From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. Are you ready to thrive in a fast-paced environment? We are searching for bright, personable, and self-motivated individuals who are passionate about taking their insurance career to the next level. By becoming part of our dedicated teams, you will be empowered to provide unparalleled customer service and offer clients optimal insurance solutions. We are currently recruiting Account Handlers and Claims Handlers with Commercial Insurance experience. With opportunities in Bristol, Exeter and Padstow with hybrid working arrangements to suit your lifestyle. If you're passionate about delivering exceptional service, building robust client relationships, and have a natural curiosity for business dynamics, we invite you to connect with us. What We Offer: A blend of office-based work within the South West and the flexibility of home-based working. A collaborative setting led by seasoned insurance leaders. The opportunity to significantly influence client outcomes. Ownership of portfolios, ensuring the utmost in service excellence. Evolving into trusted advisors through continuous learning. Making well-informed decisions and maintaining meticulous records. What You Need: Essential experience in Commercial Insurance. Proficiency in portfolio management. Mastery of claims handling from inception to resolution. Strong negotiation abilities and a passion for customer service. Familiarity with Acturis is highly desirable. CII Certification or willingness to work towards it. Why Choose Us? Howden Insurance Brokers Ltd is a leading provider of insurance broking, risk consulting, and employee benefits advice. Clients benefit from working with our specialist teams who have a deep understanding of their sectors and the challenges within them. Our expertise, insight and can-do attitude applies to clients all over the world, from SMEs, trade associations, national and global corporations and other insurance professionals. Our employee ownership model means that we're driven to achieve more, collaborating across borders and specialisms to deliver for our clients. is our ongoing commitment to embrace inclusivity, collaboration, and personal growth. Through these actions we can create a stronger, more vibrant, and equitable future for all. Howden Insurance Brokers Ltd is part of the Howden Broking Group, employing 15,000 people and handling $30bn of premium on behalf of clients. What We Offer You: Competitive salaries with regular pay reviews and a company bonus scheme. Minimum 25 days holiday with the option to purchase additional days. Health and well-being support through our 24/7 employee assistance program. Hybrid working arrangements to provide flexibility for work-life balance. Study support and career progression opportunities. Referral Reward Scheme , giving you the chance to be rewarded for successful placements. Commitment to diversity and inclusion , celebrating our LGBTQ+ community, race, and gender equality. Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. Please note that we are not currently seeking support from recruitment agencies.
May 03, 2024
Full time
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. Are you ready to thrive in a fast-paced environment? We are searching for bright, personable, and self-motivated individuals who are passionate about taking their insurance career to the next level. By becoming part of our dedicated teams, you will be empowered to provide unparalleled customer service and offer clients optimal insurance solutions. We are currently recruiting Account Handlers and Claims Handlers with Commercial Insurance experience. With opportunities in Bristol, Exeter and Padstow with hybrid working arrangements to suit your lifestyle. If you're passionate about delivering exceptional service, building robust client relationships, and have a natural curiosity for business dynamics, we invite you to connect with us. What We Offer: A blend of office-based work within the South West and the flexibility of home-based working. A collaborative setting led by seasoned insurance leaders. The opportunity to significantly influence client outcomes. Ownership of portfolios, ensuring the utmost in service excellence. Evolving into trusted advisors through continuous learning. Making well-informed decisions and maintaining meticulous records. What You Need: Essential experience in Commercial Insurance. Proficiency in portfolio management. Mastery of claims handling from inception to resolution. Strong negotiation abilities and a passion for customer service. Familiarity with Acturis is highly desirable. CII Certification or willingness to work towards it. Why Choose Us? Howden Insurance Brokers Ltd is a leading provider of insurance broking, risk consulting, and employee benefits advice. Clients benefit from working with our specialist teams who have a deep understanding of their sectors and the challenges within them. Our expertise, insight and can-do attitude applies to clients all over the world, from SMEs, trade associations, national and global corporations and other insurance professionals. Our employee ownership model means that we're driven to achieve more, collaborating across borders and specialisms to deliver for our clients. is our ongoing commitment to embrace inclusivity, collaboration, and personal growth. Through these actions we can create a stronger, more vibrant, and equitable future for all. Howden Insurance Brokers Ltd is part of the Howden Broking Group, employing 15,000 people and handling $30bn of premium on behalf of clients. What We Offer You: Competitive salaries with regular pay reviews and a company bonus scheme. Minimum 25 days holiday with the option to purchase additional days. Health and well-being support through our 24/7 employee assistance program. Hybrid working arrangements to provide flexibility for work-life balance. Study support and career progression opportunities. Referral Reward Scheme , giving you the chance to be rewarded for successful placements. Commitment to diversity and inclusion , celebrating our LGBTQ+ community, race, and gender equality. Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. Please note that we are not currently seeking support from recruitment agencies.
Swift Placements are currently recruiting for Motor Claims Handlers for our client - one of the UK's leading providers for insurance and legal services. Our client are looking to recruit several candidates due to growth within the claims handling teams. This position is based in Liverpool City Centre with the option of Hybrid available once you are establised within your role. The Role The successful applicants will be joining a team that provide white labelled claims habdling solutions for a number of UK private and commercial motor insurers. Our client has a number of roles within this team including own damage, third party, third party bodily injury, credit hire, third party intervention and subrogated recoveries - all roles having excellent opportunities to progress. Key Duties & Responsibilities. Make correct policy decisions in regard to indemnity and coverage referring where necessary To review liability to ensure correct decision made and where necessary negotiate liability settlement To negotiate settlement of customer/third party claims including total loss, third party property damage and credit hire To ensure recovery of claims outlay, where necessary Ensure reserves are accurately based on current information for all elements of the claim within authority levels Appoint appropriate partner companies and monitor/manage their performance Clear communication with customers, third parties and their representatives Deal with telephone calls including completing any actions necessary as a result Maintain own allocation of files within SLA Contribute to team/department performance by assisting colleagues to ensure team targets are met To process and/or authorise payments within authority levels To resolve all complaints and issues avoiding expressions of dissatisfaction escalating into complaints To maintain data accuracy and files to agreed standards To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business To build great relationships with cross functional teams to ensure overall success To drive your own development by actively seeking development opportunities To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures To adhere to company policies and procedures To actively and positively promote and represent the Carpenters group throughout the firm, and to external bodies Experience & Knowledge - Preferred previous experience of first/third party insurhace claims handling or FNOL. - CII Qualified/ Part Qualified preferred but not essential. - Good technical knowledge. - Confident telephone manner. - Previous Customer Service Skills/ Experience. - Strong written, oral and interpersonal skills. - An ability to work using own initative within boundaries. - An ability to work effectively with people across a wide range of levels and responsibilities. - Good IT/ Keyboard skills. - Good numeric skills. Salary & Benefits. Salary 22,500 - 29,000 Depeneding on Experience. -30 Days holiday per annum (inclusive of bank holidays or day in lei where applicable) -Hybrid Working Module following probation once candidate is competant within role. -Matched Giving. -Medicash. -Life Assurance. -Pension Scheme. -Active network of Wellbeing Champions. -Training & Development Opportunities.
May 02, 2024
Full time
Swift Placements are currently recruiting for Motor Claims Handlers for our client - one of the UK's leading providers for insurance and legal services. Our client are looking to recruit several candidates due to growth within the claims handling teams. This position is based in Liverpool City Centre with the option of Hybrid available once you are establised within your role. The Role The successful applicants will be joining a team that provide white labelled claims habdling solutions for a number of UK private and commercial motor insurers. Our client has a number of roles within this team including own damage, third party, third party bodily injury, credit hire, third party intervention and subrogated recoveries - all roles having excellent opportunities to progress. Key Duties & Responsibilities. Make correct policy decisions in regard to indemnity and coverage referring where necessary To review liability to ensure correct decision made and where necessary negotiate liability settlement To negotiate settlement of customer/third party claims including total loss, third party property damage and credit hire To ensure recovery of claims outlay, where necessary Ensure reserves are accurately based on current information for all elements of the claim within authority levels Appoint appropriate partner companies and monitor/manage their performance Clear communication with customers, third parties and their representatives Deal with telephone calls including completing any actions necessary as a result Maintain own allocation of files within SLA Contribute to team/department performance by assisting colleagues to ensure team targets are met To process and/or authorise payments within authority levels To resolve all complaints and issues avoiding expressions of dissatisfaction escalating into complaints To maintain data accuracy and files to agreed standards To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business To build great relationships with cross functional teams to ensure overall success To drive your own development by actively seeking development opportunities To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures To adhere to company policies and procedures To actively and positively promote and represent the Carpenters group throughout the firm, and to external bodies Experience & Knowledge - Preferred previous experience of first/third party insurhace claims handling or FNOL. - CII Qualified/ Part Qualified preferred but not essential. - Good technical knowledge. - Confident telephone manner. - Previous Customer Service Skills/ Experience. - Strong written, oral and interpersonal skills. - An ability to work using own initative within boundaries. - An ability to work effectively with people across a wide range of levels and responsibilities. - Good IT/ Keyboard skills. - Good numeric skills. Salary & Benefits. Salary 22,500 - 29,000 Depeneding on Experience. -30 Days holiday per annum (inclusive of bank holidays or day in lei where applicable) -Hybrid Working Module following probation once candidate is competant within role. -Matched Giving. -Medicash. -Life Assurance. -Pension Scheme. -Active network of Wellbeing Champions. -Training & Development Opportunities.
A Leading National Personal Injury Practice is recruiting a Multi-Track Case Handler for their Merseyside office. You will be based in their reputable Serious Injury department dealing with all aspects of litigated and non-litigated Serious injury claims. The role will be on the claimant side of matters with the majority of the cases having a value of between 25k to 250k The ideal candidate will have at least 4 years experience within the personal injury, have a proven track record of managing a caseload including multi track matters, have a strong understanding of the CPR and good IT and communicational skills. In return the firm will offer a competitive salary 25,000.00 to 33,000.00 alongside an attractive benefits package as expected from larger firms including health care, hybrid working and an above average holiday allowance. There is excellent progression opportunities from a dedicated in-house training academy to support you with your career. Please contact Daniel Powell and Miller Grace for more information on this role or apply to be immediately considered.
May 02, 2024
Full time
A Leading National Personal Injury Practice is recruiting a Multi-Track Case Handler for their Merseyside office. You will be based in their reputable Serious Injury department dealing with all aspects of litigated and non-litigated Serious injury claims. The role will be on the claimant side of matters with the majority of the cases having a value of between 25k to 250k The ideal candidate will have at least 4 years experience within the personal injury, have a proven track record of managing a caseload including multi track matters, have a strong understanding of the CPR and good IT and communicational skills. In return the firm will offer a competitive salary 25,000.00 to 33,000.00 alongside an attractive benefits package as expected from larger firms including health care, hybrid working and an above average holiday allowance. There is excellent progression opportunities from a dedicated in-house training academy to support you with your career. Please contact Daniel Powell and Miller Grace for more information on this role or apply to be immediately considered.
Have you had experience working in the insurance industry? Are you looking to move into a Commercial Insurance role? Our client is a highly reputable Insurance Broker with several offices and a continued appetite for growth. They have a progressive and supportive approach and pride themselves on going above and beyond for their clients and employees. We have an exciting opportunity for an Insurance Administrator to join the team in the Redruth area. This is a full time permanent role with competitive salary of up to 28,000 per annum (depending on experience) and benefits on offer. The successful candidate will be responsible for carrying out all administration for new and existing clients. Duties will involve data entry of insurance details, claims handling administration and updating client records accurately and efficiently. You will be working with a team of Account Handlers and supporting them day to day. The successful candidate must have; Experience in working within insurance (1-2 years minimum) Personal lines or commercial insurance experience Excellent administration skills High attention to detail Passion for professionalism Knowledge of Excel and other Microsoft packages In return you can expect a very competitive remuneration package, full investment in your professional development and future career opportunities. Elite Staffing Solutions are acting as an Employment Agency on this vacancy.
May 02, 2024
Full time
Have you had experience working in the insurance industry? Are you looking to move into a Commercial Insurance role? Our client is a highly reputable Insurance Broker with several offices and a continued appetite for growth. They have a progressive and supportive approach and pride themselves on going above and beyond for their clients and employees. We have an exciting opportunity for an Insurance Administrator to join the team in the Redruth area. This is a full time permanent role with competitive salary of up to 28,000 per annum (depending on experience) and benefits on offer. The successful candidate will be responsible for carrying out all administration for new and existing clients. Duties will involve data entry of insurance details, claims handling administration and updating client records accurately and efficiently. You will be working with a team of Account Handlers and supporting them day to day. The successful candidate must have; Experience in working within insurance (1-2 years minimum) Personal lines or commercial insurance experience Excellent administration skills High attention to detail Passion for professionalism Knowledge of Excel and other Microsoft packages In return you can expect a very competitive remuneration package, full investment in your professional development and future career opportunities. Elite Staffing Solutions are acting as an Employment Agency on this vacancy.
Job Advert Are you ready to take the next step in your claims handling career? We're looking for a Senior Home Claims Handler to join our team and make a real impact on our customers' lives working rotational shifts Monday to Friday 8am to 9pm and Saturday 8am to 5pm. Apply today to join a team that provides exceptional service to deliver high overall customer satisfaction, confidence and clarity throughout the claim journey. What you'll do in this role Balancing your time between servicing customers at first notification of loss, evaluating coverage and progressing claims in line with our claims management operating model Accurately registering new claims in line with the circumstances of loss or damage Evaluating coverage in conjunction with claims systems to determine whether the damage or loss is covered by the policy, and if so, the extent of the coverage Discussing the claim outcome with customers effectively and in line with claims processes Identifying fraudulent claims and claims that require underwriting or technical referrals in line with our claims processes. Investigating claims where required including assessing cause and extent of damages or loss Your qualifications and experience At least 12 months' experience in a senior claims handling role Familiarity with financial regulatory requirements related to insurance claims processing Demonstrate a keen eye for detail in evaluating claims and managing financial transactions Sound interpersonal, planning and analytical skills Confident in delivering briefing sessions and analysing data to support operational improvements Flexibility in communication, especially in challenging circumstances What's in it for you Competitive salary of £26,500 with opportunities for growth Access to a generous employee discount portal, saving you up to £1,000 annually on groceries, shopping, entertainment, and travel. A furry friend perk - a subscription to for your beloved canine companion. Wellbeing support through free access to services that enhance your mental and physical health. Comprehensive dental plan and priority access to a private GP Be part of delivering world-class service and shaping our claim's philosophy Work in an inclusive and collaborative environment In return, we offer a competitive salary, a supportive team environment and the opportunity to develop your skills and progress in your career. If you're ready for a new challenge, apply now and be a key player in our commitment to providing exceptional customer service and making a difference in the lives of our customers. Job Reference: UK02278
May 02, 2024
Full time
Job Advert Are you ready to take the next step in your claims handling career? We're looking for a Senior Home Claims Handler to join our team and make a real impact on our customers' lives working rotational shifts Monday to Friday 8am to 9pm and Saturday 8am to 5pm. Apply today to join a team that provides exceptional service to deliver high overall customer satisfaction, confidence and clarity throughout the claim journey. What you'll do in this role Balancing your time between servicing customers at first notification of loss, evaluating coverage and progressing claims in line with our claims management operating model Accurately registering new claims in line with the circumstances of loss or damage Evaluating coverage in conjunction with claims systems to determine whether the damage or loss is covered by the policy, and if so, the extent of the coverage Discussing the claim outcome with customers effectively and in line with claims processes Identifying fraudulent claims and claims that require underwriting or technical referrals in line with our claims processes. Investigating claims where required including assessing cause and extent of damages or loss Your qualifications and experience At least 12 months' experience in a senior claims handling role Familiarity with financial regulatory requirements related to insurance claims processing Demonstrate a keen eye for detail in evaluating claims and managing financial transactions Sound interpersonal, planning and analytical skills Confident in delivering briefing sessions and analysing data to support operational improvements Flexibility in communication, especially in challenging circumstances What's in it for you Competitive salary of £26,500 with opportunities for growth Access to a generous employee discount portal, saving you up to £1,000 annually on groceries, shopping, entertainment, and travel. A furry friend perk - a subscription to for your beloved canine companion. Wellbeing support through free access to services that enhance your mental and physical health. Comprehensive dental plan and priority access to a private GP Be part of delivering world-class service and shaping our claim's philosophy Work in an inclusive and collaborative environment In return, we offer a competitive salary, a supportive team environment and the opportunity to develop your skills and progress in your career. If you're ready for a new challenge, apply now and be a key player in our commitment to providing exceptional customer service and making a difference in the lives of our customers. Job Reference: UK02278
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility? We are currently looking for a new Commercial Property Claims Handler to join the team in Manchester and will consider candidates with experience within either commercial or domestic property claims. Role Summary and Purpose Manage a portfolio of first party property claims. Working in conjunction with Underwriters. Liaise with brokers, stakeholders and insureds as required. Key Tasks and Responsibilities Efficiently handle all claims which are part of the job holder's file allocation in accordance with group SLA's Adjust, assess and manage assigned claims within own defined authority. Ensuring coverage is accurately reviewed and that reserving is correctly set and maintained. Setting of file strategies and negotiating settlement in accordance with policy terms. Deliver effective and proactive communications when negotiating, focusing on claims resolution to optimise settlement times Deliver a customer centric claims proposition that will enhance the Arch reputation / brand. Role Requirements & Skills Skills / Competencies Working knowledge of appropriate product lines Working knowledge of UK claims and market practices Ability to correctly interpret policy cover. Ability to apply a high level of self-management. Enthusiasm and passion for strong customer service Strong analytical, verbal and written skills Qualifications CII qualifications desirable Experience Property claims experience
May 02, 2024
Full time
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility? We are currently looking for a new Commercial Property Claims Handler to join the team in Manchester and will consider candidates with experience within either commercial or domestic property claims. Role Summary and Purpose Manage a portfolio of first party property claims. Working in conjunction with Underwriters. Liaise with brokers, stakeholders and insureds as required. Key Tasks and Responsibilities Efficiently handle all claims which are part of the job holder's file allocation in accordance with group SLA's Adjust, assess and manage assigned claims within own defined authority. Ensuring coverage is accurately reviewed and that reserving is correctly set and maintained. Setting of file strategies and negotiating settlement in accordance with policy terms. Deliver effective and proactive communications when negotiating, focusing on claims resolution to optimise settlement times Deliver a customer centric claims proposition that will enhance the Arch reputation / brand. Role Requirements & Skills Skills / Competencies Working knowledge of appropriate product lines Working knowledge of UK claims and market practices Ability to correctly interpret policy cover. Ability to apply a high level of self-management. Enthusiasm and passion for strong customer service Strong analytical, verbal and written skills Qualifications CII qualifications desirable Experience Property claims experience
Our highly respected and expanding client, one of the UKs leading Personal Injury claims specialist, is looking for a New Claims Handler to join their busy team based in Bolton at an exciting time for the business. This is a largely administrative role with very streamlined processes that requires no previous legal experience or qualification, full training will of course be given. Graduate applications will be considered by the client. Candidates will demonstrate a positive "can-do" attitude, be confident, motivated to succeed and make the most of this excellent opportunity with the opportunity to progress within the firm over time. Responsibilities to include: Opening up of new claims Contacting clients Document generation Paper file creation Contact with any relevant parties ie police, councils Deal with related claims eg Engineer reports/instruction Review and follow up of reports Verifying of information with clients Diarising of all tasks Accurate record keeping Answering of phone and emails Covering for colleagues on a rota ID Checks Confident communication with colleagues and clients via phone and face to face General administration as required This is an office based full time role, 9am - 5.30pm Monday to Friday. Some overtime is likely to be required. There is free parking on site and full training will of course be given where required. This role offers a competitive salary and great benefits.
May 02, 2024
Full time
Our highly respected and expanding client, one of the UKs leading Personal Injury claims specialist, is looking for a New Claims Handler to join their busy team based in Bolton at an exciting time for the business. This is a largely administrative role with very streamlined processes that requires no previous legal experience or qualification, full training will of course be given. Graduate applications will be considered by the client. Candidates will demonstrate a positive "can-do" attitude, be confident, motivated to succeed and make the most of this excellent opportunity with the opportunity to progress within the firm over time. Responsibilities to include: Opening up of new claims Contacting clients Document generation Paper file creation Contact with any relevant parties ie police, councils Deal with related claims eg Engineer reports/instruction Review and follow up of reports Verifying of information with clients Diarising of all tasks Accurate record keeping Answering of phone and emails Covering for colleagues on a rota ID Checks Confident communication with colleagues and clients via phone and face to face General administration as required This is an office based full time role, 9am - 5.30pm Monday to Friday. Some overtime is likely to be required. There is free parking on site and full training will of course be given where required. This role offers a competitive salary and great benefits.
Claims Handler - Professional Negligence Bristol, UK - Salary up to 26k Yolk is excited to be supporting a Top 100 Law Firm in their search for a Claims Handler based in Bristol. If you're ready to take the next step in your legal support career, keep reading! This is what you'll be doing As a Claims Handler, your duties and responsibilities will be as follows:- Reviewing insurance policy terms and investigating potential issues. Assisting insured professionals in responding to complaints and claims. Negotiating settlements within delegated authority. Managing caseload to avoid unnecessary litigation and ensure effective resolution. The experience you'll bring to the team You will bring the following experience to the Claims Handling team:- Previous experience in claims with technical knowledge and expertise. Excellent communication skills, both orally and in writing. Good decision-making skills and ability to prioritise effectively. Proficiency in Microsoft Office and ideally experience with a case management system. This is what you'll get in return You will receive the following as part of the overall package:- Competitive salary. Generous benefits package. Opportunity to work with a growing team in a dynamic legal environment. Are you up to the challenge? If you're ready to make your mark in the legal industry as a Claims Handler, apply now! If you are looking to pursue the next step in your career with a highly regarded law firm, we encourage you to apply by contacting Oliver Coodye on (phone number removed) or alternatively send your CV Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
May 02, 2024
Full time
Claims Handler - Professional Negligence Bristol, UK - Salary up to 26k Yolk is excited to be supporting a Top 100 Law Firm in their search for a Claims Handler based in Bristol. If you're ready to take the next step in your legal support career, keep reading! This is what you'll be doing As a Claims Handler, your duties and responsibilities will be as follows:- Reviewing insurance policy terms and investigating potential issues. Assisting insured professionals in responding to complaints and claims. Negotiating settlements within delegated authority. Managing caseload to avoid unnecessary litigation and ensure effective resolution. The experience you'll bring to the team You will bring the following experience to the Claims Handling team:- Previous experience in claims with technical knowledge and expertise. Excellent communication skills, both orally and in writing. Good decision-making skills and ability to prioritise effectively. Proficiency in Microsoft Office and ideally experience with a case management system. This is what you'll get in return You will receive the following as part of the overall package:- Competitive salary. Generous benefits package. Opportunity to work with a growing team in a dynamic legal environment. Are you up to the challenge? If you're ready to make your mark in the legal industry as a Claims Handler, apply now! If you are looking to pursue the next step in your career with a highly regarded law firm, we encourage you to apply by contacting Oliver Coodye on (phone number removed) or alternatively send your CV Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Job Title: FRU Team leader Location: Liverpool Salary: £29,301 Plus 4.2k comission Job Type : Permanent, full time What you will be doing: To manage a team of First Response Unit Motor Claims Handlers who take the initial notification and manage the claim within the first 48 hours, promptly assessing the liability position on the claim whilst providing first class service to our customers To drive forward the objective to manage claims effectively to deliver the right outcome for our Customers and Haven Insurance To lead by example and endorse the company behaviours and values Responsibility for staff performance management, training and development to maximise efficiency and quality output in line with department KPI's & objectives To achieve first class technical and quality claims handling within the First Response Unit To maximise Policyholder use of our network for repairs, hire and Solicitors on both fault and non-fault claims to drive a positive customer journey To maximise the team's capture of Third Party injuries, repair and hire claims by way of intervention on fault claims To ensure that a fully effective leakage control programme is in place with particular focus on liability decision making Utilising internal and external companies to gain as much information on each claim as possible to make a timely liability decision Key Responsibilities Complaints handling, dealing as first level complaints handler capable of resolving the majority of complaints generated on the team to the customer's satisfaction Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file and prompt correct liability decision making To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training Participation in the supplier management process when required Ensure the team's service levels to all customers are in line with set standards Ensure the effective management of inbound call handling philosophies are adhered to Drive adherence to relevant referral processes within the team Be the main technical referral point for the team with the ability to display thorough knowledge on areas of indemnity, liability, recovery and quantifying claims Maximise the imparting of technical knowledge to the team by way of mentoring and coaching Performance management of staff, dealing with all aspects of people management including absence, holidays, time management, monthly one to one meetings, training and development, disciplinary procedures and staff welfare What we're looking for Competent in department processes, philosophies and use of suppliers Highly motivated self-starter Proficient complaints handling capability Clear, focused and determined approach to problem solving Authoritative manner with ability to listen Strong technical experience Persuasive, strong and confident negotiation skills Mature approach with the ability to command the respect of the team ? About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. Why Acorn Insurance? Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Enhanced Company Pension Scheme Online vouchers and discounts Fresh fruit Deliveries twice a week £250 bonus for every new colleague you recommend to the business Free monthly Café Nero Coffee Cycle to work scheme Free eye test vouchers and a contribution towards the frames Clearly defined progression paths with training and support National vocational qualifications Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support network including: A wide Network of Mental Health First Aiders 4 free counselling sessions CBT programmes available with a trained Therapist Mentor Unlimited access to a councillor 365 days a year, 24/7 Dress Down Days Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events If this is you please click apply Candidates with experience or relevant job titles of; Loss Notification Operations Manager, Loss Reporting Team Supervisor, Initial Loss Assessment Coordinator, First Notice of Loss Supervisor, Incident Reporting Team Leader, Claims Intake Manager, Loss Notification Handling Supervisor, Initial Claims Assessment Coordinator, Incident Response Team Leader, Loss Reporting Operations Supervisor will all be considered
May 01, 2024
Full time
Job Title: FRU Team leader Location: Liverpool Salary: £29,301 Plus 4.2k comission Job Type : Permanent, full time What you will be doing: To manage a team of First Response Unit Motor Claims Handlers who take the initial notification and manage the claim within the first 48 hours, promptly assessing the liability position on the claim whilst providing first class service to our customers To drive forward the objective to manage claims effectively to deliver the right outcome for our Customers and Haven Insurance To lead by example and endorse the company behaviours and values Responsibility for staff performance management, training and development to maximise efficiency and quality output in line with department KPI's & objectives To achieve first class technical and quality claims handling within the First Response Unit To maximise Policyholder use of our network for repairs, hire and Solicitors on both fault and non-fault claims to drive a positive customer journey To maximise the team's capture of Third Party injuries, repair and hire claims by way of intervention on fault claims To ensure that a fully effective leakage control programme is in place with particular focus on liability decision making Utilising internal and external companies to gain as much information on each claim as possible to make a timely liability decision Key Responsibilities Complaints handling, dealing as first level complaints handler capable of resolving the majority of complaints generated on the team to the customer's satisfaction Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file and prompt correct liability decision making To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training Participation in the supplier management process when required Ensure the team's service levels to all customers are in line with set standards Ensure the effective management of inbound call handling philosophies are adhered to Drive adherence to relevant referral processes within the team Be the main technical referral point for the team with the ability to display thorough knowledge on areas of indemnity, liability, recovery and quantifying claims Maximise the imparting of technical knowledge to the team by way of mentoring and coaching Performance management of staff, dealing with all aspects of people management including absence, holidays, time management, monthly one to one meetings, training and development, disciplinary procedures and staff welfare What we're looking for Competent in department processes, philosophies and use of suppliers Highly motivated self-starter Proficient complaints handling capability Clear, focused and determined approach to problem solving Authoritative manner with ability to listen Strong technical experience Persuasive, strong and confident negotiation skills Mature approach with the ability to command the respect of the team ? About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. Why Acorn Insurance? Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Enhanced Company Pension Scheme Online vouchers and discounts Fresh fruit Deliveries twice a week £250 bonus for every new colleague you recommend to the business Free monthly Café Nero Coffee Cycle to work scheme Free eye test vouchers and a contribution towards the frames Clearly defined progression paths with training and support National vocational qualifications Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support network including: A wide Network of Mental Health First Aiders 4 free counselling sessions CBT programmes available with a trained Therapist Mentor Unlimited access to a councillor 365 days a year, 24/7 Dress Down Days Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events If this is you please click apply Candidates with experience or relevant job titles of; Loss Notification Operations Manager, Loss Reporting Team Supervisor, Initial Loss Assessment Coordinator, First Notice of Loss Supervisor, Incident Reporting Team Leader, Claims Intake Manager, Loss Notification Handling Supervisor, Initial Claims Assessment Coordinator, Incident Response Team Leader, Loss Reporting Operations Supervisor will all be considered
Casualty EL / PL Personal Injury File Handler Job Purpose : The File Handler will manage a caseload of varied EL/PL cases on behalf of a number of insurance clients. The role requires a forensic and analytical approach to employment and public liability issues together with experience and/or appreciation of the documents and evidence required in these types of cases. The majority of the cases will be Fast Track with the potential to handle cases up to £100K. This is a full time role, working 35 hours per week. You will work from our Horwich office and hybrid working of 1 day per week in the office applies. Compensation package: Salary discussed & disclosed on application, hybrid working 1 day per week in office remainder remote working, Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan , Gym Flex Key Accountabilities : Day to day handling of a litigated caseload of EL and PL cases, subject to supervision according to Keoghs competency framework, to include: Initial report/review and setting strategy for the management of the claim. Considering concepts and merits of primary and secondary liability in employment liability and public liability claims. Building relationships with Keoghs clients (if in a non-delegated authority team). Handling matters in accordance with client SLA's. Dealing with Disclosure. Instructing Counsel/investigators/medical and other experts. Reviewing evidence (eg. Witness statements, GP records, Occupational Health/ Personnel records, properly inspection reports etc. Drafting questions to medical experts, preparing costs schedules, research, preparing/checking trial bundles, attending conferences and Trial with Counsel, negotiations / Drafting Payments into Court, conducting investigations, conducting CMC's and applications, review and/or report re exchange of evidence, receipt of medical evidence, joints statements or at any other stage, counter schedule, Pre-Trial reports, CRU appeal. Essential Skills and Attributes: Experience of handling a caseload of EL/PL files Previous litigation experience. Good client care skills and evidence of working to client guidelines on a delegated basis and / or experience of working with / obtaining instruction from clients on a non-delegated authority basis Keoghs values ü We are connected ü We are dynamic ü We are innovative ü We succeed together We would like to take this opportunity to thank you for interest in this position and in our organisation and look forward to receiving your application.
May 01, 2024
Full time
Casualty EL / PL Personal Injury File Handler Job Purpose : The File Handler will manage a caseload of varied EL/PL cases on behalf of a number of insurance clients. The role requires a forensic and analytical approach to employment and public liability issues together with experience and/or appreciation of the documents and evidence required in these types of cases. The majority of the cases will be Fast Track with the potential to handle cases up to £100K. This is a full time role, working 35 hours per week. You will work from our Horwich office and hybrid working of 1 day per week in the office applies. Compensation package: Salary discussed & disclosed on application, hybrid working 1 day per week in office remainder remote working, Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan , Gym Flex Key Accountabilities : Day to day handling of a litigated caseload of EL and PL cases, subject to supervision according to Keoghs competency framework, to include: Initial report/review and setting strategy for the management of the claim. Considering concepts and merits of primary and secondary liability in employment liability and public liability claims. Building relationships with Keoghs clients (if in a non-delegated authority team). Handling matters in accordance with client SLA's. Dealing with Disclosure. Instructing Counsel/investigators/medical and other experts. Reviewing evidence (eg. Witness statements, GP records, Occupational Health/ Personnel records, properly inspection reports etc. Drafting questions to medical experts, preparing costs schedules, research, preparing/checking trial bundles, attending conferences and Trial with Counsel, negotiations / Drafting Payments into Court, conducting investigations, conducting CMC's and applications, review and/or report re exchange of evidence, receipt of medical evidence, joints statements or at any other stage, counter schedule, Pre-Trial reports, CRU appeal. Essential Skills and Attributes: Experience of handling a caseload of EL/PL files Previous litigation experience. Good client care skills and evidence of working to client guidelines on a delegated basis and / or experience of working with / obtaining instruction from clients on a non-delegated authority basis Keoghs values ü We are connected ü We are dynamic ü We are innovative ü We succeed together We would like to take this opportunity to thank you for interest in this position and in our organisation and look forward to receiving your application.
Insurance Claims Handler/Administrator Are you looking for a new challenge with the opportunity to build a successful career with one of the largest insurance brokers in the world? If so, Aon Business Services in Leicester are offering an exciting opportunity to join a well-established and dynamic team servicing clients from around the globe. Previous insurance experience isn't necessary as full training will be given to the successful candidate who will receive a competitive salary with a comprehensive benefits package, including an excellent pension with private healthcare Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like As an Insurance Claims Handler, you will be responsible for processing claims & resolving queries on behalf of your clients with the primary objective of gaining agreement & settlement from underwriters as efficiently as possible. As you develop your career, you'll be fully supported to take ownership of your own portfolio of clients and engage with a network of contacts to deliver an unrivalled client service on a global scale. How this opportunity is different This a rare opportunity to join an industry leading insurance broker with around 50,000 employees in over 120 offices across the world. The team you will be joining services all classes of business, including Marine & Energy, Cyber, Aviation, Property & Casualty, Credit & Bonds, Accident & Health, UK Motor and Catastrophe. Skills and experience that will lead to success Ideally, we're looking for someone with previous office experience or an insurance background with the following skills: Good knowledge of Microsoft Office including Outlook, Excel and Word. Excellent analytical and problem-solving skills. Good ability to work under your own initiative and as part of a team. Good communication skills, both written and oral. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
May 01, 2024
Full time
Insurance Claims Handler/Administrator Are you looking for a new challenge with the opportunity to build a successful career with one of the largest insurance brokers in the world? If so, Aon Business Services in Leicester are offering an exciting opportunity to join a well-established and dynamic team servicing clients from around the globe. Previous insurance experience isn't necessary as full training will be given to the successful candidate who will receive a competitive salary with a comprehensive benefits package, including an excellent pension with private healthcare Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like As an Insurance Claims Handler, you will be responsible for processing claims & resolving queries on behalf of your clients with the primary objective of gaining agreement & settlement from underwriters as efficiently as possible. As you develop your career, you'll be fully supported to take ownership of your own portfolio of clients and engage with a network of contacts to deliver an unrivalled client service on a global scale. How this opportunity is different This a rare opportunity to join an industry leading insurance broker with around 50,000 employees in over 120 offices across the world. The team you will be joining services all classes of business, including Marine & Energy, Cyber, Aviation, Property & Casualty, Credit & Bonds, Accident & Health, UK Motor and Catastrophe. Skills and experience that will lead to success Ideally, we're looking for someone with previous office experience or an insurance background with the following skills: Good knowledge of Microsoft Office including Outlook, Excel and Word. Excellent analytical and problem-solving skills. Good ability to work under your own initiative and as part of a team. Good communication skills, both written and oral. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Position: Commercial Insurance Broker Claims Handler Salary: £35,000 - £45,000 + Sales Bonus Structure Are you an experienced Commercial Insurance professional seeking a dynamic role with excellent growth opportunities? We have an exciting opportunity for a Commercial Insurance Broker Claims Handler to join our team. Responsibilities: Client Management: Handle client claims and inquiries, providing timely and effective assistance to ensure client satisfaction. Policy Management: Manage customer policies, including processing renewals and amendments, ensuring accuracy and compliance with regulations. Sales and New Business: Identify and pursue opportunities for new business, cross-selling, and up selling insurance products to existing and prospective clients. Claims Handling: Investigate and process insurance claims, liaising with clients, insurers, and third parties to facilitate claims resolution. 360 Role: This role involves end-to-end involvement in client interactions, from sales and policy management to claims handling and customer service. Requirements: Experience: Minimum of 5 years of experience in commercial insurance, with a strong understanding of insurance products, regulations, and claims processes. Certifications: Possession of Cert CII qualification is desirable but not essential. Sales Acumen: Proven track record in sales and business development within the insurance industry, with the ability to identify and capitalise on opportunities. Customer Focus: Excellent customer service skills, with a focus on delivering exceptional service and building long-term client relationships. Team Player: Ability to work collaboratively within a small team environment, supporting colleagues and contributing to the overall success of the business. Growth Mindset: Ambitious and proactive individual eager to contribute to the growth and expansion of the company, with a view to potential future leadership and mentoring opportunities. Benefits: Competitive salary range with a lucrative sales bonus structure. Opportunity to join a small but growing company with excellent prospects for career advancement. Chance to play a key role in the company's growth and expansion, with potential future leadership and mentoring opportunities. If you're ready to take the next step in your commercial insurance career and join a dynamic team, apply now! JBRP1_UKTJ
May 01, 2024
Full time
Position: Commercial Insurance Broker Claims Handler Salary: £35,000 - £45,000 + Sales Bonus Structure Are you an experienced Commercial Insurance professional seeking a dynamic role with excellent growth opportunities? We have an exciting opportunity for a Commercial Insurance Broker Claims Handler to join our team. Responsibilities: Client Management: Handle client claims and inquiries, providing timely and effective assistance to ensure client satisfaction. Policy Management: Manage customer policies, including processing renewals and amendments, ensuring accuracy and compliance with regulations. Sales and New Business: Identify and pursue opportunities for new business, cross-selling, and up selling insurance products to existing and prospective clients. Claims Handling: Investigate and process insurance claims, liaising with clients, insurers, and third parties to facilitate claims resolution. 360 Role: This role involves end-to-end involvement in client interactions, from sales and policy management to claims handling and customer service. Requirements: Experience: Minimum of 5 years of experience in commercial insurance, with a strong understanding of insurance products, regulations, and claims processes. Certifications: Possession of Cert CII qualification is desirable but not essential. Sales Acumen: Proven track record in sales and business development within the insurance industry, with the ability to identify and capitalise on opportunities. Customer Focus: Excellent customer service skills, with a focus on delivering exceptional service and building long-term client relationships. Team Player: Ability to work collaboratively within a small team environment, supporting colleagues and contributing to the overall success of the business. Growth Mindset: Ambitious and proactive individual eager to contribute to the growth and expansion of the company, with a view to potential future leadership and mentoring opportunities. Benefits: Competitive salary range with a lucrative sales bonus structure. Opportunity to join a small but growing company with excellent prospects for career advancement. Chance to play a key role in the company's growth and expansion, with potential future leadership and mentoring opportunities. If you're ready to take the next step in your commercial insurance career and join a dynamic team, apply now! JBRP1_UKTJ
Introduction Gallagher isn't just a company; it's a global community driven by shared values and an unyielding commitment to excellence. With over 49,000 passionate professionals, we are the architects of the future, designing customized solutions to protect businesses and fuel their extraordinary growth. As a member of our team, you'll experience empowerment, creativity, and the exhilarating journey of making a real difference in the lives of our clients. Join us and become part of a story that transforms aspirations into reality. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. Overview Covering the Scottish region as one of RMP'S Account Directors, your main responsibility will be to develop and maintain strong client relationships, resulting in the retention and growth of our existing portfolio of clients. You will have a portfolio of existing and prospective clients including local authorities, police and fire authorities and higher education institutions with responsibility for managing the renewal process and responding to tenders. How you'll make an impact Key Goals: Ensure that the needs of the client come first by working with empathy and integrity to understand and meet their needs. Proactively collaborate with underwriters, account handlers, the claims team and other internal and external stakeholders. Conduct business in an appropriate manner, adhering to the Standard Operating Procedure and all relevant policies and procedures. Actively engage in national and regional events, including ALARM and Insurance Officers Group meetings. Take opportunities to network with brokers, clients, and suppliers. Regional Business Plan - Support the implementation of the Regional Business Plan as required. Maintain and develop relationships with key brokers, clients, and lost clients/prospects through regular meetings and involvement of relevant stakeholders. Attend workshops, conferences, events, and training to stay updated on regulatory requirements and support your professional development. About you Knowledge Required Basic understanding and knowledge of FCA rules and guidelines. Detailed understanding and knowledge of general insurance and underlying legal principles. Strong understanding of the commercial marketplace, preferably in insurance and public sector. Skills Required: Strong presentation skills. Ability to prioritize and organize workload to meet deadlines. Ability to work under pressure and without supervision. Effective communication and interpersonal skills. Ability to construct written communications and confident telephone skills. Location: Home-based, in Scotland. If you are a motivated and client-focused professional with a strong understanding of the insurance industry, we invite you to apply for the position of Account Director at RMP. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' 5 more days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a callback, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
May 01, 2024
Full time
Introduction Gallagher isn't just a company; it's a global community driven by shared values and an unyielding commitment to excellence. With over 49,000 passionate professionals, we are the architects of the future, designing customized solutions to protect businesses and fuel their extraordinary growth. As a member of our team, you'll experience empowerment, creativity, and the exhilarating journey of making a real difference in the lives of our clients. Join us and become part of a story that transforms aspirations into reality. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. Overview Covering the Scottish region as one of RMP'S Account Directors, your main responsibility will be to develop and maintain strong client relationships, resulting in the retention and growth of our existing portfolio of clients. You will have a portfolio of existing and prospective clients including local authorities, police and fire authorities and higher education institutions with responsibility for managing the renewal process and responding to tenders. How you'll make an impact Key Goals: Ensure that the needs of the client come first by working with empathy and integrity to understand and meet their needs. Proactively collaborate with underwriters, account handlers, the claims team and other internal and external stakeholders. Conduct business in an appropriate manner, adhering to the Standard Operating Procedure and all relevant policies and procedures. Actively engage in national and regional events, including ALARM and Insurance Officers Group meetings. Take opportunities to network with brokers, clients, and suppliers. Regional Business Plan - Support the implementation of the Regional Business Plan as required. Maintain and develop relationships with key brokers, clients, and lost clients/prospects through regular meetings and involvement of relevant stakeholders. Attend workshops, conferences, events, and training to stay updated on regulatory requirements and support your professional development. About you Knowledge Required Basic understanding and knowledge of FCA rules and guidelines. Detailed understanding and knowledge of general insurance and underlying legal principles. Strong understanding of the commercial marketplace, preferably in insurance and public sector. Skills Required: Strong presentation skills. Ability to prioritize and organize workload to meet deadlines. Ability to work under pressure and without supervision. Effective communication and interpersonal skills. Ability to construct written communications and confident telephone skills. Location: Home-based, in Scotland. If you are a motivated and client-focused professional with a strong understanding of the insurance industry, we invite you to apply for the position of Account Director at RMP. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' 5 more days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a callback, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Job Overview: We are seeking a motivated and detail-oriented individual to join our team as a Account Handler. As a Handler, you will be responsible for performing various duties to support our account executives and in-house claims division. Duties:- Processing policies- Arranging finance agreements- Chasing outstanding documentation when required- Carrying out mid-term adjustments- Confirming cover with relevant insurers- Issuing cover notes- Dealing with account enquiries and credit control matters highlighting any concerns to the finance department- Answering client's queries and any other ad-hoc duties deemed necessary such as assisting the claims team. -Assisting with insurance arrangements, renewal processes, and commercial insurance placement. Requirements:- Excellent communication skills, both verbal and written- Strong interpersonal skills to communicate with team members and clients- Keen attention to detail with solid organizational skills- Familiarity with insurance processes- Basic computer skills for data entry Advantageous:- 2 years experience in a similar role- CII qualified/working towards your CII- Motor insurance background Join our team as a Handler and contribute to our success in delivering exceptional service to our customers. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply now to become part of our dynamic team!
May 01, 2024
Full time
Job Overview: We are seeking a motivated and detail-oriented individual to join our team as a Account Handler. As a Handler, you will be responsible for performing various duties to support our account executives and in-house claims division. Duties:- Processing policies- Arranging finance agreements- Chasing outstanding documentation when required- Carrying out mid-term adjustments- Confirming cover with relevant insurers- Issuing cover notes- Dealing with account enquiries and credit control matters highlighting any concerns to the finance department- Answering client's queries and any other ad-hoc duties deemed necessary such as assisting the claims team. -Assisting with insurance arrangements, renewal processes, and commercial insurance placement. Requirements:- Excellent communication skills, both verbal and written- Strong interpersonal skills to communicate with team members and clients- Keen attention to detail with solid organizational skills- Familiarity with insurance processes- Basic computer skills for data entry Advantageous:- 2 years experience in a similar role- CII qualified/working towards your CII- Motor insurance background Join our team as a Handler and contribute to our success in delivering exceptional service to our customers. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply now to become part of our dynamic team!
File Handler Assistan t - Hybrid working Are you ready to join a dynamic legal team where innovation and collaboration thrive? Look no further! At Keoghs, we're seeking a File Handler Assistant who embodies our core values and is passionate about making a difference. About Us: Keoghs is a leading legal firm committed to excellence in client service. Our culture revolves around four key values: Connected : We foster strong relationships with our clients, colleagues, and partners. As a Legal Support Specialist, you'll be the bridge that connects our legal expertise with the needs of our clients. Dynamic : Our fast-paced environment demands adaptability and agility. You'll thrive here if you're energized by challenges and love staying ahead of the curve. Innovative: We embrace creativity and forward-thinking. Your fresh ideas will contribute to our continuous improvement and client satisfaction. Success Together : Collaboration is at our core. As a Legal Support Specialist, you'll work closely with legal professionals, third parties, and clients to achieve shared success. As a File Handler Assistant, you'll play a pivotal role in our legal ecosystem. Here's what makes this opportunity exceptional: Experience and Qualifications: You bring valuable experience from working within a legal environment or hold an appropriate qualification. Whether you've been in the legal trenches or have a solid educational foundation, your expertise matters to us. Negotiation and Influence: You've honed your skills in negotiating with third parties to obtain critical information. Your ability to influence outcomes is a game-changer. Organizational Mastery: Juggling priorities? No problem! Your strong organizational skills allow you to manage multiple tasks seamlessly. Prioritizing deadlines? You've got this covered. Customer-Centric Approach: Handling calls and inquiries from customers, suppliers, and the public is second nature to you. Your empathetic communication style ensures exceptional service. Information Management: Gathering and recording information accurately is your superpower. You're meticulous, detail-oriented, and IT literate. Claims/Case Management System Savvy: Your experience with claims and case management systems sets you apart. You know your way around legal databases and tools. Why Keoghs? Competitive compensation package Collaborative work environment Opportunities for growth and development A chance to make a meaningful impact Ready to elevate your legal career? Apply now and become part of our connected, dynamic, innovative, and successful team! Keoghs is more than a workplace; it's a community where your skills and passion can thrive.
May 01, 2024
Full time
File Handler Assistan t - Hybrid working Are you ready to join a dynamic legal team where innovation and collaboration thrive? Look no further! At Keoghs, we're seeking a File Handler Assistant who embodies our core values and is passionate about making a difference. About Us: Keoghs is a leading legal firm committed to excellence in client service. Our culture revolves around four key values: Connected : We foster strong relationships with our clients, colleagues, and partners. As a Legal Support Specialist, you'll be the bridge that connects our legal expertise with the needs of our clients. Dynamic : Our fast-paced environment demands adaptability and agility. You'll thrive here if you're energized by challenges and love staying ahead of the curve. Innovative: We embrace creativity and forward-thinking. Your fresh ideas will contribute to our continuous improvement and client satisfaction. Success Together : Collaboration is at our core. As a Legal Support Specialist, you'll work closely with legal professionals, third parties, and clients to achieve shared success. As a File Handler Assistant, you'll play a pivotal role in our legal ecosystem. Here's what makes this opportunity exceptional: Experience and Qualifications: You bring valuable experience from working within a legal environment or hold an appropriate qualification. Whether you've been in the legal trenches or have a solid educational foundation, your expertise matters to us. Negotiation and Influence: You've honed your skills in negotiating with third parties to obtain critical information. Your ability to influence outcomes is a game-changer. Organizational Mastery: Juggling priorities? No problem! Your strong organizational skills allow you to manage multiple tasks seamlessly. Prioritizing deadlines? You've got this covered. Customer-Centric Approach: Handling calls and inquiries from customers, suppliers, and the public is second nature to you. Your empathetic communication style ensures exceptional service. Information Management: Gathering and recording information accurately is your superpower. You're meticulous, detail-oriented, and IT literate. Claims/Case Management System Savvy: Your experience with claims and case management systems sets you apart. You know your way around legal databases and tools. Why Keoghs? Competitive compensation package Collaborative work environment Opportunities for growth and development A chance to make a meaningful impact Ready to elevate your legal career? Apply now and become part of our connected, dynamic, innovative, and successful team! Keoghs is more than a workplace; it's a community where your skills and passion can thrive.
Job Title: Motor Claims Handler Target Start Date: 17th June 2024 Contract Type: Permanent, Part Time, Full Time, flexible option available Starting salary Range: £24,100 - £27,100 Location: Gloucester Closing Date for applications: Monday 27th May 2024 Motor Claims Handler- Successful completion of our competency pay progression scheme will see you earning £27,100 this is typically achieved within a 30-month period, however, is dependant on your individual development and you may progress more quickly within our supportive and nurturing environment. We are looking for resilient, adaptable and motivated individuals who have a confident telephone manner and excellent communication skills. If you are naturally inquisitive and enjoy problem solving, with an ability to multitask, then this is the environment for you! Our Motor Claims department is there to help and support customers who have been involved in accidents, ensuring their claims are handled accurately and efficiently. Our Motor Claims department is a supportive and collaborative environment where you will have ownership of all aspects of a claim, from gathering information from the Policy Holder to engaging with external parties including lawyers, accident management companies and third-party insurers to name a few. As a Claims Handler, we encourage you to work proactively and be accountable, managing your allocations efficiently and prioritising urgent caseloads. You will be passionate about ensuring the right outcomes for both our customer and for Ageas. We will teach you all the skills you need to allow you to make informed strategic decisions, over which you have autonomy, in order to settle claims in a timely and cost-effective manner. Main Responsibilities as Motor Claims Handler : Manage a portfolio of fault and non-fault motor claims from cradle to grave, ensuring the customer's requirements and expectations are properly framed and understood. Ensure that claims are handled in the correct technical manner, in accordance with policy cover, legal liability, and departmental fraud and ensure compliance with company policy and external regulators. Manage clear communications with our customers and a variety of third parties, both verbal and written communication including letter writing. Proactive use of the telephone (outbound calling) to engage with external parties in order to move the claim on. Proactively manage an allocation of claims alongside dealing with postal and incoming telephony demand. Protect claims cost and take ownership of making informed decisions relating to payment of claims, liability, settlement costs and complaints. Prioritising claims, ensuring urgent matters are managed efficiently to ensure that we provide customers with a high-quality claims service that strives for excellence and deal in a cost-effective manner. Identify the indicators of fraud and use questioning/investigation techniques to decide if the claim can be progressed to payment or repudiation. Ensure all supporting administrative tasks are completed Skills and experience you need as Motor Claims Handler Be an excellent communicator with strong attention to detail and accuracy to deal effectively with all contacts ranging from the general public through to lawyers. The ability to influence and persuade others to your way of thinking. Experienced in multitasking and prioritising your own workload with the ability to make decisions under pressure. Computer literate with the ability to learn new systems. Experience delivering customer service Positive attitude with a flexible and resilient approach to change and teamwork. Here are some of the benefits you can enjoy within the Motor Claims Handler role based in Gloucester At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Flexible Working - Smart gives employees flexibility around location (as long as it's within the UK).We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness. Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family - Maternity/pregnant parent/primary adopter entitlement of 16 weeks' at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Benefits for Them - Partner Life Assurance and Critical Illness cover Getting Around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops. Supporting you back to work - Return to work programme after maternity leave About Ageas: We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter , a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone.Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements.To find out more about Ageas, see About Us. Want to be part of a Winning Team? Come and join Ageas.
May 01, 2024
Full time
Job Title: Motor Claims Handler Target Start Date: 17th June 2024 Contract Type: Permanent, Part Time, Full Time, flexible option available Starting salary Range: £24,100 - £27,100 Location: Gloucester Closing Date for applications: Monday 27th May 2024 Motor Claims Handler- Successful completion of our competency pay progression scheme will see you earning £27,100 this is typically achieved within a 30-month period, however, is dependant on your individual development and you may progress more quickly within our supportive and nurturing environment. We are looking for resilient, adaptable and motivated individuals who have a confident telephone manner and excellent communication skills. If you are naturally inquisitive and enjoy problem solving, with an ability to multitask, then this is the environment for you! Our Motor Claims department is there to help and support customers who have been involved in accidents, ensuring their claims are handled accurately and efficiently. Our Motor Claims department is a supportive and collaborative environment where you will have ownership of all aspects of a claim, from gathering information from the Policy Holder to engaging with external parties including lawyers, accident management companies and third-party insurers to name a few. As a Claims Handler, we encourage you to work proactively and be accountable, managing your allocations efficiently and prioritising urgent caseloads. You will be passionate about ensuring the right outcomes for both our customer and for Ageas. We will teach you all the skills you need to allow you to make informed strategic decisions, over which you have autonomy, in order to settle claims in a timely and cost-effective manner. Main Responsibilities as Motor Claims Handler : Manage a portfolio of fault and non-fault motor claims from cradle to grave, ensuring the customer's requirements and expectations are properly framed and understood. Ensure that claims are handled in the correct technical manner, in accordance with policy cover, legal liability, and departmental fraud and ensure compliance with company policy and external regulators. Manage clear communications with our customers and a variety of third parties, both verbal and written communication including letter writing. Proactive use of the telephone (outbound calling) to engage with external parties in order to move the claim on. Proactively manage an allocation of claims alongside dealing with postal and incoming telephony demand. Protect claims cost and take ownership of making informed decisions relating to payment of claims, liability, settlement costs and complaints. Prioritising claims, ensuring urgent matters are managed efficiently to ensure that we provide customers with a high-quality claims service that strives for excellence and deal in a cost-effective manner. Identify the indicators of fraud and use questioning/investigation techniques to decide if the claim can be progressed to payment or repudiation. Ensure all supporting administrative tasks are completed Skills and experience you need as Motor Claims Handler Be an excellent communicator with strong attention to detail and accuracy to deal effectively with all contacts ranging from the general public through to lawyers. The ability to influence and persuade others to your way of thinking. Experienced in multitasking and prioritising your own workload with the ability to make decisions under pressure. Computer literate with the ability to learn new systems. Experience delivering customer service Positive attitude with a flexible and resilient approach to change and teamwork. Here are some of the benefits you can enjoy within the Motor Claims Handler role based in Gloucester At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Flexible Working - Smart gives employees flexibility around location (as long as it's within the UK).We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness. Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family - Maternity/pregnant parent/primary adopter entitlement of 16 weeks' at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Benefits for Them - Partner Life Assurance and Critical Illness cover Getting Around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops. Supporting you back to work - Return to work programme after maternity leave About Ageas: We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter , a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone.Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements.To find out more about Ageas, see About Us. Want to be part of a Winning Team? Come and join Ageas.
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. Howden, Corporate & Commercial are on the hunt for a Claims Handler to support their team to assist Claims Executives to provide clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatory obligations and upholding a professional image. This role will see you taking a "hands on" approach to managing a portfolio of claims on an end-to-end basis. Please note this is a full-time, permanent opportunity. You will be based in our Bristol office and ideally be onsite for 2 days per week on average. Overview: Dealing with phone calls and post advising of claims. First Notice of Loss (FNOL) registration. FNOL management - ensuring all new claims are monitored and handled within our own service level agreement, including insurer's bespoke arrangements. Diary and report maintenance. Matching of all post/diary entries. Ensuring that the Claims Manager is fully aware of all issues or complaints. Ensuring that full compliance of our standards is maintained at all times. Adhere to Howden service standards and procedures, accepted good market practice, and the CII Code of Ethics, to ensure the best interest of the client at all times. Ensure compliance with the General Data Protection Regulations. Ensure all records and communications with clients are accurately recorded and filed in the correct manner. Knowledge: Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR. Must have a minimum of 2 years claims experience, ideally in motor, property, or liability. You must have previously worked for a brokerage to be successful for this role. Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain the required CPD points. Skills: Good level of technical insurance skills, to be assessed by regular in-house testing. Accuracy and attention to detail. Ability to process work quickly and efficiently. Ability to prioritise work and meet deadlines. Excellent client service skills. Good negotiation and broking skills. Excellent oral and written communication skills. Ability to identify and respond appropriately to an individual client's level of understanding. Qualifications: GCSE Maths and English (or equivalent). Cert CII (desirable for this role). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
May 01, 2024
Full time
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. Howden, Corporate & Commercial are on the hunt for a Claims Handler to support their team to assist Claims Executives to provide clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatory obligations and upholding a professional image. This role will see you taking a "hands on" approach to managing a portfolio of claims on an end-to-end basis. Please note this is a full-time, permanent opportunity. You will be based in our Bristol office and ideally be onsite for 2 days per week on average. Overview: Dealing with phone calls and post advising of claims. First Notice of Loss (FNOL) registration. FNOL management - ensuring all new claims are monitored and handled within our own service level agreement, including insurer's bespoke arrangements. Diary and report maintenance. Matching of all post/diary entries. Ensuring that the Claims Manager is fully aware of all issues or complaints. Ensuring that full compliance of our standards is maintained at all times. Adhere to Howden service standards and procedures, accepted good market practice, and the CII Code of Ethics, to ensure the best interest of the client at all times. Ensure compliance with the General Data Protection Regulations. Ensure all records and communications with clients are accurately recorded and filed in the correct manner. Knowledge: Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR. Must have a minimum of 2 years claims experience, ideally in motor, property, or liability. You must have previously worked for a brokerage to be successful for this role. Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain the required CPD points. Skills: Good level of technical insurance skills, to be assessed by regular in-house testing. Accuracy and attention to detail. Ability to process work quickly and efficiently. Ability to prioritise work and meet deadlines. Excellent client service skills. Good negotiation and broking skills. Excellent oral and written communication skills. Ability to identify and respond appropriately to an individual client's level of understanding. Qualifications: GCSE Maths and English (or equivalent). Cert CII (desirable for this role). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Key Responsibilities Claims Handling: Adhere to all relevant policies, Standard Operating processes, regulatory and business service level agreements. Input, assess & manage a portfolio of claims, storing the relevant documents and evidence on the corresponding systems for audit purposes. Delivering exceptional service to all customers, primarily by telephone and also via email & post. Undertaking detailed fact finds, paying great attention to detail, thereby highlighting any barriers which may prevent the claim from progressing. Making every effort to pursue tenants and guarantors for unpaid rents where possible in a professional and empathetic manner. Accurately manage & calculate financial payment requisitions as part of the claim ensuring payments are made to the policy holder efficiently with relevant tracking & recording in place. Manage customer relationships effectively to ensure the claim progresses efficiently and maintain an accurate claim ledger. Escalate where appropriate any fraud indicators highlighted from fraud measures in place. Carry out any other tasks that may be required of you from your line manager. Legal Activities: Serve legal notices to the tenant tailored to their circumstances and in line with current legislation to regain possession of the property as efficiently as possible whilst managing and escalating any associated risks. Collaborate with Ligation Team and In House Solicitors to ensure that the legal service provided is robust, low risk and efficient. Person specification Essential: 3 GCSEs at grade C or above, including English and Maths Administrative and customer service experience Excellent computer skills with good working knowledge of all standard Microsoft programme Communicating clearly and professionally - using correct grammar both verbal and written Ability to demonstrate empathy - understanding of challenges which our customers face when reviewing cases. Collaborative Working - Works Co-Operatively as One Team Able to work in a fast paced environment with the ability to manage workload and handle multiple cases at the same time, meeting all deadlines Adapts & responds to change with a positive attitude Acts with integrity, showing respect and fairness. Leading & Developing- Drives Own Development Analysing & Initiating- Makes Effective Decisions Taking Ownership- Accepts Responsibility Creating & Innovating- Seeks Improvement Desirable: CII FIT/CERT CILEx Level 3 certification in Law and Practice Claims Handling experience in a Legal/Insurance centred environment A minimum of 12 months in a FCA or SRA regulated environment Legal knowledge within the private rental sector Further information: As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to 'give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day. We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career developmentBeing a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charityPIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-
May 01, 2024
Full time
Key Responsibilities Claims Handling: Adhere to all relevant policies, Standard Operating processes, regulatory and business service level agreements. Input, assess & manage a portfolio of claims, storing the relevant documents and evidence on the corresponding systems for audit purposes. Delivering exceptional service to all customers, primarily by telephone and also via email & post. Undertaking detailed fact finds, paying great attention to detail, thereby highlighting any barriers which may prevent the claim from progressing. Making every effort to pursue tenants and guarantors for unpaid rents where possible in a professional and empathetic manner. Accurately manage & calculate financial payment requisitions as part of the claim ensuring payments are made to the policy holder efficiently with relevant tracking & recording in place. Manage customer relationships effectively to ensure the claim progresses efficiently and maintain an accurate claim ledger. Escalate where appropriate any fraud indicators highlighted from fraud measures in place. Carry out any other tasks that may be required of you from your line manager. Legal Activities: Serve legal notices to the tenant tailored to their circumstances and in line with current legislation to regain possession of the property as efficiently as possible whilst managing and escalating any associated risks. Collaborate with Ligation Team and In House Solicitors to ensure that the legal service provided is robust, low risk and efficient. Person specification Essential: 3 GCSEs at grade C or above, including English and Maths Administrative and customer service experience Excellent computer skills with good working knowledge of all standard Microsoft programme Communicating clearly and professionally - using correct grammar both verbal and written Ability to demonstrate empathy - understanding of challenges which our customers face when reviewing cases. Collaborative Working - Works Co-Operatively as One Team Able to work in a fast paced environment with the ability to manage workload and handle multiple cases at the same time, meeting all deadlines Adapts & responds to change with a positive attitude Acts with integrity, showing respect and fairness. Leading & Developing- Drives Own Development Analysing & Initiating- Makes Effective Decisions Taking Ownership- Accepts Responsibility Creating & Innovating- Seeks Improvement Desirable: CII FIT/CERT CILEx Level 3 certification in Law and Practice Claims Handling experience in a Legal/Insurance centred environment A minimum of 12 months in a FCA or SRA regulated environment Legal knowledge within the private rental sector Further information: As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to 'give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day. We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career developmentBeing a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charityPIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-
Working Hours: Monday - Friday 9:00 - 17:30 Salary: £26500 Location: Bexhill Hybrid Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you. Job Details Managing a workload of hire/repair claims from notification through to settlement, including the provision of services and challenging the need for a vehicle where required Making correct and timely liability and indemnity decisions Minimising the financial exposure to incoming credit hire and repair claims through investigation and negotiation skills Protecting the company against credit hire claims by gathering evidence, utilising case law and other resources to achieve the best possible outcome in line with business strategy Servicing inbound calls from third parties, customers, garages, representative and other suppliers Meeting monthly targets and responsible for ensuring hire spend across the claims department is reduced Ownership of any complaints with a focus on providing a resolution on day one Skills we would love you to have Previous Credit Hire or technical experience essential Outstanding communication skills and attention to detail Strong customer focus Good commercial awareness Drive for self-development Strong decision making skills What we offer Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. Reward Salary - Attractive salary based on experience (pay reviews also completed each year) Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home. Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance. Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support. There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. JBRP1_UKTJ
Apr 30, 2024
Full time
Working Hours: Monday - Friday 9:00 - 17:30 Salary: £26500 Location: Bexhill Hybrid Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you. Job Details Managing a workload of hire/repair claims from notification through to settlement, including the provision of services and challenging the need for a vehicle where required Making correct and timely liability and indemnity decisions Minimising the financial exposure to incoming credit hire and repair claims through investigation and negotiation skills Protecting the company against credit hire claims by gathering evidence, utilising case law and other resources to achieve the best possible outcome in line with business strategy Servicing inbound calls from third parties, customers, garages, representative and other suppliers Meeting monthly targets and responsible for ensuring hire spend across the claims department is reduced Ownership of any complaints with a focus on providing a resolution on day one Skills we would love you to have Previous Credit Hire or technical experience essential Outstanding communication skills and attention to detail Strong customer focus Good commercial awareness Drive for self-development Strong decision making skills What we offer Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. Reward Salary - Attractive salary based on experience (pay reviews also completed each year) Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home. Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance. Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support. There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. JBRP1_UKTJ
Title: Commercial Account Handler - Complex CommercialLocation: Poole/NewburySalary: Negotiable plus benefits Overview: Alan & Thomas Insurance Brokers (part of Brown & Brown Europe) are an established Insurance Broker that consistently aim to deliver outstanding service to clients and an enjoyable working environment for our staff. Your position as Commercial Account Handler (Broking Support) is an important role in providing technical, customer relationship and administrative support to a nominated Account Executive (AE) and the wider Alan & Thomas Team. In this role you will be responsible for handling commercial & corporate sized risks for prestigious clients across a range of industries and their cross class commercial insurance needs. You will deal with existing business and new business broking opportunities whilst also having the opportunity to visit clients. The position will require servicing of client accounts within the renewals lifecycle process, including renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments and preparing client reports and other documentation. Recent experience of working as an Account Handler is required and you will need to be able to demonstrate a good understanding of customer service, negotiation skills, broking and market awareness. This is a good long term opportunity that will suit an experienced Broker/Account Handler with good cross class commercial insurance knowledge and looking for the next step or to take on wider responsibilities. The day to day: Work with Account Executives in achievement of their New Business and Renewal targets through proactive administration and customer support of the AE. Proactively support AE's through management of their prospect pipeline, provide profiling support to AE on prospects through use of telephone, other media and by accessing information within the public domain. Be aware of current New Business appointments and undertake some pre visit fact finding on behalf of the AE. This will include research of Credit Safe, Google, website etc. and produce documentation in agreed format In advance of new business visit obtain quotations for possible up sales (e.g. Excess PL, D&O, Excess PI, Loss Recovery or Additional Services) Make client renewal appointments on behalf of the AE and accompany them on approximately 1 or 2 a month to enhance client relationship Prepare detailed Renewal Review reports on behalf of the AE and obtain current claims experience where needed Obtain quotations for agreed 'up sales' (e.g. Excess PL, D&O, Excess PI, Loss Recovery or Additional Services) and include in review document Broking New Business or Renewals to the market in agreement with AE strategy preparing a comprehensive and high quality business submission document. Deal with incoming enquiries from clients (both allocated and unallocated as required), insurers and other third parties in a professional and timely manner involving the relevant AE if necessary due to technical nature or relationship issue. Maintain an efficient diary system including age debtors lists, accounts queries, chasing documentation and renewal terms Liaise with insurers and other third parties regarding the administration of client's insurance needs. Provide high level administration and customer support to another colleague on occasions, as directed by the Commercial Administration Team leader What's on offer: Competitive salary package & benefits Joint Pension contribution scheme Salary Sacrifice options including dental and healthcare Discounts site for restaurants, cinema, retailers Cycle to work scheme Health & Wellbeing programme Casual dress code in office Performance related bonus Annual leave that rises with length of service Your Experience: Requirement of at least 2+ years commercial insurance experience either broking or underwriting Ability to handle new business enquiries, renewals and midterm adjustments of various insurance policies Excellent understanding of Commercial Insurance products and insurance options Acturis insurance broking software knowledge is an advantage Commitment to progress towards Cert CII Possession of a full driving licence
Apr 30, 2024
Full time
Title: Commercial Account Handler - Complex CommercialLocation: Poole/NewburySalary: Negotiable plus benefits Overview: Alan & Thomas Insurance Brokers (part of Brown & Brown Europe) are an established Insurance Broker that consistently aim to deliver outstanding service to clients and an enjoyable working environment for our staff. Your position as Commercial Account Handler (Broking Support) is an important role in providing technical, customer relationship and administrative support to a nominated Account Executive (AE) and the wider Alan & Thomas Team. In this role you will be responsible for handling commercial & corporate sized risks for prestigious clients across a range of industries and their cross class commercial insurance needs. You will deal with existing business and new business broking opportunities whilst also having the opportunity to visit clients. The position will require servicing of client accounts within the renewals lifecycle process, including renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments and preparing client reports and other documentation. Recent experience of working as an Account Handler is required and you will need to be able to demonstrate a good understanding of customer service, negotiation skills, broking and market awareness. This is a good long term opportunity that will suit an experienced Broker/Account Handler with good cross class commercial insurance knowledge and looking for the next step or to take on wider responsibilities. The day to day: Work with Account Executives in achievement of their New Business and Renewal targets through proactive administration and customer support of the AE. Proactively support AE's through management of their prospect pipeline, provide profiling support to AE on prospects through use of telephone, other media and by accessing information within the public domain. Be aware of current New Business appointments and undertake some pre visit fact finding on behalf of the AE. This will include research of Credit Safe, Google, website etc. and produce documentation in agreed format In advance of new business visit obtain quotations for possible up sales (e.g. Excess PL, D&O, Excess PI, Loss Recovery or Additional Services) Make client renewal appointments on behalf of the AE and accompany them on approximately 1 or 2 a month to enhance client relationship Prepare detailed Renewal Review reports on behalf of the AE and obtain current claims experience where needed Obtain quotations for agreed 'up sales' (e.g. Excess PL, D&O, Excess PI, Loss Recovery or Additional Services) and include in review document Broking New Business or Renewals to the market in agreement with AE strategy preparing a comprehensive and high quality business submission document. Deal with incoming enquiries from clients (both allocated and unallocated as required), insurers and other third parties in a professional and timely manner involving the relevant AE if necessary due to technical nature or relationship issue. Maintain an efficient diary system including age debtors lists, accounts queries, chasing documentation and renewal terms Liaise with insurers and other third parties regarding the administration of client's insurance needs. Provide high level administration and customer support to another colleague on occasions, as directed by the Commercial Administration Team leader What's on offer: Competitive salary package & benefits Joint Pension contribution scheme Salary Sacrifice options including dental and healthcare Discounts site for restaurants, cinema, retailers Cycle to work scheme Health & Wellbeing programme Casual dress code in office Performance related bonus Annual leave that rises with length of service Your Experience: Requirement of at least 2+ years commercial insurance experience either broking or underwriting Ability to handle new business enquiries, renewals and midterm adjustments of various insurance policies Excellent understanding of Commercial Insurance products and insurance options Acturis insurance broking software knowledge is an advantage Commitment to progress towards Cert CII Possession of a full driving licence