About us At DLG Legal Services our mission is to make Law easier and more accessible for everyone. As part of the Direct Line Group we are the preferred supplier for legal services across a diverse group of brands, including Direct Line, Churchill and Privilege. A fantastic opportunity has become available within DLG Legal Services, as an RTA Litigation Claims Handler. The role will be based at our Leeds, Wharf office, on a full time, permanent contract. The Role: Reporting to Dispute Resolution Team leader, you will be handling a mixed caseload of Litigated and non-Litigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion. What you'll be doing: Your responsibility will be ensuring clients are provided a high level of customer service and correct legal advice in accordance with our policies and procedures. You will work to achieve personal and department wide targets whilst adhering to our service level agreements. We will expect you to demonstrate a highly professional manner which reflects the brand's image and customer ethos of DLG LS department and its values. You will support the strategic development of the department and firm by developing high standards and increasing the clients positive experience through continuous improvement initiatives. What We Are Looking For: Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred. Working knowledge of the OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous Able to engage effectively with clients Happy to work towards targets Able to work well under pressure and maintain attention to detail Salary: Up to £30000 per annum (Depending on experience) Hours: 35 hours (Monday - Friday, 9am-5pm) Location: Leeds, The Wharf, LS1 4AZ Hybrid Working: We have a hybrid model with a virtual-first approach which means you would primarily work from home and be in the office two days a week. Ways of Working Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. Read our flexible working approach here . Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!) 22 holiday days (plus public holidays). Plus an option of buying or selling up to 5 holiday days each year! 50% off motor, home and pet insurance Free travel insurance and Green Flag breakdown cover Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way Buy-as-you-earn share scheme Employee discounts and cashback Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
May 18, 2024
Full time
About us At DLG Legal Services our mission is to make Law easier and more accessible for everyone. As part of the Direct Line Group we are the preferred supplier for legal services across a diverse group of brands, including Direct Line, Churchill and Privilege. A fantastic opportunity has become available within DLG Legal Services, as an RTA Litigation Claims Handler. The role will be based at our Leeds, Wharf office, on a full time, permanent contract. The Role: Reporting to Dispute Resolution Team leader, you will be handling a mixed caseload of Litigated and non-Litigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion. What you'll be doing: Your responsibility will be ensuring clients are provided a high level of customer service and correct legal advice in accordance with our policies and procedures. You will work to achieve personal and department wide targets whilst adhering to our service level agreements. We will expect you to demonstrate a highly professional manner which reflects the brand's image and customer ethos of DLG LS department and its values. You will support the strategic development of the department and firm by developing high standards and increasing the clients positive experience through continuous improvement initiatives. What We Are Looking For: Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred. Working knowledge of the OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous Able to engage effectively with clients Happy to work towards targets Able to work well under pressure and maintain attention to detail Salary: Up to £30000 per annum (Depending on experience) Hours: 35 hours (Monday - Friday, 9am-5pm) Location: Leeds, The Wharf, LS1 4AZ Hybrid Working: We have a hybrid model with a virtual-first approach which means you would primarily work from home and be in the office two days a week. Ways of Working Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. Read our flexible working approach here . Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!) 22 holiday days (plus public holidays). Plus an option of buying or selling up to 5 holiday days each year! 50% off motor, home and pet insurance Free travel insurance and Green Flag breakdown cover Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way Buy-as-you-earn share scheme Employee discounts and cashback Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Job Title: Debt Recovery Litigation Assistant Location: Sharston, M22 4HH Salary: 24,750 per annum Job type: Permanent, Full time We see the Litigation Assistant role as a steppingstone towards even greater things - to Litigation Executive where, after sufficient tenure (usually circa 12 months), you may apply for the period of recognised training, subject to the application criteria i.e. demonstrable success and commitment in the role. We are looking for people who - with further investment by us - will make excellent litigation lawyers. We have 80 Trainee Solicitors undertaking a combination of the traditional route to qualifying via LPC or the SQE Degree Apprenticeship. We offer rolling admittance dates throughout the year. The Role We litigate a number of debt recovery claims within the firm. As a Litigation Assistant within our debt team, you will assist our Lawyers in both pre-litigated and post litigated work in relation to breach of contract debt claims. You will also be working closely with the Head of Consumer Claims on non-debt related litigation and other company projects. Job description - the types of tasks within the role You will be supporting a lawyer with their caseloads and helping to manage their client relationships. Client care is an important part of the role, ensuring that clients are happy with the progression of their case. Task management & Case progression including: Drafting letters of claim. Engaging with Defendants by telephone and written communication. Drafting Court documents, including Claim Forms, Particulars of Claim and Interlocutory Applications. Drafting witness statements. Instructing Counsel and liaising with clerks. Keeping the case management file fully up to date Being proactive - chasing third parties by telephone, email and post. Who are we looking for? We are looking for people who have strong legal academic achievement (LLB, LLM, LPC, GDL, SQE). Candidates who have passed their LPC or equivalent will be at an advantage. Usually this will be in tandem with relevant work experience (Legal advice clinic, mini pupillage, vacation schemes etc.), to show a desire for litigation as well as strong commercial acumen. Experience of litigation is desirable but not essential. We are looking for people who show professionalism, maturity and aptitude for client handling and ability to deal with pressure. You will be expected to take responsibility for the tasks in your remit. We are looking for a candidate who have has had experience in dealing with difficult situations and can show skills in objection handling and resilience. We are looking for people with the right attitude, who want to learn and progress. Working Hours: 8:30am-5:30pm Monday-Thursday and 8:30am to 5pm Friday Benefits: We always endeavour to recruit and retain the best staff around. To do so we offer competitive remuneration packages, ongoing training and development opportunities and a wide variety of interesting and challenging work. Additionally, we also offer the following: 3/2 alternative working from home pattern staff after probation 23 days holiday a year, rising to 26 days 3 holiday buy backs per year after 1 year of service Extra day's holiday for your birthday after 2 years' service. Private medical insurance available after 2 years' service Attending Lawyer meetings and training sessions (every other month) 3 appraisals per annum to discuss career and progress towards a training contract Death in Service - 2 x salary Active social committee with generous departmental and firm-wide social budget. Active training culture and various groups and events such as Diversity & Inclusion. Netball / Football team, 10km Manchester team and more. Enhanced Maternity Leave payment if you have over 1 year tenure Other benefits including Employee Assistance Programme, free fruit & annual flu jab Recruitment Process: Interviews will be conducted by MS Teams, which will include a short presentation and some technical questions. You will be provided full information and support at every step. Please send a CV and covering letter by clicking APPLY. We rate skill and ability above all else and our recruitment policy encourages applications from all. By applying for this vacancy, you are giving us consent for to process your data in line with our Privacy Policy, full details of which can be found on our company website. Candidates with the relevant experience or job titles of; Junior Paralegal, Trainee Solicitor, Legal Assistant, Litigation Assistant, Legal Executive, Legal Support Assistant, Paralegal, Legal Executive, Legal Handler, Legal Secretary, Legal Aid will also be considered for this role.
May 18, 2024
Full time
Job Title: Debt Recovery Litigation Assistant Location: Sharston, M22 4HH Salary: 24,750 per annum Job type: Permanent, Full time We see the Litigation Assistant role as a steppingstone towards even greater things - to Litigation Executive where, after sufficient tenure (usually circa 12 months), you may apply for the period of recognised training, subject to the application criteria i.e. demonstrable success and commitment in the role. We are looking for people who - with further investment by us - will make excellent litigation lawyers. We have 80 Trainee Solicitors undertaking a combination of the traditional route to qualifying via LPC or the SQE Degree Apprenticeship. We offer rolling admittance dates throughout the year. The Role We litigate a number of debt recovery claims within the firm. As a Litigation Assistant within our debt team, you will assist our Lawyers in both pre-litigated and post litigated work in relation to breach of contract debt claims. You will also be working closely with the Head of Consumer Claims on non-debt related litigation and other company projects. Job description - the types of tasks within the role You will be supporting a lawyer with their caseloads and helping to manage their client relationships. Client care is an important part of the role, ensuring that clients are happy with the progression of their case. Task management & Case progression including: Drafting letters of claim. Engaging with Defendants by telephone and written communication. Drafting Court documents, including Claim Forms, Particulars of Claim and Interlocutory Applications. Drafting witness statements. Instructing Counsel and liaising with clerks. Keeping the case management file fully up to date Being proactive - chasing third parties by telephone, email and post. Who are we looking for? We are looking for people who have strong legal academic achievement (LLB, LLM, LPC, GDL, SQE). Candidates who have passed their LPC or equivalent will be at an advantage. Usually this will be in tandem with relevant work experience (Legal advice clinic, mini pupillage, vacation schemes etc.), to show a desire for litigation as well as strong commercial acumen. Experience of litigation is desirable but not essential. We are looking for people who show professionalism, maturity and aptitude for client handling and ability to deal with pressure. You will be expected to take responsibility for the tasks in your remit. We are looking for a candidate who have has had experience in dealing with difficult situations and can show skills in objection handling and resilience. We are looking for people with the right attitude, who want to learn and progress. Working Hours: 8:30am-5:30pm Monday-Thursday and 8:30am to 5pm Friday Benefits: We always endeavour to recruit and retain the best staff around. To do so we offer competitive remuneration packages, ongoing training and development opportunities and a wide variety of interesting and challenging work. Additionally, we also offer the following: 3/2 alternative working from home pattern staff after probation 23 days holiday a year, rising to 26 days 3 holiday buy backs per year after 1 year of service Extra day's holiday for your birthday after 2 years' service. Private medical insurance available after 2 years' service Attending Lawyer meetings and training sessions (every other month) 3 appraisals per annum to discuss career and progress towards a training contract Death in Service - 2 x salary Active social committee with generous departmental and firm-wide social budget. Active training culture and various groups and events such as Diversity & Inclusion. Netball / Football team, 10km Manchester team and more. Enhanced Maternity Leave payment if you have over 1 year tenure Other benefits including Employee Assistance Programme, free fruit & annual flu jab Recruitment Process: Interviews will be conducted by MS Teams, which will include a short presentation and some technical questions. You will be provided full information and support at every step. Please send a CV and covering letter by clicking APPLY. We rate skill and ability above all else and our recruitment policy encourages applications from all. By applying for this vacancy, you are giving us consent for to process your data in line with our Privacy Policy, full details of which can be found on our company website. Candidates with the relevant experience or job titles of; Junior Paralegal, Trainee Solicitor, Legal Assistant, Litigation Assistant, Legal Executive, Legal Support Assistant, Paralegal, Legal Executive, Legal Handler, Legal Secretary, Legal Aid will also be considered for this role.
About us At DLG Legal Services our mission is to make Law easier and more accessible for everyone. As part of the Direct Line Group we are the preferred supplier for legal services across a diverse group of brands, including Direct Line, Churchill and Privilege. A fantastic opportunity has become available within DLG Legal Services, as an RTA Litigation Claims Handler. The role will be based at our Leeds, Wharf office, on a full time, permanent contract. The Role: Reporting to Dispute Resolution Team leader, you will be handling a mixed caseload of Litigated and non-Litigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion. What you'll be doing: Your responsibility will be ensuring clients are provided a high level of customer service and correct legal advice in accordance with our policies and procedures. You will work to achieve personal and department wide targets whilst adhering to our service level agreements. We will expect you to demonstrate a highly professional manner which reflects the brand's image and customer ethos of DLG LS department and its values. You will support the strategic development of the department and firm by developing high standards and increasing the clients positive experience through continuous improvement initiatives. What We Are Looking For: Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred. Working knowledge of the OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous Able to engage effectively with clients Happy to work towards targets Able to work well under pressure and maintain attention to detail Salary: Up to £30000 per annum (Depending on experience) Hours: 35 hours (Monday - Friday, 9am-5pm) Location: Leeds, The Wharf, LS1 4AZ Hybrid Working: We have a hybrid model with a virtual-first approach which means you would primarily work from home and be in the office two days a week. Ways of Working Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. Read our flexible working approach here . Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!) 22 holiday days (plus public holidays). Plus an option of buying or selling up to 5 holiday days each year! 50% off motor, home and pet insurance Free travel insurance and Green Flag breakdown cover Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way Buy-as-you-earn share scheme Employee discounts and cashback Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
May 18, 2024
Full time
About us At DLG Legal Services our mission is to make Law easier and more accessible for everyone. As part of the Direct Line Group we are the preferred supplier for legal services across a diverse group of brands, including Direct Line, Churchill and Privilege. A fantastic opportunity has become available within DLG Legal Services, as an RTA Litigation Claims Handler. The role will be based at our Leeds, Wharf office, on a full time, permanent contract. The Role: Reporting to Dispute Resolution Team leader, you will be handling a mixed caseload of Litigated and non-Litigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion. What you'll be doing: Your responsibility will be ensuring clients are provided a high level of customer service and correct legal advice in accordance with our policies and procedures. You will work to achieve personal and department wide targets whilst adhering to our service level agreements. We will expect you to demonstrate a highly professional manner which reflects the brand's image and customer ethos of DLG LS department and its values. You will support the strategic development of the department and firm by developing high standards and increasing the clients positive experience through continuous improvement initiatives. What We Are Looking For: Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred. Working knowledge of the OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous Able to engage effectively with clients Happy to work towards targets Able to work well under pressure and maintain attention to detail Salary: Up to £30000 per annum (Depending on experience) Hours: 35 hours (Monday - Friday, 9am-5pm) Location: Leeds, The Wharf, LS1 4AZ Hybrid Working: We have a hybrid model with a virtual-first approach which means you would primarily work from home and be in the office two days a week. Ways of Working Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. Read our flexible working approach here . Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!) 22 holiday days (plus public holidays). Plus an option of buying or selling up to 5 holiday days each year! 50% off motor, home and pet insurance Free travel insurance and Green Flag breakdown cover Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way Buy-as-you-earn share scheme Employee discounts and cashback Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Job Title: Debt Recovery Litigation Assistant Location: Sharston, M22 4HH Salary: £24,750 per annum Job type: Permanent, Full time We see the Litigation Assistant role as a steppingstone towards even greater things - to Litigation Executive where, after sufficient tenure (usually circa 12 months), you may apply for the period of recognised training, subject to the application criteria i.e. demonstrable success and commitment in the role. We are looking for people who - with further investment by us - will make excellent litigation lawyers. We have 80 Trainee Solicitors undertaking a combination of the traditional route to qualifying via LPC or the SQE Degree Apprenticeship. We offer rolling admittance dates throughout the year. The Role We litigate a number of debt recovery claims within the firm. As a Litigation Assistant within our debt team, you will assist our Lawyers in both pre-litigated and post litigated work in relation to breach of contract debt claims. You will also be working closely with the Head of Consumer Claims on non-debt related litigation and other company projects. Job description - the types of tasks within the role You will be supporting a lawyer with their caseloads and helping to manage their client relationships. Client care is an important part of the role, ensuring that clients are happy with the progression of their case. Task management & Case progression including: Drafting letters of claim. Engaging with Defendants by telephone and written communication. Drafting Court documents, including Claim Forms, Particulars of Claim and Interlocutory Applications. Drafting witness statements. Instructing Counsel and liaising with clerks. Keeping the case management file fully up to date Being proactive - chasing third parties by telephone, email and post. Who are we looking for? We are looking for people who have strong legal academic achievement (LLB, LLM, LPC, GDL, SQE). Candidates who have passed their LPC or equivalent will be at an advantage. Usually this will be in tandem with relevant work experience (Legal advice clinic, mini pupillage, vacation schemes etc.), to show a desire for litigation as well as strong commercial acumen. Experience of litigation is desirable but not essential. We are looking for people who show professionalism, maturity and aptitude for client handling and ability to deal with pressure. You will be expected to take responsibility for the tasks in your remit. We are looking for a candidate who have has had experience in dealing with difficult situations and can show skills in objection handling and resilience. We are looking for people with the right attitude, who want to learn and progress. Working Hours: 8:30am-5:30pm Monday-Thursday and 8:30am to 5pm Friday Benefits: We always endeavour to recruit and retain the best staff around. To do so we offer competitive remuneration packages, ongoing training and development opportunities and a wide variety of interesting and challenging work. Additionally, we also offer the following: 3/2 alternative working from home pattern staff after probation 23 days holiday a year, rising to 26 days 3 holiday buy backs per year after 1 year of service Extra day's holiday for your birthday after 2 years' service. Private medical insurance available after 2 years' service Attending Lawyer meetings and training sessions (every other month) 3 appraisals per annum to discuss career and progress towards a training contract Death in Service - 2 x salary Active social committee with generous departmental and firm-wide social budget. Active training culture and various groups and events such as Diversity & Inclusion. Netball / Football team, 10km Manchester team and more. Enhanced Maternity Leave payment if you have over 1 year tenure Other benefits including Employee Assistance Programme, free fruit & annual flu jab Recruitment Process: Interviews will be conducted by MS Teams, which will include a short presentation and some technical questions. You will be provided full information and support at every step. Please send a CV and covering letter by clicking APPLY. We rate skill and ability above all else and our recruitment policy encourages applications from all. By applying for this vacancy, you are giving us consent for to process your data in line with our Privacy Policy, full details of which can be found on our company website. Candidates with the relevant experience or job titles of; Junior Paralegal, Trainee Solicitor, Legal Assistant, Litigation Assistant, Legal Executive, Legal Support Assistant, Paralegal, Legal Executive, Legal Handler, Legal Secretary, Legal Aid will also be considered for this role.
May 17, 2024
Full time
Job Title: Debt Recovery Litigation Assistant Location: Sharston, M22 4HH Salary: £24,750 per annum Job type: Permanent, Full time We see the Litigation Assistant role as a steppingstone towards even greater things - to Litigation Executive where, after sufficient tenure (usually circa 12 months), you may apply for the period of recognised training, subject to the application criteria i.e. demonstrable success and commitment in the role. We are looking for people who - with further investment by us - will make excellent litigation lawyers. We have 80 Trainee Solicitors undertaking a combination of the traditional route to qualifying via LPC or the SQE Degree Apprenticeship. We offer rolling admittance dates throughout the year. The Role We litigate a number of debt recovery claims within the firm. As a Litigation Assistant within our debt team, you will assist our Lawyers in both pre-litigated and post litigated work in relation to breach of contract debt claims. You will also be working closely with the Head of Consumer Claims on non-debt related litigation and other company projects. Job description - the types of tasks within the role You will be supporting a lawyer with their caseloads and helping to manage their client relationships. Client care is an important part of the role, ensuring that clients are happy with the progression of their case. Task management & Case progression including: Drafting letters of claim. Engaging with Defendants by telephone and written communication. Drafting Court documents, including Claim Forms, Particulars of Claim and Interlocutory Applications. Drafting witness statements. Instructing Counsel and liaising with clerks. Keeping the case management file fully up to date Being proactive - chasing third parties by telephone, email and post. Who are we looking for? We are looking for people who have strong legal academic achievement (LLB, LLM, LPC, GDL, SQE). Candidates who have passed their LPC or equivalent will be at an advantage. Usually this will be in tandem with relevant work experience (Legal advice clinic, mini pupillage, vacation schemes etc.), to show a desire for litigation as well as strong commercial acumen. Experience of litigation is desirable but not essential. We are looking for people who show professionalism, maturity and aptitude for client handling and ability to deal with pressure. You will be expected to take responsibility for the tasks in your remit. We are looking for a candidate who have has had experience in dealing with difficult situations and can show skills in objection handling and resilience. We are looking for people with the right attitude, who want to learn and progress. Working Hours: 8:30am-5:30pm Monday-Thursday and 8:30am to 5pm Friday Benefits: We always endeavour to recruit and retain the best staff around. To do so we offer competitive remuneration packages, ongoing training and development opportunities and a wide variety of interesting and challenging work. Additionally, we also offer the following: 3/2 alternative working from home pattern staff after probation 23 days holiday a year, rising to 26 days 3 holiday buy backs per year after 1 year of service Extra day's holiday for your birthday after 2 years' service. Private medical insurance available after 2 years' service Attending Lawyer meetings and training sessions (every other month) 3 appraisals per annum to discuss career and progress towards a training contract Death in Service - 2 x salary Active social committee with generous departmental and firm-wide social budget. Active training culture and various groups and events such as Diversity & Inclusion. Netball / Football team, 10km Manchester team and more. Enhanced Maternity Leave payment if you have over 1 year tenure Other benefits including Employee Assistance Programme, free fruit & annual flu jab Recruitment Process: Interviews will be conducted by MS Teams, which will include a short presentation and some technical questions. You will be provided full information and support at every step. Please send a CV and covering letter by clicking APPLY. We rate skill and ability above all else and our recruitment policy encourages applications from all. By applying for this vacancy, you are giving us consent for to process your data in line with our Privacy Policy, full details of which can be found on our company website. Candidates with the relevant experience or job titles of; Junior Paralegal, Trainee Solicitor, Legal Assistant, Litigation Assistant, Legal Executive, Legal Support Assistant, Paralegal, Legal Executive, Legal Handler, Legal Secretary, Legal Aid will also be considered for this role.
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility? We are currently looking for a new Commercial Property Claims Handler to join the team in Manchester and will consider candidates with experience within either commercial or domestic property claims. Role Summary and Purpose Manage a portfolio of first party property claims. Working in conjunction with Underwriters. Liaise with brokers, stakeholders and insureds as required. Key Tasks and Responsibilities Efficiently handle all claims which are part of the job holder's file allocation in accordance with group SLA's Adjust, assess and manage assigned claims within own defined authority. Ensuring coverage is accurately reviewed and that reserving is correctly set and maintained. Setting of file strategies and negotiating settlement in accordance with policy terms. Deliver effective and proactive communications when negotiating, focusing on claims resolution to optimise settlement times Deliver a customer centric claims proposition that will enhance the Arch reputation / brand. Role Requirements & Skills Skills / Competencies Working knowledge of appropriate product lines Working knowledge of UK claims and market practices Ability to correctly interpret policy cover. Ability to apply a high level of self-management. Enthusiasm and passion for strong customer service Strong analytical, verbal and written skills Qualifications CII qualifications desirable Experience Property claims experience
May 17, 2024
Full time
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility? We are currently looking for a new Commercial Property Claims Handler to join the team in Manchester and will consider candidates with experience within either commercial or domestic property claims. Role Summary and Purpose Manage a portfolio of first party property claims. Working in conjunction with Underwriters. Liaise with brokers, stakeholders and insureds as required. Key Tasks and Responsibilities Efficiently handle all claims which are part of the job holder's file allocation in accordance with group SLA's Adjust, assess and manage assigned claims within own defined authority. Ensuring coverage is accurately reviewed and that reserving is correctly set and maintained. Setting of file strategies and negotiating settlement in accordance with policy terms. Deliver effective and proactive communications when negotiating, focusing on claims resolution to optimise settlement times Deliver a customer centric claims proposition that will enhance the Arch reputation / brand. Role Requirements & Skills Skills / Competencies Working knowledge of appropriate product lines Working knowledge of UK claims and market practices Ability to correctly interpret policy cover. Ability to apply a high level of self-management. Enthusiasm and passion for strong customer service Strong analytical, verbal and written skills Qualifications CII qualifications desirable Experience Property claims experience
Role : Personal Injury Paralegal/Case Handler Location : Edinburgh Salary : 27,000- 30,000 Pertemps are looking for a Personal Injury Paralegal or Case handler to work with our Edinburgh based client, an expert litigation law firm. Responsibilities : Handle a caseload of personal injury matters from inception to resolution Handling mainly RTA pre-litigation claims Review medical reports and value injury claims Prepare legal documents, correspondence, and pleadings accurately and efficiently. Investigate causation of claims Negotiate settlement or identify claims for litigation Maintain regular communication with clients About You : Previous experience as a paralegal, with a focus on personal injury/RTAs. Knowledge of Scottish legal procedures and regulations Strong organizational skills and attention to detail. Excellent communication and interpersonal abilities. Ability to work independently and collaboratively within a team. Proficient in legal research and document preparation. Benefits : Competitive salary commensurate with experience. Professional development opportunities. Collaborative and supportive work environment.
May 17, 2024
Full time
Role : Personal Injury Paralegal/Case Handler Location : Edinburgh Salary : 27,000- 30,000 Pertemps are looking for a Personal Injury Paralegal or Case handler to work with our Edinburgh based client, an expert litigation law firm. Responsibilities : Handle a caseload of personal injury matters from inception to resolution Handling mainly RTA pre-litigation claims Review medical reports and value injury claims Prepare legal documents, correspondence, and pleadings accurately and efficiently. Investigate causation of claims Negotiate settlement or identify claims for litigation Maintain regular communication with clients About You : Previous experience as a paralegal, with a focus on personal injury/RTAs. Knowledge of Scottish legal procedures and regulations Strong organizational skills and attention to detail. Excellent communication and interpersonal abilities. Ability to work independently and collaboratively within a team. Proficient in legal research and document preparation. Benefits : Competitive salary commensurate with experience. Professional development opportunities. Collaborative and supportive work environment.
Have you had experience working in the insurance industry? Are you looking to move into a Commercial Insurance role? Our client is a highly reputable Insurance Broker with several offices and a continued appetite for growth. They have a progressive and supportive approach and pride themselves on going above and beyond for their clients and employees. We have an exciting opportunity for an Insurance Administrator to join the team in the Redruth area. This is a full time permanent role with competitive salary of up to 28,000 per annum (depending on experience) and benefits on offer. The successful candidate will be responsible for carrying out all administration for new and existing clients. Duties will involve data entry of insurance details, claims handling administration and updating client records accurately and efficiently. You will be working with a team of Account Handlers and supporting them day to day. The successful candidate must have; Experience in working within insurance (1-2 years minimum) Personal lines or commercial insurance experience Excellent administration skills High attention to detail Passion for professionalism Knowledge of Excel and other Microsoft packages In return you can expect a very competitive remuneration package, full investment in your professional development and future career opportunities. Elite Staffing Solutions are acting as an Employment Agency on this vacancy.
May 17, 2024
Full time
Have you had experience working in the insurance industry? Are you looking to move into a Commercial Insurance role? Our client is a highly reputable Insurance Broker with several offices and a continued appetite for growth. They have a progressive and supportive approach and pride themselves on going above and beyond for their clients and employees. We have an exciting opportunity for an Insurance Administrator to join the team in the Redruth area. This is a full time permanent role with competitive salary of up to 28,000 per annum (depending on experience) and benefits on offer. The successful candidate will be responsible for carrying out all administration for new and existing clients. Duties will involve data entry of insurance details, claims handling administration and updating client records accurately and efficiently. You will be working with a team of Account Handlers and supporting them day to day. The successful candidate must have; Experience in working within insurance (1-2 years minimum) Personal lines or commercial insurance experience Excellent administration skills High attention to detail Passion for professionalism Knowledge of Excel and other Microsoft packages In return you can expect a very competitive remuneration package, full investment in your professional development and future career opportunities. Elite Staffing Solutions are acting as an Employment Agency on this vacancy.
Our highly respected and expanding client, one of the UKs leading Personal Injury claims specialist, is looking for a New Claims Handler to join their busy team based in Bolton at an exciting time for the business. This is a largely administrative role with very streamlined processes that requires no previous legal experience or qualification, full training will of course be given. Graduate applications will be considered by the client. Candidates will demonstrate a positive "can-do" attitude, be confident, motivated to succeed and make the most of this excellent opportunity with the opportunity to progress within the firm over time. Responsibilities to include: Opening up of new claims Contacting clients Document generation Paper file creation Contact with any relevant parties ie police, councils Deal with related claims eg Engineer reports/instruction Review and follow up of reports Verifying of information with clients Diarising of all tasks Accurate record keeping Answering of phone and emails Covering for colleagues on a rota ID Checks Confident communication with colleagues and clients via phone and face to face General administration as required This is an office based full time role, 9am - 5.30pm Monday to Friday. Some overtime is likely to be required. There is free parking on site and full training will of course be given where required. This role offers a competitive salary and great benefits.
May 17, 2024
Full time
Our highly respected and expanding client, one of the UKs leading Personal Injury claims specialist, is looking for a New Claims Handler to join their busy team based in Bolton at an exciting time for the business. This is a largely administrative role with very streamlined processes that requires no previous legal experience or qualification, full training will of course be given. Graduate applications will be considered by the client. Candidates will demonstrate a positive "can-do" attitude, be confident, motivated to succeed and make the most of this excellent opportunity with the opportunity to progress within the firm over time. Responsibilities to include: Opening up of new claims Contacting clients Document generation Paper file creation Contact with any relevant parties ie police, councils Deal with related claims eg Engineer reports/instruction Review and follow up of reports Verifying of information with clients Diarising of all tasks Accurate record keeping Answering of phone and emails Covering for colleagues on a rota ID Checks Confident communication with colleagues and clients via phone and face to face General administration as required This is an office based full time role, 9am - 5.30pm Monday to Friday. Some overtime is likely to be required. There is free parking on site and full training will of course be given where required. This role offers a competitive salary and great benefits.
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. We are proud to extend our Early Careers Programme in 2024. As an Early Careers Associate, you'll participate in a five-week residential course to develop your insurance knowledge, giving you the foundation to launch your insurance career in broking, claims or underwriting. Our three-year immersive development programme includes: Tailored coaching and support from your manager and mentor. Multiple learning opportunities through online, hands-on, and group projects. Deep dive opportunity to learn legislative and financial compliance requirements. Practical experience to master system needs. How to support our clients with appropriate solutions, structure, price, and placement strategies to support their business growth. Collaborative, entrepreneurial, and team-based environment. Industry-recognised qualifications. Hybrid working environment (after initial training). The five-week residential course will focus on developing your knowledge of Howden, while the latter stages are designed to expose you to your new role and the insurance industry. In addition to gaining valuable work experience, you'll have the opportunity to partner with clients from all walks of life and help them with issues that matter to them. Please note we offer full time, permanent positions within our programme. You will be based within an office local to your home location and ideally be onsite for 3 days per week on average after initial training. What you will be doing: Supporting our Account Handlers in managing client portfolios with day-to-day enquiries either over the phone or email. The enquiries could be a change to personal details or even assisting with a brand-new policy. A helping hand to gather policy renewal information to enable terms to be obtained and orders placed. Partnering with Account Handlers and Executives to grow existing client portfolios by seeking new, and/or existing opportunities. By learning policy wording and underwriting guidelines, you will be able to support customers with claims enquiries. Keeping information up to date and accurate across our systems. Performing checks to ensure we are compliant to processes. What you need to be successful: Turn detective and have interest in people and their needs. To identify where further support is needed. Asking the right questions and not making assumptions. Have first class communication skills and previous experience in a customer service-related role. Being comfortable speaking on the telephone, ensuring our customer is well informed. Attention to detail, have you captured everything correctly? Be able to work in partnership with your colleagues. We believe our strength is our people and working together sees us at our best. Ability to work on several tasks simultaneously. Being able to juggle different priorities and ensure you are still able to achieve the best outcome. An interest in financial services and looking to take the first step to develop your insurance career. Qualifications: 5 GCSE to include Maths and English at grade C or above (or equivalent). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
May 15, 2024
Full time
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. We are proud to extend our Early Careers Programme in 2024. As an Early Careers Associate, you'll participate in a five-week residential course to develop your insurance knowledge, giving you the foundation to launch your insurance career in broking, claims or underwriting. Our three-year immersive development programme includes: Tailored coaching and support from your manager and mentor. Multiple learning opportunities through online, hands-on, and group projects. Deep dive opportunity to learn legislative and financial compliance requirements. Practical experience to master system needs. How to support our clients with appropriate solutions, structure, price, and placement strategies to support their business growth. Collaborative, entrepreneurial, and team-based environment. Industry-recognised qualifications. Hybrid working environment (after initial training). The five-week residential course will focus on developing your knowledge of Howden, while the latter stages are designed to expose you to your new role and the insurance industry. In addition to gaining valuable work experience, you'll have the opportunity to partner with clients from all walks of life and help them with issues that matter to them. Please note we offer full time, permanent positions within our programme. You will be based within an office local to your home location and ideally be onsite for 3 days per week on average after initial training. What you will be doing: Supporting our Account Handlers in managing client portfolios with day-to-day enquiries either over the phone or email. The enquiries could be a change to personal details or even assisting with a brand-new policy. A helping hand to gather policy renewal information to enable terms to be obtained and orders placed. Partnering with Account Handlers and Executives to grow existing client portfolios by seeking new, and/or existing opportunities. By learning policy wording and underwriting guidelines, you will be able to support customers with claims enquiries. Keeping information up to date and accurate across our systems. Performing checks to ensure we are compliant to processes. What you need to be successful: Turn detective and have interest in people and their needs. To identify where further support is needed. Asking the right questions and not making assumptions. Have first class communication skills and previous experience in a customer service-related role. Being comfortable speaking on the telephone, ensuring our customer is well informed. Attention to detail, have you captured everything correctly? Be able to work in partnership with your colleagues. We believe our strength is our people and working together sees us at our best. Ability to work on several tasks simultaneously. Being able to juggle different priorities and ensure you are still able to achieve the best outcome. An interest in financial services and looking to take the first step to develop your insurance career. Qualifications: 5 GCSE to include Maths and English at grade C or above (or equivalent). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. We are proud to extend our Early Careers Programme in 2024. As an Early Careers Associate, you'll participate in a five-week residential course to develop your insurance knowledge, giving you the foundation to launch your insurance career in broking, claims or underwriting. Our three-year immersive development programme includes: Tailored coaching and support from your manager and mentor. Multiple learning opportunities through online, hands-on, and group projects. Deep dive opportunity to learn legislative and financial compliance requirements. Practical experience to master system needs. How to support our clients with appropriate solutions, structure, price, and placement strategies to support their business growth. Collaborative, entrepreneurial, and team-based environment. Industry-recognised qualifications. Hybrid working environment (after initial training). The five-week residential course will focus on developing your knowledge of Howden, while the latter stages are designed to expose you to your new role and the insurance industry. In addition to gaining valuable work experience, you'll have the opportunity to partner with clients from all walks of life and help them with issues that matter to them. Please note we offer full time, permanent positions within our programme. You will be based within an office local to your home location and ideally be onsite for 3 days per week on average after initial training. What you will be doing: Supporting our Account Handlers in managing client portfolios with day-to-day enquiries either over the phone or email. The enquiries could be a change to personal details or even assisting with a brand-new policy. A helping hand to gather policy renewal information to enable terms to be obtained and orders placed. Partnering with Account Handlers and Executives to grow existing client portfolios by seeking new, and/or existing opportunities. By learning policy wording and underwriting guidelines, you will be able to support customers with claims enquiries. Keeping information up to date and accurate across our systems. Performing checks to ensure we are compliant to processes. What you need to be successful: Turn detective and have interest in people and their needs. To identify where further support is needed. Asking the right questions and not making assumptions. Have first class communication skills and previous experience in a customer service-related role. Being comfortable speaking on the telephone, ensuring our customer is well informed. Attention to detail, have you captured everything correctly? Be able to work in partnership with your colleagues. We believe our strength is our people and working together sees us at our best. Ability to work on several tasks simultaneously. Being able to juggle different priorities and ensure you are still able to achieve the best outcome. An interest in financial services and looking to take the first step to develop your insurance career. Qualifications: 5 GCSE to include Maths and English at grade C or above (or equivalent). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
May 15, 2024
Full time
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. We are proud to extend our Early Careers Programme in 2024. As an Early Careers Associate, you'll participate in a five-week residential course to develop your insurance knowledge, giving you the foundation to launch your insurance career in broking, claims or underwriting. Our three-year immersive development programme includes: Tailored coaching and support from your manager and mentor. Multiple learning opportunities through online, hands-on, and group projects. Deep dive opportunity to learn legislative and financial compliance requirements. Practical experience to master system needs. How to support our clients with appropriate solutions, structure, price, and placement strategies to support their business growth. Collaborative, entrepreneurial, and team-based environment. Industry-recognised qualifications. Hybrid working environment (after initial training). The five-week residential course will focus on developing your knowledge of Howden, while the latter stages are designed to expose you to your new role and the insurance industry. In addition to gaining valuable work experience, you'll have the opportunity to partner with clients from all walks of life and help them with issues that matter to them. Please note we offer full time, permanent positions within our programme. You will be based within an office local to your home location and ideally be onsite for 3 days per week on average after initial training. What you will be doing: Supporting our Account Handlers in managing client portfolios with day-to-day enquiries either over the phone or email. The enquiries could be a change to personal details or even assisting with a brand-new policy. A helping hand to gather policy renewal information to enable terms to be obtained and orders placed. Partnering with Account Handlers and Executives to grow existing client portfolios by seeking new, and/or existing opportunities. By learning policy wording and underwriting guidelines, you will be able to support customers with claims enquiries. Keeping information up to date and accurate across our systems. Performing checks to ensure we are compliant to processes. What you need to be successful: Turn detective and have interest in people and their needs. To identify where further support is needed. Asking the right questions and not making assumptions. Have first class communication skills and previous experience in a customer service-related role. Being comfortable speaking on the telephone, ensuring our customer is well informed. Attention to detail, have you captured everything correctly? Be able to work in partnership with your colleagues. We believe our strength is our people and working together sees us at our best. Ability to work on several tasks simultaneously. Being able to juggle different priorities and ensure you are still able to achieve the best outcome. An interest in financial services and looking to take the first step to develop your insurance career. Qualifications: 5 GCSE to include Maths and English at grade C or above (or equivalent). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. We are proud to extend our Early Careers Programme in 2024. As an Early Careers Associate, you'll participate in a five-week residential course to develop your insurance knowledge, giving you the foundation to launch your insurance career in broking, claims or underwriting. Our three-year immersive development programme includes: Tailored coaching and support from your manager and mentor. Multiple learning opportunities through online, hands-on, and group projects. Deep dive opportunity to learn legislative and financial compliance requirements. Practical experience to master system needs. How to support our clients with appropriate solutions, structure, price, and placement strategies to support their business growth. Collaborative, entrepreneurial, and team-based environment. Industry-recognised qualifications. Hybrid working environment (after initial training). The five-week residential course will focus on developing your knowledge of Howden, while the latter stages are designed to expose you to your new role and the insurance industry. In addition to gaining valuable work experience, you'll have the opportunity to partner with clients from all walks of life and help them with issues that matter to them. Please note we offer full time, permanent positions within our programme. You will be based within an office local to your home location and ideally be onsite for 3 days per week on average after initial training. What you will be doing: Supporting our Account Handlers in managing client portfolios with day-to-day enquiries either over the phone or email. The enquiries could be a change to personal details or even assisting with a brand-new policy. A helping hand to gather policy renewal information to enable terms to be obtained and orders placed. Partnering with Account Handlers and Executives to grow existing client portfolios by seeking new, and/or existing opportunities. By learning policy wording and underwriting guidelines, you will be able to support customers with claims enquiries. Keeping information up to date and accurate across our systems. Performing checks to ensure we are compliant to processes. What you need to be successful: Turn detective and have interest in people and their needs. To identify where further support is needed. Asking the right questions and not making assumptions. Have first class communication skills and previous experience in a customer service-related role. Being comfortable speaking on the telephone, ensuring our customer is well informed. Attention to detail, have you captured everything correctly? Be able to work in partnership with your colleagues. We believe our strength is our people and working together sees us at our best. Ability to work on several tasks simultaneously. Being able to juggle different priorities and ensure you are still able to achieve the best outcome. An interest in financial services and looking to take the first step to develop your insurance career. Qualifications: 5 GCSE to include Maths and English at grade C or above (or equivalent). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
May 15, 2024
Full time
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. We are proud to extend our Early Careers Programme in 2024. As an Early Careers Associate, you'll participate in a five-week residential course to develop your insurance knowledge, giving you the foundation to launch your insurance career in broking, claims or underwriting. Our three-year immersive development programme includes: Tailored coaching and support from your manager and mentor. Multiple learning opportunities through online, hands-on, and group projects. Deep dive opportunity to learn legislative and financial compliance requirements. Practical experience to master system needs. How to support our clients with appropriate solutions, structure, price, and placement strategies to support their business growth. Collaborative, entrepreneurial, and team-based environment. Industry-recognised qualifications. Hybrid working environment (after initial training). The five-week residential course will focus on developing your knowledge of Howden, while the latter stages are designed to expose you to your new role and the insurance industry. In addition to gaining valuable work experience, you'll have the opportunity to partner with clients from all walks of life and help them with issues that matter to them. Please note we offer full time, permanent positions within our programme. You will be based within an office local to your home location and ideally be onsite for 3 days per week on average after initial training. What you will be doing: Supporting our Account Handlers in managing client portfolios with day-to-day enquiries either over the phone or email. The enquiries could be a change to personal details or even assisting with a brand-new policy. A helping hand to gather policy renewal information to enable terms to be obtained and orders placed. Partnering with Account Handlers and Executives to grow existing client portfolios by seeking new, and/or existing opportunities. By learning policy wording and underwriting guidelines, you will be able to support customers with claims enquiries. Keeping information up to date and accurate across our systems. Performing checks to ensure we are compliant to processes. What you need to be successful: Turn detective and have interest in people and their needs. To identify where further support is needed. Asking the right questions and not making assumptions. Have first class communication skills and previous experience in a customer service-related role. Being comfortable speaking on the telephone, ensuring our customer is well informed. Attention to detail, have you captured everything correctly? Be able to work in partnership with your colleagues. We believe our strength is our people and working together sees us at our best. Ability to work on several tasks simultaneously. Being able to juggle different priorities and ensure you are still able to achieve the best outcome. An interest in financial services and looking to take the first step to develop your insurance career. Qualifications: 5 GCSE to include Maths and English at grade C or above (or equivalent). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. We are proud to extend our Early Careers Programme in 2024. As an Early Careers Associate, you'll participate in a five-week residential course to develop your insurance knowledge, giving you the foundation to launch your insurance career in broking, claims or underwriting. Our three-year immersive development programme includes: Tailored coaching and support from your manager and mentor. Multiple learning opportunities through online, hands-on, and group projects. Deep dive opportunity to learn legislative and financial compliance requirements. Practical experience to master system needs. How to support our clients with appropriate solutions, structure, price, and placement strategies to support their business growth. Collaborative, entrepreneurial, and team-based environment. Industry-recognised qualifications. Hybrid working environment (after initial training). The five-week residential course will focus on developing your knowledge of Howden, while the latter stages are designed to expose you to your new role and the insurance industry. In addition to gaining valuable work experience, you'll have the opportunity to partner with clients from all walks of life and help them with issues that matter to them. Please note we offer full time, permanent positions within our programme. You will be based within an office local to your home location and ideally be onsite for 3 days per week on average after initial training. What you will be doing: Supporting our Account Handlers in managing client portfolios with day-to-day enquiries either over the phone or email. The enquiries could be a change to personal details or even assisting with a brand-new policy. A helping hand to gather policy renewal information to enable terms to be obtained and orders placed. Partnering with Account Handlers and Executives to grow existing client portfolios by seeking new, and/or existing opportunities. By learning policy wording and underwriting guidelines, you will be able to support customers with claims enquiries. Keeping information up to date and accurate across our systems. Performing checks to ensure we are compliant to processes. What you need to be successful: Turn detective and have interest in people and their needs. To identify where further support is needed. Asking the right questions and not making assumptions. Have first class communication skills and previous experience in a customer service-related role. Being comfortable speaking on the telephone, ensuring our customer is well informed. Attention to detail, have you captured everything correctly? Be able to work in partnership with your colleagues. We believe our strength is our people and working together sees us at our best. Ability to work on several tasks simultaneously. Being able to juggle different priorities and ensure you are still able to achieve the best outcome. An interest in financial services and looking to take the first step to develop your insurance career. Qualifications: 5 GCSE to include Maths and English at grade C or above (or equivalent). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
May 15, 2024
Full time
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. We are proud to extend our Early Careers Programme in 2024. As an Early Careers Associate, you'll participate in a five-week residential course to develop your insurance knowledge, giving you the foundation to launch your insurance career in broking, claims or underwriting. Our three-year immersive development programme includes: Tailored coaching and support from your manager and mentor. Multiple learning opportunities through online, hands-on, and group projects. Deep dive opportunity to learn legislative and financial compliance requirements. Practical experience to master system needs. How to support our clients with appropriate solutions, structure, price, and placement strategies to support their business growth. Collaborative, entrepreneurial, and team-based environment. Industry-recognised qualifications. Hybrid working environment (after initial training). The five-week residential course will focus on developing your knowledge of Howden, while the latter stages are designed to expose you to your new role and the insurance industry. In addition to gaining valuable work experience, you'll have the opportunity to partner with clients from all walks of life and help them with issues that matter to them. Please note we offer full time, permanent positions within our programme. You will be based within an office local to your home location and ideally be onsite for 3 days per week on average after initial training. What you will be doing: Supporting our Account Handlers in managing client portfolios with day-to-day enquiries either over the phone or email. The enquiries could be a change to personal details or even assisting with a brand-new policy. A helping hand to gather policy renewal information to enable terms to be obtained and orders placed. Partnering with Account Handlers and Executives to grow existing client portfolios by seeking new, and/or existing opportunities. By learning policy wording and underwriting guidelines, you will be able to support customers with claims enquiries. Keeping information up to date and accurate across our systems. Performing checks to ensure we are compliant to processes. What you need to be successful: Turn detective and have interest in people and their needs. To identify where further support is needed. Asking the right questions and not making assumptions. Have first class communication skills and previous experience in a customer service-related role. Being comfortable speaking on the telephone, ensuring our customer is well informed. Attention to detail, have you captured everything correctly? Be able to work in partnership with your colleagues. We believe our strength is our people and working together sees us at our best. Ability to work on several tasks simultaneously. Being able to juggle different priorities and ensure you are still able to achieve the best outcome. An interest in financial services and looking to take the first step to develop your insurance career. Qualifications: 5 GCSE to include Maths and English at grade C or above (or equivalent). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Casualty EL / PL Personal Injury File Handler Job Purpose : The File Handler will manage a caseload of varied EL/PL cases on behalf of a number of insurance clients. The role requires a forensic and analytical approach to employment and public liability issues together with experience and/or appreciation of the documents and evidence required in these types of cases. The majority of the cases will be Fast Track with the potential to handle cases up to £100K. This is a full time role, working 35 hours per week. You will work from our Horwich office and hybrid working of 1 day per week in the office applies. Compensation package: Salary discussed & disclosed on application, hybrid working 1 day per week in office remainder remote working, Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan , Gym Flex Key Accountabilities : Day to day handling of a litigated caseload of EL and PL cases, subject to supervision according to Keoghs competency framework, to include: Initial report/review and setting strategy for the management of the claim. Considering concepts and merits of primary and secondary liability in employment liability and public liability claims. Building relationships with Keoghs clients (if in a non-delegated authority team). Handling matters in accordance with client SLA's. Dealing with Disclosure. Instructing Counsel/investigators/medical and other experts. Reviewing evidence (eg. Witness statements, GP records, Occupational Health/ Personnel records, properly inspection reports etc. Drafting questions to medical experts, preparing costs schedules, research, preparing/checking trial bundles, attending conferences and Trial with Counsel, negotiations / Drafting Payments into Court, conducting investigations, conducting CMC's and applications, review and/or report re exchange of evidence, receipt of medical evidence, joints statements or at any other stage, counter schedule, Pre-Trial reports, CRU appeal. Essential Skills and Attributes: Experience of handling a caseload of EL/PL files Previous litigation experience. Good client care skills and evidence of working to client guidelines on a delegated basis and / or experience of working with / obtaining instruction from clients on a non-delegated authority basis Keoghs values ü We are connected ü We are dynamic ü We are innovative ü We succeed together We would like to take this opportunity to thank you for interest in this position and in our organisation and look forward to receiving your application.
May 15, 2024
Full time
Casualty EL / PL Personal Injury File Handler Job Purpose : The File Handler will manage a caseload of varied EL/PL cases on behalf of a number of insurance clients. The role requires a forensic and analytical approach to employment and public liability issues together with experience and/or appreciation of the documents and evidence required in these types of cases. The majority of the cases will be Fast Track with the potential to handle cases up to £100K. This is a full time role, working 35 hours per week. You will work from our Horwich office and hybrid working of 1 day per week in the office applies. Compensation package: Salary discussed & disclosed on application, hybrid working 1 day per week in office remainder remote working, Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan , Gym Flex Key Accountabilities : Day to day handling of a litigated caseload of EL and PL cases, subject to supervision according to Keoghs competency framework, to include: Initial report/review and setting strategy for the management of the claim. Considering concepts and merits of primary and secondary liability in employment liability and public liability claims. Building relationships with Keoghs clients (if in a non-delegated authority team). Handling matters in accordance with client SLA's. Dealing with Disclosure. Instructing Counsel/investigators/medical and other experts. Reviewing evidence (eg. Witness statements, GP records, Occupational Health/ Personnel records, properly inspection reports etc. Drafting questions to medical experts, preparing costs schedules, research, preparing/checking trial bundles, attending conferences and Trial with Counsel, negotiations / Drafting Payments into Court, conducting investigations, conducting CMC's and applications, review and/or report re exchange of evidence, receipt of medical evidence, joints statements or at any other stage, counter schedule, Pre-Trial reports, CRU appeal. Essential Skills and Attributes: Experience of handling a caseload of EL/PL files Previous litigation experience. Good client care skills and evidence of working to client guidelines on a delegated basis and / or experience of working with / obtaining instruction from clients on a non-delegated authority basis Keoghs values ü We are connected ü We are dynamic ü We are innovative ü We succeed together We would like to take this opportunity to thank you for interest in this position and in our organisation and look forward to receiving your application.
File Handler Assistan t - Hybrid working Are you ready to join a dynamic legal team where innovation and collaboration thrive? Look no further! At Keoghs, we're seeking a File Handler Assistant who embodies our core values and is passionate about making a difference. About Us: Keoghs is a leading legal firm committed to excellence in client service. Our culture revolves around four key values: Connected : We foster strong relationships with our clients, colleagues, and partners. As a Legal Support Specialist, you'll be the bridge that connects our legal expertise with the needs of our clients. Dynamic : Our fast-paced environment demands adaptability and agility. You'll thrive here if you're energized by challenges and love staying ahead of the curve. Innovative: We embrace creativity and forward-thinking. Your fresh ideas will contribute to our continuous improvement and client satisfaction. Success Together : Collaboration is at our core. As a Legal Support Specialist, you'll work closely with legal professionals, third parties, and clients to achieve shared success. As a File Handler Assistant, you'll play a pivotal role in our legal ecosystem. Here's what makes this opportunity exceptional: Experience and Qualifications: You bring valuable experience from working within a legal environment or hold an appropriate qualification. Whether you've been in the legal trenches or have a solid educational foundation, your expertise matters to us. Negotiation and Influence: You've honed your skills in negotiating with third parties to obtain critical information. Your ability to influence outcomes is a game-changer. Organizational Mastery: Juggling priorities? No problem! Your strong organizational skills allow you to manage multiple tasks seamlessly. Prioritizing deadlines? You've got this covered. Customer-Centric Approach: Handling calls and inquiries from customers, suppliers, and the public is second nature to you. Your empathetic communication style ensures exceptional service. Information Management: Gathering and recording information accurately is your superpower. You're meticulous, detail-oriented, and IT literate. Claims/Case Management System Savvy: Your experience with claims and case management systems sets you apart. You know your way around legal databases and tools. Why Keoghs? Competitive compensation package Collaborative work environment Opportunities for growth and development A chance to make a meaningful impact Ready to elevate your legal career? Apply now and become part of our connected, dynamic, innovative, and successful team! Keoghs is more than a workplace; it's a community where your skills and passion can thrive.
May 15, 2024
Full time
File Handler Assistan t - Hybrid working Are you ready to join a dynamic legal team where innovation and collaboration thrive? Look no further! At Keoghs, we're seeking a File Handler Assistant who embodies our core values and is passionate about making a difference. About Us: Keoghs is a leading legal firm committed to excellence in client service. Our culture revolves around four key values: Connected : We foster strong relationships with our clients, colleagues, and partners. As a Legal Support Specialist, you'll be the bridge that connects our legal expertise with the needs of our clients. Dynamic : Our fast-paced environment demands adaptability and agility. You'll thrive here if you're energized by challenges and love staying ahead of the curve. Innovative: We embrace creativity and forward-thinking. Your fresh ideas will contribute to our continuous improvement and client satisfaction. Success Together : Collaboration is at our core. As a Legal Support Specialist, you'll work closely with legal professionals, third parties, and clients to achieve shared success. As a File Handler Assistant, you'll play a pivotal role in our legal ecosystem. Here's what makes this opportunity exceptional: Experience and Qualifications: You bring valuable experience from working within a legal environment or hold an appropriate qualification. Whether you've been in the legal trenches or have a solid educational foundation, your expertise matters to us. Negotiation and Influence: You've honed your skills in negotiating with third parties to obtain critical information. Your ability to influence outcomes is a game-changer. Organizational Mastery: Juggling priorities? No problem! Your strong organizational skills allow you to manage multiple tasks seamlessly. Prioritizing deadlines? You've got this covered. Customer-Centric Approach: Handling calls and inquiries from customers, suppliers, and the public is second nature to you. Your empathetic communication style ensures exceptional service. Information Management: Gathering and recording information accurately is your superpower. You're meticulous, detail-oriented, and IT literate. Claims/Case Management System Savvy: Your experience with claims and case management systems sets you apart. You know your way around legal databases and tools. Why Keoghs? Competitive compensation package Collaborative work environment Opportunities for growth and development A chance to make a meaningful impact Ready to elevate your legal career? Apply now and become part of our connected, dynamic, innovative, and successful team! Keoghs is more than a workplace; it's a community where your skills and passion can thrive.
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. Howden, Corporate & Commercial are on the hunt for a Claims Handler to support their team to assist Claims Executives to provide clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatory obligations and upholding a professional image. This role will see you taking a "hands on" approach to managing a portfolio of claims on an end-to-end basis. Please note this is a full-time, permanent opportunity. You will be based in our Bristol office and ideally be onsite for 2 days per week on average. Overview: Dealing with phone calls and post advising of claims. First Notice of Loss (FNOL) registration. FNOL management - ensuring all new claims are monitored and handled within our own service level agreement, including insurer's bespoke arrangements. Diary and report maintenance. Matching of all post/diary entries. Ensuring that the Claims Manager is fully aware of all issues or complaints. Ensuring that full compliance of our standards is maintained at all times. Adhere to Howden service standards and procedures, accepted good market practice, and the CII Code of Ethics, to ensure the best interest of the client at all times. Ensure compliance with the General Data Protection Regulations. Ensure all records and communications with clients are accurately recorded and filed in the correct manner. Knowledge: Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR. Must have a minimum of 2 years claims experience, ideally in motor, property, or liability. You must have previously worked for a brokerage to be successful for this role. Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain the required CPD points. Skills: Good level of technical insurance skills, to be assessed by regular in-house testing. Accuracy and attention to detail. Ability to process work quickly and efficiently. Ability to prioritise work and meet deadlines. Excellent client service skills. Good negotiation and broking skills. Excellent oral and written communication skills. Ability to identify and respond appropriately to an individual client's level of understanding. Qualifications: GCSE Maths and English (or equivalent). Cert CII (desirable for this role). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
May 15, 2024
Full time
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. Howden, Corporate & Commercial are on the hunt for a Claims Handler to support their team to assist Claims Executives to provide clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatory obligations and upholding a professional image. This role will see you taking a "hands on" approach to managing a portfolio of claims on an end-to-end basis. Please note this is a full-time, permanent opportunity. You will be based in our Bristol office and ideally be onsite for 2 days per week on average. Overview: Dealing with phone calls and post advising of claims. First Notice of Loss (FNOL) registration. FNOL management - ensuring all new claims are monitored and handled within our own service level agreement, including insurer's bespoke arrangements. Diary and report maintenance. Matching of all post/diary entries. Ensuring that the Claims Manager is fully aware of all issues or complaints. Ensuring that full compliance of our standards is maintained at all times. Adhere to Howden service standards and procedures, accepted good market practice, and the CII Code of Ethics, to ensure the best interest of the client at all times. Ensure compliance with the General Data Protection Regulations. Ensure all records and communications with clients are accurately recorded and filed in the correct manner. Knowledge: Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR. Must have a minimum of 2 years claims experience, ideally in motor, property, or liability. You must have previously worked for a brokerage to be successful for this role. Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain the required CPD points. Skills: Good level of technical insurance skills, to be assessed by regular in-house testing. Accuracy and attention to detail. Ability to process work quickly and efficiently. Ability to prioritise work and meet deadlines. Excellent client service skills. Good negotiation and broking skills. Excellent oral and written communication skills. Ability to identify and respond appropriately to an individual client's level of understanding. Qualifications: GCSE Maths and English (or equivalent). Cert CII (desirable for this role). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Commercial Account Handler Seeking a personable individual with Commercial Account Handling experience to join a brilliant team in Gloucester. This is a great opportunity to join a growing team, offering excellent career progression and benefits. Salary: £27,000 - £30,000 per annum Working hours: Monday to Friday, 9 5, 1 hour for lunch Benefits: 25 days holiday plus 8 bank holidays Pension scheme Excellent carer progression opportunities Friendly and supportive team Brilliant office environment Funding for qualifications including CII Healthcare Plan Dental, eye care and health benefits Death in service Christmas and summer parties Funded social events Dress down Life Assurance Competitive salary with level of experience Modern office Parking The Role: Communicating with both clients and insurers Developing and maintaining working relationships with clients, providing expert product advice Securing renewal business with existing clients Ensuring the client is presented with the most suitable and cost-effective cover Renewals, Mid-term adjustments, Claims, Queries, Premium Finance Arrangements Providing excellent service to clients, assisting with their needs and requirements Promoting the use of in-house premium finance Ensuring accuracy, efficiency and professionalism Complying with FCA regulations Skills and Attributes: Previous experience as a Commercial Account Handler Experience within an insurance broker desirable Exceptional customer service Ability to build relationships with clients and insurers Knowledge of commercial insurance products I.T. skills Strong organisation skills The ability to work to a high level of accuracy Willingness to work towards Cert CII (or already have the qualification) If this role sounds of interest to you, apply today to (url removed) RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you have not heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful. COM1
May 14, 2024
Full time
Commercial Account Handler Seeking a personable individual with Commercial Account Handling experience to join a brilliant team in Gloucester. This is a great opportunity to join a growing team, offering excellent career progression and benefits. Salary: £27,000 - £30,000 per annum Working hours: Monday to Friday, 9 5, 1 hour for lunch Benefits: 25 days holiday plus 8 bank holidays Pension scheme Excellent carer progression opportunities Friendly and supportive team Brilliant office environment Funding for qualifications including CII Healthcare Plan Dental, eye care and health benefits Death in service Christmas and summer parties Funded social events Dress down Life Assurance Competitive salary with level of experience Modern office Parking The Role: Communicating with both clients and insurers Developing and maintaining working relationships with clients, providing expert product advice Securing renewal business with existing clients Ensuring the client is presented with the most suitable and cost-effective cover Renewals, Mid-term adjustments, Claims, Queries, Premium Finance Arrangements Providing excellent service to clients, assisting with their needs and requirements Promoting the use of in-house premium finance Ensuring accuracy, efficiency and professionalism Complying with FCA regulations Skills and Attributes: Previous experience as a Commercial Account Handler Experience within an insurance broker desirable Exceptional customer service Ability to build relationships with clients and insurers Knowledge of commercial insurance products I.T. skills Strong organisation skills The ability to work to a high level of accuracy Willingness to work towards Cert CII (or already have the qualification) If this role sounds of interest to you, apply today to (url removed) RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you have not heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful. COM1
Job Title: Claims Handler Location : Liverpool Salary: £24,255 to £25,876 OTE including £4,200 performance related bonus per annum Job Type: Permanent, Full Time Due to continuing growth, here at Acorn Insurance we have a fantastic opportunity to join our Claims department. As Liability Claims Handler, you will be able to demonstrate your claims handling skills by proactively managing and tracking several claims. You will be a confident communicator on an off the phone which will require you to resolve liability in a timely manner to maximise efficiency. You will be to use your time effectively to be able to investigate and identify and raise any fraud concerns whilst also being able to meet deadlines. This is a fantastic role to start or enhance your career within the Insurance sector. Located in an amazing city centre location with fantastic views, transport links and very close to shops, restaurants, and many tourist attractions. What you will be doing: To manage a small portfolio of TBE claims as decisively and efficiently as possible. High volume of outbound calls and proactive touches on claims, liaising with all parties involved to resolve liability as quickly as possible. Each claim will be kept for a maximum of 14 days (10 working days) at which point the claim will be re-allocated to the relevant team if liability cannot be established. Once liability is established and providing there is a genuine opportunity, referrals will be made to other departments to enhance further revenue streams, i.e. Intervention and Non-Fault. Validate all claims for indemnity and fraud concerns. Identify all heads of claim at the earliest opportunity to mitigate if possible and reduce claims leakage. Investigate liability proactively, searching for all available evidence, contacting all parties and representatives involved to come to a swift liability decision. Solid desktop investigations made using all available sources such as Google Maps, GB Trace, Esendex and What's App. Managing claims in line with the reserving philosophy and applying a bold approach when considering closures. Proactive diary management to monitor and progress each claim. What we're looking for: Proactive claims handling skills Persuasive, strong and confident communicator Solid desktop investigations Motivated self-starter About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme Perk Box Online & High Street vouchers and discounts Fresh fruit Deliveries twice a week £250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions Free Hot Drinks Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey. Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered.
May 14, 2024
Full time
Job Title: Claims Handler Location : Liverpool Salary: £24,255 to £25,876 OTE including £4,200 performance related bonus per annum Job Type: Permanent, Full Time Due to continuing growth, here at Acorn Insurance we have a fantastic opportunity to join our Claims department. As Liability Claims Handler, you will be able to demonstrate your claims handling skills by proactively managing and tracking several claims. You will be a confident communicator on an off the phone which will require you to resolve liability in a timely manner to maximise efficiency. You will be to use your time effectively to be able to investigate and identify and raise any fraud concerns whilst also being able to meet deadlines. This is a fantastic role to start or enhance your career within the Insurance sector. Located in an amazing city centre location with fantastic views, transport links and very close to shops, restaurants, and many tourist attractions. What you will be doing: To manage a small portfolio of TBE claims as decisively and efficiently as possible. High volume of outbound calls and proactive touches on claims, liaising with all parties involved to resolve liability as quickly as possible. Each claim will be kept for a maximum of 14 days (10 working days) at which point the claim will be re-allocated to the relevant team if liability cannot be established. Once liability is established and providing there is a genuine opportunity, referrals will be made to other departments to enhance further revenue streams, i.e. Intervention and Non-Fault. Validate all claims for indemnity and fraud concerns. Identify all heads of claim at the earliest opportunity to mitigate if possible and reduce claims leakage. Investigate liability proactively, searching for all available evidence, contacting all parties and representatives involved to come to a swift liability decision. Solid desktop investigations made using all available sources such as Google Maps, GB Trace, Esendex and What's App. Managing claims in line with the reserving philosophy and applying a bold approach when considering closures. Proactive diary management to monitor and progress each claim. What we're looking for: Proactive claims handling skills Persuasive, strong and confident communicator Solid desktop investigations Motivated self-starter About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme Perk Box Online & High Street vouchers and discounts Fresh fruit Deliveries twice a week £250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions Free Hot Drinks Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey. Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered.
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm) # LI-JH1
May 14, 2024
Full time
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm) # LI-JH1
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm) # LI-JH1
May 14, 2024
Full time
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm) # LI-JH1
Job Title: Motor Claims Handler Target Start Date: 17th June 2024 Contract Type: Permanent, Part Time, Full Time, flexible option available Starting salary Range: £24,100 - £27,100 Location: Gloucester Closing Date for applications: Monday 27th May 2024 Motor Claims Handler- Successful completion of our competency pay progression scheme will see you earning £27,100 this is typically achieved within a 30-month period, however, is dependant on your individual development and you may progress more quickly within our supportive and nurturing environment. We are looking for resilient, adaptable and motivated individuals who have a confident telephone manner and excellent communication skills. If you are naturally inquisitive and enjoy problem solving, with an ability to multitask, then this is the environment for you! Our Motor Claims department is there to help and support customers who have been involved in accidents, ensuring their claims are handled accurately and efficiently. Our Motor Claims department is a supportive and collaborative environment where you will have ownership of all aspects of a claim, from gathering information from the Policy Holder to engaging with external parties including lawyers, accident management companies and third-party insurers to name a few. As a Claims Handler, we encourage you to work proactively and be accountable, managing your allocations efficiently and prioritising urgent caseloads. You will be passionate about ensuring the right outcomes for both our customer and for Ageas. We will teach you all the skills you need to allow you to make informed strategic decisions, over which you have autonomy, in order to settle claims in a timely and cost-effective manner. Main Responsibilities as Motor Claims Handler : Manage a portfolio of fault and non-fault motor claims from cradle to grave, ensuring the customer's requirements and expectations are properly framed and understood. Ensure that claims are handled in the correct technical manner, in accordance with policy cover, legal liability, and departmental fraud and ensure compliance with company policy and external regulators. Manage clear communications with our customers and a variety of third parties, both verbal and written communication including letter writing. Proactive use of the telephone (outbound calling) to engage with external parties in order to move the claim on. Proactively manage an allocation of claims alongside dealing with postal and incoming telephony demand. Protect claims cost and take ownership of making informed decisions relating to payment of claims, liability, settlement costs and complaints. Prioritising claims, ensuring urgent matters are managed efficiently to ensure that we provide customers with a high-quality claims service that strives for excellence and deal in a cost-effective manner. Identify the indicators of fraud and use questioning/investigation techniques to decide if the claim can be progressed to payment or repudiation. Ensure all supporting administrative tasks are completed Skills and experience you need as Motor Claims Handler Be an excellent communicator with strong attention to detail and accuracy to deal effectively with all contacts ranging from the general public through to lawyers. The ability to influence and persuade others to your way of thinking. Experienced in multitasking and prioritising your own workload with the ability to make decisions under pressure. Computer literate with the ability to learn new systems. Experience delivering customer service Positive attitude with a flexible and resilient approach to change and teamwork. Here are some of the benefits you can enjoy within the Motor Claims Handler role based in Gloucester At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Flexible Working - Smart gives employees flexibility around location (as long as it's within the UK).We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness. Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family - Maternity/pregnant parent/primary adopter entitlement of 16 weeks' at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Benefits for Them - Partner Life Assurance and Critical Illness cover Getting Around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops. Supporting you back to work - Return to work programme after maternity leave About Ageas: We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter , a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone.Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements.To find out more about Ageas, see About Us. Want to be part of a Winning Team? Come and join Ageas.
May 13, 2024
Full time
Job Title: Motor Claims Handler Target Start Date: 17th June 2024 Contract Type: Permanent, Part Time, Full Time, flexible option available Starting salary Range: £24,100 - £27,100 Location: Gloucester Closing Date for applications: Monday 27th May 2024 Motor Claims Handler- Successful completion of our competency pay progression scheme will see you earning £27,100 this is typically achieved within a 30-month period, however, is dependant on your individual development and you may progress more quickly within our supportive and nurturing environment. We are looking for resilient, adaptable and motivated individuals who have a confident telephone manner and excellent communication skills. If you are naturally inquisitive and enjoy problem solving, with an ability to multitask, then this is the environment for you! Our Motor Claims department is there to help and support customers who have been involved in accidents, ensuring their claims are handled accurately and efficiently. Our Motor Claims department is a supportive and collaborative environment where you will have ownership of all aspects of a claim, from gathering information from the Policy Holder to engaging with external parties including lawyers, accident management companies and third-party insurers to name a few. As a Claims Handler, we encourage you to work proactively and be accountable, managing your allocations efficiently and prioritising urgent caseloads. You will be passionate about ensuring the right outcomes for both our customer and for Ageas. We will teach you all the skills you need to allow you to make informed strategic decisions, over which you have autonomy, in order to settle claims in a timely and cost-effective manner. Main Responsibilities as Motor Claims Handler : Manage a portfolio of fault and non-fault motor claims from cradle to grave, ensuring the customer's requirements and expectations are properly framed and understood. Ensure that claims are handled in the correct technical manner, in accordance with policy cover, legal liability, and departmental fraud and ensure compliance with company policy and external regulators. Manage clear communications with our customers and a variety of third parties, both verbal and written communication including letter writing. Proactive use of the telephone (outbound calling) to engage with external parties in order to move the claim on. Proactively manage an allocation of claims alongside dealing with postal and incoming telephony demand. Protect claims cost and take ownership of making informed decisions relating to payment of claims, liability, settlement costs and complaints. Prioritising claims, ensuring urgent matters are managed efficiently to ensure that we provide customers with a high-quality claims service that strives for excellence and deal in a cost-effective manner. Identify the indicators of fraud and use questioning/investigation techniques to decide if the claim can be progressed to payment or repudiation. Ensure all supporting administrative tasks are completed Skills and experience you need as Motor Claims Handler Be an excellent communicator with strong attention to detail and accuracy to deal effectively with all contacts ranging from the general public through to lawyers. The ability to influence and persuade others to your way of thinking. Experienced in multitasking and prioritising your own workload with the ability to make decisions under pressure. Computer literate with the ability to learn new systems. Experience delivering customer service Positive attitude with a flexible and resilient approach to change and teamwork. Here are some of the benefits you can enjoy within the Motor Claims Handler role based in Gloucester At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Flexible Working - Smart gives employees flexibility around location (as long as it's within the UK).We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness. Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family - Maternity/pregnant parent/primary adopter entitlement of 16 weeks' at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Benefits for Them - Partner Life Assurance and Critical Illness cover Getting Around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops. Supporting you back to work - Return to work programme after maternity leave About Ageas: We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter , a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone.Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements.To find out more about Ageas, see About Us. Want to be part of a Winning Team? Come and join Ageas.