority of complaints generated on the team to the customer's satisfaction Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file and prompt correct liability decision making To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training Participation in the supplier management process when required Ensure the team's service levels to all customers are in line with set standards Ensure the effective management of inbound call handling philosophies are adhered to Drive adherence to relevant referral processes within the team Be the main technical referral point for the team with the ability to display thorough knowledge on areas of indemnity, liability, recovery and quantifying claims Maximise the imparting of technical knowledge to the team by way of mentoring and coaching Performance management of staff, dealing with all aspects of people management including absence, holidays, time management, monthly one to one meetings, training and development, disciplinary procedures and staff welfare What we're looking for Competent in department processes, philosophies and use of suppliers Highly motivated self-starter Proficient complaints handling capability Clear, focused and determined approach to problem solving Authoritative manner with ability to listen Strong technical experience Persuasive, strong and confident negotiation skills Mature approach with the ability to command the respect of the team ? About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. Why Acorn Insurance? Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Enhanced Company Pension Scheme Online vouchers and discounts Fresh fruit Deliveries twice a week £250 bonus for every new colleague you recommend to the business Free monthly Café Nero Coffee Cycle to work scheme Free eye test vouchers and a contribution towards the frames Clearly defined progression paths with training and support National vocational qualifications Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support network including: A wide Network of Mental Health First Aiders 4 free counselling sessions CBT programmes available with a trained Therapist Mentor Unlimited access to a councillor 365 days a year, 24/7 Dress Down Days Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events If this is you please click apply Candidates with experience or relevant job titles of; Loss Notification Operations Manager, Loss Reporting Team Supervisor, Initial Loss Assessment Coordinator, First Notice of Loss Supervisor, Incident Reporting Team Leader, Claims Intake Manager, Loss Notification Handling Supervisor, Initial Claims Assessment Coordinator, Incident Response Team Leader, Loss Reporting Operations Supervisor will all be considered
Liberty has an exciting opportunity for an Arboriculture Team Leader to join our team, based in Salford. You will be working on social housing, on a full-time, permanent basis, working 40 hours per week and in return, you will receive a salary of £30,000 per annum Plus Benefits. We're experts in property services, reactive and void maintenance, refurbishment and eco-technology and we believe our people are our biggest asset. Liberty offers professional electrical installations and property building and maintenance services, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work. Our safety ethos model is based on all arboriculture work being guided by British standard 3998:2010 Treework and recommendations. Our small inclusive team is structured by competence and hierarchy lead by a Team Leader who discusses work to be carried out on ongoing & future projects. All safety equipment in aiding Treework is LOLER tested and provided by Liberty. We set realistic targets which are supported by the ground's maintenance team, reducing industrial stress on operatives, ensuring a content atmosphere amongst the team. Responsibilities for this Arboriculture Team Leader role are: Reporting to the Lead Arborist change to Arboriculture officer you will be part of a broader team of professionals responsible for providing an excellent arboriculture service Undertake all arboriculture maintenance work by schedules and seasonal demands observing good arboriculture practice General maintenance of Tree stocks Undertake Arboriculture works to ensure healthy and safe tree stock Be an integral part of the team providing a comprehensive arboriculture service Supervise the arboriculture team, agency works and apprentices in the absence of the Lead Arborist change to Arboriculture officer What we are looking for in our ideal Arboriculture Team Leader: We are looking for an enthusiastic Arborist Team Leader to work within our Grounds Maintenance Team. Undertake all types of Arboriculture work in areas and properties as per customers specifications, relevant to the area, carrying out all duties with full regard to Liberty Groups Equal Opportunities, Health and Safety and Customers Service and Performance Policies. We welcome applications from candidates with relevant NPTC qualifications and experience We offer a range of benefits for a rewarding career including though not limited to: Pension scheme 25 days Annual Leave, plus Bank Holidays Cycle to Work scheme Liberty Sense Awards - employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher YuLife, includes: Life Insurance/Death in service benefit - 2x annual salary value Smart Health (including round the clock access to 24/7 UK-based GPs) Best Doctors to provide a second opinion on complex cases or diagnosis Mental Health Support, 4-6 sessions with a psychologist or psychotherapist Online Health Check Nutrition consultations Online fitness program YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor Free will writing Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards. Exclusive membership and wellbeing product discounts Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes: Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans Discounted gym membership Savings on cinema tickets, travel, holidays & retail In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement. Please note, only candidates who have the right to work in the UK will be considered for this role. As part of our recruitment process all employees need to be vetted and undertake pre employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty. If you have the desire to work in a busy and high performing team, why not join us as our Arboriculture Team Leader, click "apply" below - we want to hear from you! Closing date: 2nd May 2024 (we reserve the right to close this vacancy earlier depending on number of applications).
May 01, 2024
Full time
Liberty has an exciting opportunity for an Arboriculture Team Leader to join our team, based in Salford. You will be working on social housing, on a full-time, permanent basis, working 40 hours per week and in return, you will receive a salary of £30,000 per annum Plus Benefits. We're experts in property services, reactive and void maintenance, refurbishment and eco-technology and we believe our people are our biggest asset. Liberty offers professional electrical installations and property building and maintenance services, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work. Our safety ethos model is based on all arboriculture work being guided by British standard 3998:2010 Treework and recommendations. Our small inclusive team is structured by competence and hierarchy lead by a Team Leader who discusses work to be carried out on ongoing & future projects. All safety equipment in aiding Treework is LOLER tested and provided by Liberty. We set realistic targets which are supported by the ground's maintenance team, reducing industrial stress on operatives, ensuring a content atmosphere amongst the team. Responsibilities for this Arboriculture Team Leader role are: Reporting to the Lead Arborist change to Arboriculture officer you will be part of a broader team of professionals responsible for providing an excellent arboriculture service Undertake all arboriculture maintenance work by schedules and seasonal demands observing good arboriculture practice General maintenance of Tree stocks Undertake Arboriculture works to ensure healthy and safe tree stock Be an integral part of the team providing a comprehensive arboriculture service Supervise the arboriculture team, agency works and apprentices in the absence of the Lead Arborist change to Arboriculture officer What we are looking for in our ideal Arboriculture Team Leader: We are looking for an enthusiastic Arborist Team Leader to work within our Grounds Maintenance Team. Undertake all types of Arboriculture work in areas and properties as per customers specifications, relevant to the area, carrying out all duties with full regard to Liberty Groups Equal Opportunities, Health and Safety and Customers Service and Performance Policies. We welcome applications from candidates with relevant NPTC qualifications and experience We offer a range of benefits for a rewarding career including though not limited to: Pension scheme 25 days Annual Leave, plus Bank Holidays Cycle to Work scheme Liberty Sense Awards - employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher YuLife, includes: Life Insurance/Death in service benefit - 2x annual salary value Smart Health (including round the clock access to 24/7 UK-based GPs) Best Doctors to provide a second opinion on complex cases or diagnosis Mental Health Support, 4-6 sessions with a psychologist or psychotherapist Online Health Check Nutrition consultations Online fitness program YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor Free will writing Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards. Exclusive membership and wellbeing product discounts Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes: Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans Discounted gym membership Savings on cinema tickets, travel, holidays & retail In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement. Please note, only candidates who have the right to work in the UK will be considered for this role. As part of our recruitment process all employees need to be vetted and undertake pre employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty. If you have the desire to work in a busy and high performing team, why not join us as our Arboriculture Team Leader, click "apply" below - we want to hear from you! Closing date: 2nd May 2024 (we reserve the right to close this vacancy earlier depending on number of applications).
Based in the heart of east London this law firm specialises in social justice, they take great pride in combining diligent leadership with experience and dedicated staff. They are a believer in diversity and equal opportunities evidenced by the company culture and their staff comprise of more than 18 nationalities. This means that they accurately represent clients in the UK from all over the world. Location: Croydon Office Responsibilities : Handling a caseload of immigration matters, including but not limited to visa applications, asylum claims, and appeals. Providing legal advice and representation to clients in immigration proceedings. Conducting legal research and staying updated on changes in immigration law and policy. Drafting legal documents, including applications, affidavits, and submissions. Communicating with clients, government agencies, and other stakeholders. Collaborating with other members of the legal team and supporting colleagues as needed. Maintaining accurate records and documentation of client matters.
May 01, 2024
Full time
Based in the heart of east London this law firm specialises in social justice, they take great pride in combining diligent leadership with experience and dedicated staff. They are a believer in diversity and equal opportunities evidenced by the company culture and their staff comprise of more than 18 nationalities. This means that they accurately represent clients in the UK from all over the world. Location: Croydon Office Responsibilities : Handling a caseload of immigration matters, including but not limited to visa applications, asylum claims, and appeals. Providing legal advice and representation to clients in immigration proceedings. Conducting legal research and staying updated on changes in immigration law and policy. Drafting legal documents, including applications, affidavits, and submissions. Communicating with clients, government agencies, and other stakeholders. Collaborating with other members of the legal team and supporting colleagues as needed. Maintaining accurate records and documentation of client matters.
Insurance Claims Team as a Skilled Team Leader Are you an experienced leader with a background in insurance claims? We are currently partnering with a dynamic insurance business to recruit a proficient Claims Team Leader to join their dedicated team in Delph Office. This role offers an annual salary of £32,000 and is based in our office environment. Based in Oldham Job Purpose: As a Claims Team Leader, you will play a pivotal role in ensuring quality and technical service delivery, fostering client retention, and maintaining service excellence. Your technical expertise in insurance claims, particularly in drainage and underground services, will be instrumental in leading our customer-focused Claims Team. Key Responsibilities: Lead and motivate a team of 10 Customer Service Advisors and Claims Handlers to achieve daily, weekly, and monthly team objectives and KPIs. Conduct quality audits, provide feedback, and generate reports to ensure continuous improvement. Facilitate continuous training and development for team members, conducting regular '1 to 1' sessions and managing KPIs effectively. Manage absence, performance, and recruitment processes, including reviewing CVs and conducting interviews. Handle customer escalations, manage complaints effectively, and ensure claims data management and MI reporting. Maintain technical report writing abilities, staying compliant with industry regulations and legislation. Experience, Knowledge, and Skills: Previous team leadership or management experience (minimum 3 years). Technical claims experience, preferably with a CII or insurance qualification. Strong motivation to achieve results and work efficiently in a fast-paced environment. Excellent communication skills, both verbal and written, with strong relationship-building abilities. Proficiency in Microsoft Office applications (Outlook, Excel, Word) and a clear DBS check. Benefits: Catalyst Academy Training and support for CII qualifications. Opportunities for career progression and skill development. Annual salary review and performance-based bonus scheme. Smart casual dress code and social events. Company pension, on-site parking, and employee wellness initiatives. Hybrid work model with the flexibility to work from home. If you are passionate about leading teams, delivering exceptional customer service, and contributing to a positive work culture, we invite you to apply for this exciting opportunity. Join us in making a difference in the insurance industry! CPProfessional The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
May 01, 2024
Full time
Insurance Claims Team as a Skilled Team Leader Are you an experienced leader with a background in insurance claims? We are currently partnering with a dynamic insurance business to recruit a proficient Claims Team Leader to join their dedicated team in Delph Office. This role offers an annual salary of £32,000 and is based in our office environment. Based in Oldham Job Purpose: As a Claims Team Leader, you will play a pivotal role in ensuring quality and technical service delivery, fostering client retention, and maintaining service excellence. Your technical expertise in insurance claims, particularly in drainage and underground services, will be instrumental in leading our customer-focused Claims Team. Key Responsibilities: Lead and motivate a team of 10 Customer Service Advisors and Claims Handlers to achieve daily, weekly, and monthly team objectives and KPIs. Conduct quality audits, provide feedback, and generate reports to ensure continuous improvement. Facilitate continuous training and development for team members, conducting regular '1 to 1' sessions and managing KPIs effectively. Manage absence, performance, and recruitment processes, including reviewing CVs and conducting interviews. Handle customer escalations, manage complaints effectively, and ensure claims data management and MI reporting. Maintain technical report writing abilities, staying compliant with industry regulations and legislation. Experience, Knowledge, and Skills: Previous team leadership or management experience (minimum 3 years). Technical claims experience, preferably with a CII or insurance qualification. Strong motivation to achieve results and work efficiently in a fast-paced environment. Excellent communication skills, both verbal and written, with strong relationship-building abilities. Proficiency in Microsoft Office applications (Outlook, Excel, Word) and a clear DBS check. Benefits: Catalyst Academy Training and support for CII qualifications. Opportunities for career progression and skill development. Annual salary review and performance-based bonus scheme. Smart casual dress code and social events. Company pension, on-site parking, and employee wellness initiatives. Hybrid work model with the flexibility to work from home. If you are passionate about leading teams, delivering exceptional customer service, and contributing to a positive work culture, we invite you to apply for this exciting opportunity. Join us in making a difference in the insurance industry! CPProfessional The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
Adecco Public Sector is currently supporting a client in Stoke on Trent who are looking to engage a Finance and Business Support Manager for a 9 month contract to cover maternity leave. In the this role, you will be responsible for the overall management and performance of the Finance and Business Support team. You will be working closely with the Director and Head of Operations, to support the leadership team across the organisation with the management of budgets and financial planning and modelling. The role will offer hybrid working, with two to three days per weeks on site in Stoke on Trent. Main duties and responsibilities: Negotiate with staff, external organisations and third party suppliers over costs and service issues Proposes service improvements to re-design local processes which might impact across the organisation and Partner/Customer organisations. Constantly looking to improve efficiency of service by automation and service improvement Approval of timesheets and expenses for staff Manage the monthly nominal roll for the Senior Management Team and Change Assurance Team through MAPS Manager, and process annual leave requests, approve expense claims and monitor sickness absences for staff within the remit of the Head of Operations Overall line management responsibilities for the Finance and Business Support Team including responsibility for sickness and absence management, disciplinary and grievance, recruitment, personal development of staff To manage the internal budgeting controls and ensure appropriate reporting on the organisations financial position regarding committed expenditure To co-ordinate the Service Level Agreement documentation ensuring it reflects service provision To be the first point of contact with customers for managing the complaints procedure. Co-ordinate and facilitate the collection of contributions from the management team to produce quarterly reports, annual reports and Service Level Agreements ensuring a consistent style and readability. To work with the appropriate Heads of Department to ensure that internal processes are fully functioning in all teams. To ensure that the organisation adequately communicates with customers any outputs or developments associated with the Business Plan or Service Level Agreements (SLAs) To support the maintenance of the Service Catalogue Desired skills, experience and qualifications: Educated to degree level in Business Administration of Business Studies or equivalent eg ILM Executive Management qualification. ITIL (IT Infrastructure Library) Foundation qualification Advanced skills in Microsoft Office packages (Word, Excel, MS Project, PowerPoint, Visio, Outlook) In depth knowledge of financial processes and procedures Understand the complexity of an IM&T service and the requirements of customers An in depth understanding of, and the ability to participate in strategic and financial planning at highest level with colleagues, customers and third party suppliers Ability to organise the work of a team through developing and documenting processes This role will fall in scope for IR35 and will need to operate through an umbrella company. The rates quoted are payable to the Umbrella company and will incur deductions.
May 01, 2024
Contractor
Adecco Public Sector is currently supporting a client in Stoke on Trent who are looking to engage a Finance and Business Support Manager for a 9 month contract to cover maternity leave. In the this role, you will be responsible for the overall management and performance of the Finance and Business Support team. You will be working closely with the Director and Head of Operations, to support the leadership team across the organisation with the management of budgets and financial planning and modelling. The role will offer hybrid working, with two to three days per weeks on site in Stoke on Trent. Main duties and responsibilities: Negotiate with staff, external organisations and third party suppliers over costs and service issues Proposes service improvements to re-design local processes which might impact across the organisation and Partner/Customer organisations. Constantly looking to improve efficiency of service by automation and service improvement Approval of timesheets and expenses for staff Manage the monthly nominal roll for the Senior Management Team and Change Assurance Team through MAPS Manager, and process annual leave requests, approve expense claims and monitor sickness absences for staff within the remit of the Head of Operations Overall line management responsibilities for the Finance and Business Support Team including responsibility for sickness and absence management, disciplinary and grievance, recruitment, personal development of staff To manage the internal budgeting controls and ensure appropriate reporting on the organisations financial position regarding committed expenditure To co-ordinate the Service Level Agreement documentation ensuring it reflects service provision To be the first point of contact with customers for managing the complaints procedure. Co-ordinate and facilitate the collection of contributions from the management team to produce quarterly reports, annual reports and Service Level Agreements ensuring a consistent style and readability. To work with the appropriate Heads of Department to ensure that internal processes are fully functioning in all teams. To ensure that the organisation adequately communicates with customers any outputs or developments associated with the Business Plan or Service Level Agreements (SLAs) To support the maintenance of the Service Catalogue Desired skills, experience and qualifications: Educated to degree level in Business Administration of Business Studies or equivalent eg ILM Executive Management qualification. ITIL (IT Infrastructure Library) Foundation qualification Advanced skills in Microsoft Office packages (Word, Excel, MS Project, PowerPoint, Visio, Outlook) In depth knowledge of financial processes and procedures Understand the complexity of an IM&T service and the requirements of customers An in depth understanding of, and the ability to participate in strategic and financial planning at highest level with colleagues, customers and third party suppliers Ability to organise the work of a team through developing and documenting processes This role will fall in scope for IR35 and will need to operate through an umbrella company. The rates quoted are payable to the Umbrella company and will incur deductions.
BerryWorld Varieties Head of Legal Hybrid Competitive plus benefits. Robert Walters is excited to be partnered with BerryWorld in search for the Head of Legal. BerryWorld Group ("BWG") is a leading soft fruit marketing company, supplying fresh berries on a global scale to supermarkets and food service businesses. BerryWorld Varieties ("BWV") are a division of BWG are responsible for the development and management of the group's proprietary genetic resources, as well as plant supply to their global stakeholders. An exciting opportunity has arisen for a Head of Legal for BWV. This is a unique chance to lead and shape the legal function in a dynamic and fast-paced environment. About the role As Head of Legal, you will be at the forefront of our organisation's legal function. You will lead a dedicated team, providing strategic direction and ensuring that all legal matters are handled effectively. You will have the opportunity to head the legal department and advise the Senior Leadership team. Some of the main responsibilities for the Head of Legal will be: Advising and supporting the BWG and BWV Senior Leadership teams. Responsibility for delivery of legal outputs and services to the business, through leadership of the legal division within BWV. Delivering support for all legal and commercial matters including general contractual matters, marketing, internal and external communications, contractual and IP dispute management and IP management Engaging with a network of legal counsel domestic and international on IP and contract management. Registering and maintaining and enforcing BWG IP worldwide. Assessing and managing risks, claims and conflicts, including litigation, to achieve outcomes aligned with the company's values. Responsibility for legal spend. Providing commercially focused and practical legal guidance on compliance with various laws and regulations. Coordinating with internal stakeholders to ensure ensuring legal compliance Managing a small Legal team Providing strategic and commercial legal advice to the business. About you The ideal candidate will be a U.K qualified Solicitor or Barrister with minimum of 7 years PQE gained In House or Private Practice. With expertise in Intellectual Property and Contract law. Experience with matters relating to produce, agriculture, horticulture supply chain, with an understanding of industry specific intellectual property and commercial matters is desirable but not essential to the role. Intellectual property protection and licensing expertise specific to plants, breeder and variety rights would be beneficial. You will also have: Excellent interpersonal skills and communication skills Good internal and external stakeholder management perspective Strong management experience Strong organisation skills Experience in a similar leadership role About the organisation BerryWorld is renowned for its commitment to excellence and innovation. Based in Hertfordshire the role offers hybrid working with 2 days a week in the office. This is an excellent opportunity to join a positive, passionate and genuine team. If you are interested in this exciting opportunity, then please apply or contact Nisha Jassi at for more information. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
May 01, 2024
Full time
BerryWorld Varieties Head of Legal Hybrid Competitive plus benefits. Robert Walters is excited to be partnered with BerryWorld in search for the Head of Legal. BerryWorld Group ("BWG") is a leading soft fruit marketing company, supplying fresh berries on a global scale to supermarkets and food service businesses. BerryWorld Varieties ("BWV") are a division of BWG are responsible for the development and management of the group's proprietary genetic resources, as well as plant supply to their global stakeholders. An exciting opportunity has arisen for a Head of Legal for BWV. This is a unique chance to lead and shape the legal function in a dynamic and fast-paced environment. About the role As Head of Legal, you will be at the forefront of our organisation's legal function. You will lead a dedicated team, providing strategic direction and ensuring that all legal matters are handled effectively. You will have the opportunity to head the legal department and advise the Senior Leadership team. Some of the main responsibilities for the Head of Legal will be: Advising and supporting the BWG and BWV Senior Leadership teams. Responsibility for delivery of legal outputs and services to the business, through leadership of the legal division within BWV. Delivering support for all legal and commercial matters including general contractual matters, marketing, internal and external communications, contractual and IP dispute management and IP management Engaging with a network of legal counsel domestic and international on IP and contract management. Registering and maintaining and enforcing BWG IP worldwide. Assessing and managing risks, claims and conflicts, including litigation, to achieve outcomes aligned with the company's values. Responsibility for legal spend. Providing commercially focused and practical legal guidance on compliance with various laws and regulations. Coordinating with internal stakeholders to ensure ensuring legal compliance Managing a small Legal team Providing strategic and commercial legal advice to the business. About you The ideal candidate will be a U.K qualified Solicitor or Barrister with minimum of 7 years PQE gained In House or Private Practice. With expertise in Intellectual Property and Contract law. Experience with matters relating to produce, agriculture, horticulture supply chain, with an understanding of industry specific intellectual property and commercial matters is desirable but not essential to the role. Intellectual property protection and licensing expertise specific to plants, breeder and variety rights would be beneficial. You will also have: Excellent interpersonal skills and communication skills Good internal and external stakeholder management perspective Strong management experience Strong organisation skills Experience in a similar leadership role About the organisation BerryWorld is renowned for its commitment to excellence and innovation. Based in Hertfordshire the role offers hybrid working with 2 days a week in the office. This is an excellent opportunity to join a positive, passionate and genuine team. If you are interested in this exciting opportunity, then please apply or contact Nisha Jassi at for more information. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Senior Finance Business Partner 50k- 56k Fixed Term Contract Warrington (Hybrid Working) Senior Finance Business Partner opportunity to join a Public Sector organisation on a fixed term basis. Our client is seeking an experienced Business Partner who can add value to an evolving team and business partner with budget holders across the organisation. As the Senior Finance Business Partner, you will report to the Head of Enabling Services and support a wider finance and non-finance team. Key responsibilities of the Senior Finance Business Partner Develop and maintain a professional working relationship with budget holders and senior managers, ensuring that needs of the budget holder are fully satisfied. Responsible for monitoring and reporting upon the financial position of units to relevant stakeholders using appropriate means of communication and methods of financial analysis to ensure an effective and efficient budget management service is provided. Review and monitor expenditure on supplies and services; and produce recommendations for improved efficiencies Maintain the asset register and capital accounting records ensuring compliance with relevant legislation. Provide technical input in the development of budget monitoring to ensure compliance with relevant legislation Complete statutory returns and grant claims; prepare appropriate working papers to ensure the maintenance of financial accounts. Assist in the determination of charges for external Essential experience of the Senior Finance Business Partner Fully qualified ACCA/CIMA/ACA or equivalent Proven recent experience of working within a large and complex financial environment Knowledge and experience of fulfilling a budget management role. Strong relationship building experience with stakeholders and budget holders Excellent verbal and written communication skills with the ability to build report quickly, influence and engage. This is a great opportunity to add value to your CV and possibly gain new sector experience. You will also benefit from working with a friendly and supportive leadership team. If you believe you have the necessary skills and experience for the Senior Finance Business Partner role then, please apply now, or contact Lindsay Richey (url removed) at Sellick Partnership. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
May 01, 2024
Contractor
Senior Finance Business Partner 50k- 56k Fixed Term Contract Warrington (Hybrid Working) Senior Finance Business Partner opportunity to join a Public Sector organisation on a fixed term basis. Our client is seeking an experienced Business Partner who can add value to an evolving team and business partner with budget holders across the organisation. As the Senior Finance Business Partner, you will report to the Head of Enabling Services and support a wider finance and non-finance team. Key responsibilities of the Senior Finance Business Partner Develop and maintain a professional working relationship with budget holders and senior managers, ensuring that needs of the budget holder are fully satisfied. Responsible for monitoring and reporting upon the financial position of units to relevant stakeholders using appropriate means of communication and methods of financial analysis to ensure an effective and efficient budget management service is provided. Review and monitor expenditure on supplies and services; and produce recommendations for improved efficiencies Maintain the asset register and capital accounting records ensuring compliance with relevant legislation. Provide technical input in the development of budget monitoring to ensure compliance with relevant legislation Complete statutory returns and grant claims; prepare appropriate working papers to ensure the maintenance of financial accounts. Assist in the determination of charges for external Essential experience of the Senior Finance Business Partner Fully qualified ACCA/CIMA/ACA or equivalent Proven recent experience of working within a large and complex financial environment Knowledge and experience of fulfilling a budget management role. Strong relationship building experience with stakeholders and budget holders Excellent verbal and written communication skills with the ability to build report quickly, influence and engage. This is a great opportunity to add value to your CV and possibly gain new sector experience. You will also benefit from working with a friendly and supportive leadership team. If you believe you have the necessary skills and experience for the Senior Finance Business Partner role then, please apply now, or contact Lindsay Richey (url removed) at Sellick Partnership. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Primary Details Time Type: Full time Worker Type: Employee Claims Governance Manager The Opportunity: Reporting directly to the Head of Performance Management, joining our team as the Claims Governance Manager offers an exciting opportunity to play a pivotal role in shaping the company's governance strategy and ensuring its long-term success in a dynamic and evolving industry landscape. With hybrid office working and excellent benefits including 30 days holiday, you will be working in a supportive and inclusive environment. We're the down-to-earth, international insurer that is neither too big nor small, so you can make a real impact! Your Role: Governance Framework Development: Develop, implement, and continuously improve the company's governance framework, policies, and procedures to align with regulatory requirements and industry best practices. Establish governance metrics and performance indicators to assess the effectiveness of governance processes and controls. Regulatory Compliance: Stay abreast of regulatory developments and ensure Claims compliance with all relevant laws, regulations, and guidelines governing the insurance industry in all jurisdictions of operation. Coordinate with legal counsel and regulatory affairs teams to interpret regulations and implement necessary changes to policies and procedures. Risk Management: Lead the identification, assessment, and mitigation of risks associated with governance, compliance, and regulatory matters. Develop risk management strategies and collaborate with stakeholders to integrate risk considerations into decision-making processes. Board Governance: Support the Executive Management groups in fulfilling their governance responsibilities on regulatory matters (such as Complaints and Conduct Risk) by providing guidance on governance best practices and ensuring timely and accurate reporting, as well as preparing board materials and follow up on action items to ensure accountability when required. Prepare and contribute to regulatory responses, such as Lloyd's Attestations and other adhoc requests. Internal Controls: Conduct periodic assessments of internal controls and recommend enhancements as necessary. Work with Technical Excellence to ensure all Claims teams produce process documentation that is in line with any policies in force, advising them of any areas of deficiency in their documentation. Chair QBE EO's Complaints Working Group, overseeing all EO complaints performance against regulatory requirements, working closely with Compliance and other key stakeholders. Stakeholder Engagement: Build and maintain effective relationships with regulatory authorities, industry associations, external auditors, and other stakeholders to facilitate open communication and collaboration on governance matters. Act as the key governance liaison for Claims, understanding their operational requirements and working with internal stakeholders to ensure we deliver against these against regulatory requirements Develop a clear communication strategy for Claims Governance Leadership Support and contribute to the delivery of the annual business plan for the Performance Management function Monitor your teams budget to ensure there is no unplanned overspend Develop and coach the team to achieve targets, to a high standard in order to meet business requirements/service level requirements. Undertake quality control reviews of team output to ensure expected standards are met. Form part of the Leadership Team of the Performance Management Provide strategic input and views on the day to day running of the Performance Management function. Role model QBE DNA as a Senior Leader within the Claims function Take the lead on various projects and deliverables as required, whether Governance related or not. Work closely with the other members of the Performance Management Leadership to drive the implementation and communication of the Claims strategy to support delivery of overall business targets About You: Extensive experience in Governance, Compliance, Risk Management, or related functions within the insurance or financial services industry, with a multinational scope preferred. Broad Claims management experience, deep understanding of the processes and extensive working knowledge of Claims systems and procedures Thorough understanding of regulatory requirements and industry standards applicable to insurance operations, including but not limited to Solvency II, GDPR, and anti-money laundering regulations and how they are applied to Claims Management Detailed understanding of various governance regimes, both internal and external Good knowledge of legal and regulatory requirements (specific reference to FCA/PRA/APRA/Lloyd's regulation) including FOS and DISP and how they relate to Claims Management Strong leadership skills with the ability to influence and collaborate effectively across departments and geographical locations. Excellent communication and presentation skills, with the ability to articulate complex governance concepts to diverse audiences. Analytical mindset with a keen attention to detail and the ability to analyse data, identify trends, and draw meaningful insights to support decision-making. Demonstrated integrity, professionalism, and sound judgment in handling sensitive and confidential information. A strong team player Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (). Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; 5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers. ESG & Sustainability At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE's sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative 'Premiums4Good', please visit our Sustainability homepage and read our latest Sustainability Report ( Link ). About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries . click apply for full job details
May 01, 2024
Full time
Primary Details Time Type: Full time Worker Type: Employee Claims Governance Manager The Opportunity: Reporting directly to the Head of Performance Management, joining our team as the Claims Governance Manager offers an exciting opportunity to play a pivotal role in shaping the company's governance strategy and ensuring its long-term success in a dynamic and evolving industry landscape. With hybrid office working and excellent benefits including 30 days holiday, you will be working in a supportive and inclusive environment. We're the down-to-earth, international insurer that is neither too big nor small, so you can make a real impact! Your Role: Governance Framework Development: Develop, implement, and continuously improve the company's governance framework, policies, and procedures to align with regulatory requirements and industry best practices. Establish governance metrics and performance indicators to assess the effectiveness of governance processes and controls. Regulatory Compliance: Stay abreast of regulatory developments and ensure Claims compliance with all relevant laws, regulations, and guidelines governing the insurance industry in all jurisdictions of operation. Coordinate with legal counsel and regulatory affairs teams to interpret regulations and implement necessary changes to policies and procedures. Risk Management: Lead the identification, assessment, and mitigation of risks associated with governance, compliance, and regulatory matters. Develop risk management strategies and collaborate with stakeholders to integrate risk considerations into decision-making processes. Board Governance: Support the Executive Management groups in fulfilling their governance responsibilities on regulatory matters (such as Complaints and Conduct Risk) by providing guidance on governance best practices and ensuring timely and accurate reporting, as well as preparing board materials and follow up on action items to ensure accountability when required. Prepare and contribute to regulatory responses, such as Lloyd's Attestations and other adhoc requests. Internal Controls: Conduct periodic assessments of internal controls and recommend enhancements as necessary. Work with Technical Excellence to ensure all Claims teams produce process documentation that is in line with any policies in force, advising them of any areas of deficiency in their documentation. Chair QBE EO's Complaints Working Group, overseeing all EO complaints performance against regulatory requirements, working closely with Compliance and other key stakeholders. Stakeholder Engagement: Build and maintain effective relationships with regulatory authorities, industry associations, external auditors, and other stakeholders to facilitate open communication and collaboration on governance matters. Act as the key governance liaison for Claims, understanding their operational requirements and working with internal stakeholders to ensure we deliver against these against regulatory requirements Develop a clear communication strategy for Claims Governance Leadership Support and contribute to the delivery of the annual business plan for the Performance Management function Monitor your teams budget to ensure there is no unplanned overspend Develop and coach the team to achieve targets, to a high standard in order to meet business requirements/service level requirements. Undertake quality control reviews of team output to ensure expected standards are met. Form part of the Leadership Team of the Performance Management Provide strategic input and views on the day to day running of the Performance Management function. Role model QBE DNA as a Senior Leader within the Claims function Take the lead on various projects and deliverables as required, whether Governance related or not. Work closely with the other members of the Performance Management Leadership to drive the implementation and communication of the Claims strategy to support delivery of overall business targets About You: Extensive experience in Governance, Compliance, Risk Management, or related functions within the insurance or financial services industry, with a multinational scope preferred. Broad Claims management experience, deep understanding of the processes and extensive working knowledge of Claims systems and procedures Thorough understanding of regulatory requirements and industry standards applicable to insurance operations, including but not limited to Solvency II, GDPR, and anti-money laundering regulations and how they are applied to Claims Management Detailed understanding of various governance regimes, both internal and external Good knowledge of legal and regulatory requirements (specific reference to FCA/PRA/APRA/Lloyd's regulation) including FOS and DISP and how they relate to Claims Management Strong leadership skills with the ability to influence and collaborate effectively across departments and geographical locations. Excellent communication and presentation skills, with the ability to articulate complex governance concepts to diverse audiences. Analytical mindset with a keen attention to detail and the ability to analyse data, identify trends, and draw meaningful insights to support decision-making. Demonstrated integrity, professionalism, and sound judgment in handling sensitive and confidential information. A strong team player Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (). Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; 5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers. ESG & Sustainability At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE's sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative 'Premiums4Good', please visit our Sustainability homepage and read our latest Sustainability Report ( Link ). About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries . click apply for full job details
Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to identify and resolve all detected fraud claims and assess intelligence reports on behalf of all QBE lines of business. We have a new opportunity for an experienced fraud professional to join our small team of Senior Claims Adjusters. The roll includes reviewing new referrals to the team from multiple lines of business across our European coverage of multiple countries. You will act upon intelligence received, and investigate complex claims where there are concerns with regards to the authenticity of the claim presented. Working collaboratively with other departments to create a strategy that aids the success of the defence of spurious claims thus securing the right outcome of QBE and our customers. You will work closely with our panel of solicitors, law enforcement and other regulatory bodies. Your new role Support the implementation of the Claims strategy to enable delivery of overall business targets Investigate and resolve complex Claims of a specialist nature in order to provide excellent Claims handling service with minimal leakage Identify and investigate coverage issues so as to ensure that the company's liability is in line with its contractual commitments Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate Support the development of relationships with internal and external customers to enable the Claims function to fully support their needs Support the development of relationships with the Underwriters to enable the Claims function to support the needs of other areas within the business Ensure that Claims billings and advices are responded to within agreed timeframes to provide a professional service to brokers and clients Respond to internal and external stakeholder requests in accordance with service standards Support the Assistant Claims Manager or Team Leader in the production of Management Information reports Maintain knowledge of the Claims Portfolio and provide information to others on request to ensure the effective monitoring of Claims to support Underwriting and Claims decisions Reserve accurately to ensure that the Company's liability is clear at all times Ensure accurate and timely update of the company's systems as and when required Act as a referral point to other members of the Claims team on specific tasks or in the absence of Assistant Claims Manager or Team Leader as appropriate Support the Assistant Claims Manager in the technical mentoring of junior Claims Adjusters and Technicians as required About you Experience of fraud rings and fraud across different lines of business Can demonstrate collaboration and relationship building with stakeholders and business partners Evidence of competency of statement creation or writing for use within law enforcement and courts is desired but not essential Strong Investigative skills Extensive and relevant knowledge of Claims in appropriate area Experience of working London Markets/Complex claims Experience of working within the Motor Claims and Casualty Claims areas Good understanding of regulatory bodies Demonstrate an understanding of Counter Fraud litigation and prosecution opportunities Understanding of class specific Claims knowledge Current knowledge of compliance, regulatory and statutory requirements Negotiation skills Able to produce MI and detailed reports at various levels Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers. About QBE QBE helps businesses build resilience through risk management and insurance. QBE European Operations is part of QBE Insurance Group, one of the world's leading international insurers and reinsurers and Standard & Poor's A+ rated. Listed on the Australian Securities Exchange, QBE's gross written premium for the year ended 31 December 2021 was US$18.5 billion. As a business insurance specialist, QBE European Operations offers a range of insurance products from the standard suite of property, casualty and motor to the specialist financial lines, marine and energy. All are tailored to the individual needs of our small, medium and large customer base. To find out more about why you should work for QBE, visit our careers website . What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to APPLY NOW! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process. The opportunity How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
May 01, 2024
Full time
Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to identify and resolve all detected fraud claims and assess intelligence reports on behalf of all QBE lines of business. We have a new opportunity for an experienced fraud professional to join our small team of Senior Claims Adjusters. The roll includes reviewing new referrals to the team from multiple lines of business across our European coverage of multiple countries. You will act upon intelligence received, and investigate complex claims where there are concerns with regards to the authenticity of the claim presented. Working collaboratively with other departments to create a strategy that aids the success of the defence of spurious claims thus securing the right outcome of QBE and our customers. You will work closely with our panel of solicitors, law enforcement and other regulatory bodies. Your new role Support the implementation of the Claims strategy to enable delivery of overall business targets Investigate and resolve complex Claims of a specialist nature in order to provide excellent Claims handling service with minimal leakage Identify and investigate coverage issues so as to ensure that the company's liability is in line with its contractual commitments Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate Support the development of relationships with internal and external customers to enable the Claims function to fully support their needs Support the development of relationships with the Underwriters to enable the Claims function to support the needs of other areas within the business Ensure that Claims billings and advices are responded to within agreed timeframes to provide a professional service to brokers and clients Respond to internal and external stakeholder requests in accordance with service standards Support the Assistant Claims Manager or Team Leader in the production of Management Information reports Maintain knowledge of the Claims Portfolio and provide information to others on request to ensure the effective monitoring of Claims to support Underwriting and Claims decisions Reserve accurately to ensure that the Company's liability is clear at all times Ensure accurate and timely update of the company's systems as and when required Act as a referral point to other members of the Claims team on specific tasks or in the absence of Assistant Claims Manager or Team Leader as appropriate Support the Assistant Claims Manager in the technical mentoring of junior Claims Adjusters and Technicians as required About you Experience of fraud rings and fraud across different lines of business Can demonstrate collaboration and relationship building with stakeholders and business partners Evidence of competency of statement creation or writing for use within law enforcement and courts is desired but not essential Strong Investigative skills Extensive and relevant knowledge of Claims in appropriate area Experience of working London Markets/Complex claims Experience of working within the Motor Claims and Casualty Claims areas Good understanding of regulatory bodies Demonstrate an understanding of Counter Fraud litigation and prosecution opportunities Understanding of class specific Claims knowledge Current knowledge of compliance, regulatory and statutory requirements Negotiation skills Able to produce MI and detailed reports at various levels Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers. About QBE QBE helps businesses build resilience through risk management and insurance. QBE European Operations is part of QBE Insurance Group, one of the world's leading international insurers and reinsurers and Standard & Poor's A+ rated. Listed on the Australian Securities Exchange, QBE's gross written premium for the year ended 31 December 2021 was US$18.5 billion. As a business insurance specialist, QBE European Operations offers a range of insurance products from the standard suite of property, casualty and motor to the specialist financial lines, marine and energy. All are tailored to the individual needs of our small, medium and large customer base. To find out more about why you should work for QBE, visit our careers website . What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to APPLY NOW! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process. The opportunity How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Insurance Client Manager (Reading) Do you have the skills to successfully manage mid-large Corporate clients? Are you looking for the chance to build a career at a leading risk advisor and insurance broker? Then we have a great opportunity for you! We have a role available based out of our Reading office but working in a hybrid environment with the flexibility to work both virtually and from our Reading office. Aon, are currently recruiting for a Client Manager to join our growing team in Reading. This role is a hybrid role - office and home-based working. The Client Manager is the key contact between the Client and Aon, responsible for driving, co-ordinating and managing the provision of service to their clients, drawing upon designated service teams and specialist resources. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like The role is within our mid-large commercial risk team and provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be either a national or a multinational company. The Client will be looking for a relationship with their broker, who can provide a tailored approach. Our clients typically require bespoke insurance programmes and associated risk management and risk transfer services. Besides being the insurance broker, the client manager with help from the wider team provides clients with a claims service and advice on risk management across most industries, with specialisms in real estate, public sector, food and drink, retail, Health & Social Care and wholesale. Manage the service provided to clients and those to whom we subcontract elements of service. Ensure the highest level of service to each assigned client in line with the agreed client service tools. Identify and introduce Aon's products and services to meet the client's needs and understand and communicate each Client's business issues and needs to the service team and other parts of Aon. Build client relationships with key decision-makers. Grow the revenue and profitability of your client portfolio, including meeting annual revenue target for this portfolio. Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. How this opportunity is different This is a great opportunity to build a career in a team with a proven track record of developing talent. Working within a business with a huge amount of innovate solutions to offer to client. You will be supported by an experienced leadership team who want to see you succeed. Skills and experience that will lead to success ACII or equivalent. Proven experience in the insurance industry, with experience in client relationship management and the core lines of commercial risks is essential. Experience managing large, corporate insurance risks is desirable. Commercial understanding of business i.e. market forces, business drivers, market dynamics, competitors and risks, etc. Prior experience with sales, fee setting, negotiation and influencing. An effective communicator and presenter. Client focused with a consultative approach and commitment to excellence in the provision of client service. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
May 01, 2024
Full time
Insurance Client Manager (Reading) Do you have the skills to successfully manage mid-large Corporate clients? Are you looking for the chance to build a career at a leading risk advisor and insurance broker? Then we have a great opportunity for you! We have a role available based out of our Reading office but working in a hybrid environment with the flexibility to work both virtually and from our Reading office. Aon, are currently recruiting for a Client Manager to join our growing team in Reading. This role is a hybrid role - office and home-based working. The Client Manager is the key contact between the Client and Aon, responsible for driving, co-ordinating and managing the provision of service to their clients, drawing upon designated service teams and specialist resources. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like The role is within our mid-large commercial risk team and provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be either a national or a multinational company. The Client will be looking for a relationship with their broker, who can provide a tailored approach. Our clients typically require bespoke insurance programmes and associated risk management and risk transfer services. Besides being the insurance broker, the client manager with help from the wider team provides clients with a claims service and advice on risk management across most industries, with specialisms in real estate, public sector, food and drink, retail, Health & Social Care and wholesale. Manage the service provided to clients and those to whom we subcontract elements of service. Ensure the highest level of service to each assigned client in line with the agreed client service tools. Identify and introduce Aon's products and services to meet the client's needs and understand and communicate each Client's business issues and needs to the service team and other parts of Aon. Build client relationships with key decision-makers. Grow the revenue and profitability of your client portfolio, including meeting annual revenue target for this portfolio. Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. How this opportunity is different This is a great opportunity to build a career in a team with a proven track record of developing talent. Working within a business with a huge amount of innovate solutions to offer to client. You will be supported by an experienced leadership team who want to see you succeed. Skills and experience that will lead to success ACII or equivalent. Proven experience in the insurance industry, with experience in client relationship management and the core lines of commercial risks is essential. Experience managing large, corporate insurance risks is desirable. Commercial understanding of business i.e. market forces, business drivers, market dynamics, competitors and risks, etc. Prior experience with sales, fee setting, negotiation and influencing. An effective communicator and presenter. Client focused with a consultative approach and commitment to excellence in the provision of client service. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Delegated Authority Analyst Doyouhave Delegated Authority and Binding Authorities/Agreements experience? Doyouhave a broadunderstandingoftheLloyd'sandLondon insurance markets? This is a hybrid role with the flexibility to work both virtually and from our Chelmsford, London or Redhill office Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive,diverseteam,andweare passionate about helping our colleagues and clients succeed. What the day will look like Owningthe Contract renewals for specific StructuredPortfolioSolution (SPS) agreements within AUM, working with theDelegatedAuthority Business Partners toensurethatprogress is communicated to key stakeholders. Establish position as the SPS liaison point for brokers and other key stakeholders for specific SPSs. Supporting discussions with DelegatedAuthorityteams in our capacity providers to ensure they are kept up to date with plans and changes in advance of renewals or during negotiation of changes and to understand their needs. Accurate drafting ofDelegatedAuthority Agreements and endorsements as required. Assisting in the drafting and analysis of Aon Delegated Authority Agreement templates. Liaising with all internal stakeholders who are accountable for servicing the SPS and meetingourcontractualrequirements (underwriters, fiduciary functions, claims, brokers, reporting team etc.) toensurethat the appropriate steps are being followed toensurethat all new and development SPS opportunities can be measured, assessed, and supported. Support Underwriting teams in articulating performance of SPSs to carriers, by holding quarterly review calls across all SPSs. Assist with the analysis of the portfolio to gain insight into existing SPSs with Underwriting managers, drawing conclusions and findings to be presented to drive growth. Supporting SPS product owners in meetingourcontractualrequirements and escalating where risks and issues as they occur. Ensure that appropriate governance is in place across SPSs and agreed processes are followed. Support Aon Underwriting Managers Leadership's objectives including implementation of processimprovements, IT systems and other projects that improve client delivery and reduce operational costs including the increased use of automation, systems integration and e-commerce. How this opportunity is different TheDelegatedAuthority Solutions team focus on maintaining and crafting solutions for complex placements and drafting outstanding Agreements, working with Lloyd's, the LMA and carriers' DelegatedAuthorityTeams. This could be through the development of an existing product to a greater level of authority (e.g. converting a Lineslip into a Binding Authority) or identifying an area of a portfolio that could benefit from the efficiencies that a StructuredPortfolioSolution can offer. We are a hub with specific technical and binding authority expertise, enabling growth in Aon's cover holder network through insight driven risk transfer advice and market solutions. Skills and experience that will lead to success A soundunderstandingofDelegatedAuthority, Binding Authorities and Agreements and coreinsurance processes. BroadunderstandingoftheLloyd'sandLondon Market Insurance. Soundunderstandingof London insurance market dynamics and core processes. Technical insurance knowledge around the management and placement of delegated business. Expertise to provide solutions to complex requirements. Understanding of compliance and FCA regulation. How we support our colleagues In addition to our comprehensive benefits pa
May 01, 2024
Full time
Delegated Authority Analyst Doyouhave Delegated Authority and Binding Authorities/Agreements experience? Doyouhave a broadunderstandingoftheLloyd'sandLondon insurance markets? This is a hybrid role with the flexibility to work both virtually and from our Chelmsford, London or Redhill office Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive,diverseteam,andweare passionate about helping our colleagues and clients succeed. What the day will look like Owningthe Contract renewals for specific StructuredPortfolioSolution (SPS) agreements within AUM, working with theDelegatedAuthority Business Partners toensurethatprogress is communicated to key stakeholders. Establish position as the SPS liaison point for brokers and other key stakeholders for specific SPSs. Supporting discussions with DelegatedAuthorityteams in our capacity providers to ensure they are kept up to date with plans and changes in advance of renewals or during negotiation of changes and to understand their needs. Accurate drafting ofDelegatedAuthority Agreements and endorsements as required. Assisting in the drafting and analysis of Aon Delegated Authority Agreement templates. Liaising with all internal stakeholders who are accountable for servicing the SPS and meetingourcontractualrequirements (underwriters, fiduciary functions, claims, brokers, reporting team etc.) toensurethat the appropriate steps are being followed toensurethat all new and development SPS opportunities can be measured, assessed, and supported. Support Underwriting teams in articulating performance of SPSs to carriers, by holding quarterly review calls across all SPSs. Assist with the analysis of the portfolio to gain insight into existing SPSs with Underwriting managers, drawing conclusions and findings to be presented to drive growth. Supporting SPS product owners in meetingourcontractualrequirements and escalating where risks and issues as they occur. Ensure that appropriate governance is in place across SPSs and agreed processes are followed. Support Aon Underwriting Managers Leadership's objectives including implementation of processimprovements, IT systems and other projects that improve client delivery and reduce operational costs including the increased use of automation, systems integration and e-commerce. How this opportunity is different TheDelegatedAuthority Solutions team focus on maintaining and crafting solutions for complex placements and drafting outstanding Agreements, working with Lloyd's, the LMA and carriers' DelegatedAuthorityTeams. This could be through the development of an existing product to a greater level of authority (e.g. converting a Lineslip into a Binding Authority) or identifying an area of a portfolio that could benefit from the efficiencies that a StructuredPortfolioSolution can offer. We are a hub with specific technical and binding authority expertise, enabling growth in Aon's cover holder network through insight driven risk transfer advice and market solutions. Skills and experience that will lead to success A soundunderstandingofDelegatedAuthority, Binding Authorities and Agreements and coreinsurance processes. BroadunderstandingoftheLloyd'sandLondon Market Insurance. Soundunderstandingof London insurance market dynamics and core processes. Technical insurance knowledge around the management and placement of delegated business. Expertise to provide solutions to complex requirements. Understanding of compliance and FCA regulation. How we support our colleagues In addition to our comprehensive benefits pa
Liberty has an exciting opportunity for a Gas Supervisor Technical Team Leader to join our team, based in Wigan, covering contracts in the area. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a competitive salary of £35,148 - £39,375 per annum Plus Company Van, Fuel Card & Excellent Benefits! We are an experienced and innovative Heating and Compliance firm that is committed to putting customers and clients at the heart of everything we do. Liberty offers professional gas installation, maintenance and servicing, as well as energy solutions, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work. The strength of our organisation lies in the quality of the people we work with. We're proud to employ the most talented, driven individuals within the property services sector. As our Gas Supervisor Technical Team Leader, you will enable the delivery of the future growth strategy of Liberty by managing contract requirements of jobs. Responsibilities for this Gas Supervisor Technical Team Leader will include: Enable the delivery of future growth strategy by managing contract requirements for a range of jobs including gas installs, gas maintenance and repairs, complete void tasks, complete responsive repairs and complete planned maintenance Meet client and business KPI's Work predominantly in the field managing team of engineers to undertake a wide range of works in domestic and commercial properties Delivery of works Deputise for line management Complete regular asset, van stock, PPE, Uniform and vehicle inspections Strong knowledge of contract parameters and implications Strong knowledge of company procurement processes Adopt and apply the company escalation protocol Support in the field and back office with end to end processes What we are looking for in our ideal Gas Supervisor Technical Team Leader: Recognised formal training attaining the relevant craft qualification NVQ Level 2/3 or equivalent ACS Qualifications CCN1, HTR1, CKR1, CENWAT LPG, UNVENTED qualifications are desirable Understanding of gas legislation Full driving license Understanding of Health and Safety and working to best practice Ability to manage own time and workload Experience of working with the public, demonstrating excellent customer service Flexibility We offer a range of benefits for a rewarding career including though not limited to: Pension scheme 25 days Annual Leave, plus Bank Holidays Cycle to Work scheme Liberty Sense Awards - employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher YuLife, includes: Life Insurance/Death in service benefit - 2x annual salary value Smart Health (including round the clock access to 24/7 UK-based GPs) Best Doctors to provide a second opinion on complex cases or diagnosis Mental Health Support, 4-6 sessions with a psychologist or psychotherapist Online Health Check Nutrition consultations Online fitness program YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor Free will writing Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards. Exclusive membership and wellbeing product discounts Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes: Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans Discounted gym membership Savings on cinema tickets, travel, holidays & retail In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards , in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required. Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement. Please note, only candidates who have the right to work in the UK will be considered for this role. As part of our recruitment process all employees need to be vetted and undertake pre employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty. If you have the desire to work in a busy and high performing team, why not join us as our Gas Supervisor Technical Team Leader, click "apply" below - we want to hear from you! Closing date: 23rd May 2024 (we reserve the right to close this vacancy earlier depending on number of applications).
May 01, 2024
Full time
Liberty has an exciting opportunity for a Gas Supervisor Technical Team Leader to join our team, based in Wigan, covering contracts in the area. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a competitive salary of £35,148 - £39,375 per annum Plus Company Van, Fuel Card & Excellent Benefits! We are an experienced and innovative Heating and Compliance firm that is committed to putting customers and clients at the heart of everything we do. Liberty offers professional gas installation, maintenance and servicing, as well as energy solutions, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work. The strength of our organisation lies in the quality of the people we work with. We're proud to employ the most talented, driven individuals within the property services sector. As our Gas Supervisor Technical Team Leader, you will enable the delivery of the future growth strategy of Liberty by managing contract requirements of jobs. Responsibilities for this Gas Supervisor Technical Team Leader will include: Enable the delivery of future growth strategy by managing contract requirements for a range of jobs including gas installs, gas maintenance and repairs, complete void tasks, complete responsive repairs and complete planned maintenance Meet client and business KPI's Work predominantly in the field managing team of engineers to undertake a wide range of works in domestic and commercial properties Delivery of works Deputise for line management Complete regular asset, van stock, PPE, Uniform and vehicle inspections Strong knowledge of contract parameters and implications Strong knowledge of company procurement processes Adopt and apply the company escalation protocol Support in the field and back office with end to end processes What we are looking for in our ideal Gas Supervisor Technical Team Leader: Recognised formal training attaining the relevant craft qualification NVQ Level 2/3 or equivalent ACS Qualifications CCN1, HTR1, CKR1, CENWAT LPG, UNVENTED qualifications are desirable Understanding of gas legislation Full driving license Understanding of Health and Safety and working to best practice Ability to manage own time and workload Experience of working with the public, demonstrating excellent customer service Flexibility We offer a range of benefits for a rewarding career including though not limited to: Pension scheme 25 days Annual Leave, plus Bank Holidays Cycle to Work scheme Liberty Sense Awards - employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher YuLife, includes: Life Insurance/Death in service benefit - 2x annual salary value Smart Health (including round the clock access to 24/7 UK-based GPs) Best Doctors to provide a second opinion on complex cases or diagnosis Mental Health Support, 4-6 sessions with a psychologist or psychotherapist Online Health Check Nutrition consultations Online fitness program YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor Free will writing Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards. Exclusive membership and wellbeing product discounts Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes: Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans Discounted gym membership Savings on cinema tickets, travel, holidays & retail In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards , in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required. Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement. Please note, only candidates who have the right to work in the UK will be considered for this role. As part of our recruitment process all employees need to be vetted and undertake pre employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty. If you have the desire to work in a busy and high performing team, why not join us as our Gas Supervisor Technical Team Leader, click "apply" below - we want to hear from you! Closing date: 23rd May 2024 (we reserve the right to close this vacancy earlier depending on number of applications).