My client are seeking an organised and proactive Office Manager to assist in their site setup and pre-construction process. The successful candidate will be responsible for compiling important project documents, managing office supplies and ensuring HR and legal compliance. This role is ideal for someone who enjoys coordinating events and can manage multiple internal software systems. Day-to-day of the role: Assist in the site setup and pre-construction process, including compiling O&M folders, subcontractor collateral warranties and as-built drawings. Manage company site printing and office supplies. Assist in completing Pre Qualification Questionnaires. Manage remote office membership and book meeting rooms as needed. Coordinate client and stakeholder reviews following the completion of projects. Organise End of Season (EOS) gatherings and lead the EOS system throughout the business. Act as the company's social secretary and teambuilding manager, planning engaging teambuilding events. Oversee general office management tasks. Manage multiple company internal software systems. Ensure HR and legal compliance, including preparing and reviewing employee contracts, creating and updating office and HR policies, and managing the holiday approval process. Maintain GDPR compliance and manage appraisals, keeping employee records up to date. Serve as the first point of contact for any HR-related queries. Manage all company insurances and the company fleet, including associated accounts like parking and congestion charges. Handle utilities, cleaners and rent management. Manage the rental portfolio. Assist the Director with PA duties as required. Required Skills & Qualifications: Proven experience in office management or a similar role. Strong organisational and planning skills. Excellent communication and interpersonal abilities. Familiarity with HR practices and legal compliance requirements. Proficiency in managing internal software systems. Ability to multitask and prioritise work effectively. Experience in event planning and team coordination. Knowledge of GDPR and other compliance regulations. Benefits: Competitive salary. Opportunities for professional development. Dynamic and supportive work environment. To apply for the Office Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
May 04, 2024
Full time
My client are seeking an organised and proactive Office Manager to assist in their site setup and pre-construction process. The successful candidate will be responsible for compiling important project documents, managing office supplies and ensuring HR and legal compliance. This role is ideal for someone who enjoys coordinating events and can manage multiple internal software systems. Day-to-day of the role: Assist in the site setup and pre-construction process, including compiling O&M folders, subcontractor collateral warranties and as-built drawings. Manage company site printing and office supplies. Assist in completing Pre Qualification Questionnaires. Manage remote office membership and book meeting rooms as needed. Coordinate client and stakeholder reviews following the completion of projects. Organise End of Season (EOS) gatherings and lead the EOS system throughout the business. Act as the company's social secretary and teambuilding manager, planning engaging teambuilding events. Oversee general office management tasks. Manage multiple company internal software systems. Ensure HR and legal compliance, including preparing and reviewing employee contracts, creating and updating office and HR policies, and managing the holiday approval process. Maintain GDPR compliance and manage appraisals, keeping employee records up to date. Serve as the first point of contact for any HR-related queries. Manage all company insurances and the company fleet, including associated accounts like parking and congestion charges. Handle utilities, cleaners and rent management. Manage the rental portfolio. Assist the Director with PA duties as required. Required Skills & Qualifications: Proven experience in office management or a similar role. Strong organisational and planning skills. Excellent communication and interpersonal abilities. Familiarity with HR practices and legal compliance requirements. Proficiency in managing internal software systems. Ability to multitask and prioritise work effectively. Experience in event planning and team coordination. Knowledge of GDPR and other compliance regulations. Benefits: Competitive salary. Opportunities for professional development. Dynamic and supportive work environment. To apply for the Office Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
Morgan Jones Recruitment Consultants
Canterbury, Kent
CLEANERS / HOUSEKEEPERS WANTED UNIVERSITY OF KENT SUMMER CONTRACT PLEASE NOTE: You must be able to commit to 30 hours a week and to cover 5 days out of 7. You will need to be flexible as you will receive your shifts through each week, and these will be set. You will not be able to choose which of the 5 days you work. We re looking for reliable cleaners/housekeepers to work at the Canterbury campus of the University of Kent. If you need a new role with an immediate start and want some work over the summer months, here s your chance to get out working ASAP. The campus is also close to train lines and bus routes meaning that it is easy to get to and from. You will have to attend an induction before starting work, but don t worry that will be a paid induction (at the normal pay per hour). The vital information that you need to know is: £11.44 Per Hour 9 am 3 pm/4 pm Monday to Sunday You will work 5 days in 7. No Experience Necessary Close to Bus Stops & Train Lines for easy access Be prepared for manual handling and a physical role. A solid grasp of English is needed (lots of written instructions) To find out more about the jobs as a cleaner or if you have any questions, please apply and we will be in touch. About Morgan Jones: Morgan Jones Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept the Terms & Conditions, Privacy Policy, and Data Protection and Information Security Policy which can be found on the Morgan Jones website. Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks Facebook, Twitter, or LinkedIn
May 01, 2024
Seasonal
CLEANERS / HOUSEKEEPERS WANTED UNIVERSITY OF KENT SUMMER CONTRACT PLEASE NOTE: You must be able to commit to 30 hours a week and to cover 5 days out of 7. You will need to be flexible as you will receive your shifts through each week, and these will be set. You will not be able to choose which of the 5 days you work. We re looking for reliable cleaners/housekeepers to work at the Canterbury campus of the University of Kent. If you need a new role with an immediate start and want some work over the summer months, here s your chance to get out working ASAP. The campus is also close to train lines and bus routes meaning that it is easy to get to and from. You will have to attend an induction before starting work, but don t worry that will be a paid induction (at the normal pay per hour). The vital information that you need to know is: £11.44 Per Hour 9 am 3 pm/4 pm Monday to Sunday You will work 5 days in 7. No Experience Necessary Close to Bus Stops & Train Lines for easy access Be prepared for manual handling and a physical role. A solid grasp of English is needed (lots of written instructions) To find out more about the jobs as a cleaner or if you have any questions, please apply and we will be in touch. About Morgan Jones: Morgan Jones Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept the Terms & Conditions, Privacy Policy, and Data Protection and Information Security Policy which can be found on the Morgan Jones website. Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks Facebook, Twitter, or LinkedIn
Job Title: Warehouse Hygienist Location: Wisbech Salary: Competitive Job Type: Full time, Permanent About Us: Knowles Logistics is trusted by some of the biggest and best-known businesses in the country to offer a broad range of warehousing and distribution services. Our focus today is epitomised by a drive to deliver the most efficient, high-quality logistics solutions to our customers, with long-term benefits for both parties. We aim to carry out our operations sustainably, and that's not just by minimising our environmental impacts but also by examining efficiencies across the business and fully embracing development opportunities. The Role: The be an essential part of the Warehouse team by ensuring the cleanliness and safety of all Warehouse facilities. To follow a set schedule to ensure that all facilities across the site are to a high standard of cleanliness by the end of each week. To work cohesively with the wider business to maintain audit and inspection standards at all times. To show full support and compliance to site and regulatory Health & Safety standards and practices. Candidate Must Have: Essential: A mature and professional approach with the ability to think quickly on your feet and confidently make decisions Excellent organisational and planning skills in order to plan your own daily workload Confidence to escalate issues when standards are not maintained Be flexible in your approach A hands on approach with a keen eye for details Motivation to always do your job to the best of your capability The ability to carry out your tasks independently and to confidently make decisions where needed Confidence to communicate with people at all levels while completing your tasks in the working areas Desirable: Previous cleaning experience is beneficial but not essential Flexibility with your hours and willingness to work overtime if needed to support the needs of the business Key accountabilities: Cleaning of all Warehouse areas internally & externally Ensure the cleaning cupboard stock is replenished and recorded Ensure weekly cleaning schedule is completed Replenishments of all user products including toilet rolls, soaps and sanitisers in all welfare facilities Ensure any cleaning equipment is maintained and any issues reported to line manager Communicate any issues or concerns to the site management team in a timely manner Confirm all weekly tasks have been completed in full to the Warehouse Manager at the end of each week for sign off Encourage teamwork within the workplace by displaying the correct behaviours at all times towards all members of the Knowles Transport Ltd teams Help to welcome new starters into the business by offering a friendly face and be approachable for help at all times Maintain compliance with the site H&S standards at all times Attend any relevant training courses as requested Ensure that all lifting and moving of products are carried out in accordance with manual handling procedures Adhere to COSHH standards at all times including the accurate completion of any relevant paperwork and records Notify management of occurring deficiencies repairs to building fabric or equipment What We Offer / Benefits: We have training and development Free uniform & PPE provided Auto enrolment into pension Statutory holiday entitlement Salary - depending on experience and discussed at interview Please Note: When applying for this role, please specify the position you're applying for. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Domestic Cleaner, Cleaner, Cleaning Assistant, Commercial Cleaning Operative, Waste Operative, General Cleaner, Cleaners, Cleaner, and Hygiene Operator will also be considered for this role.
May 01, 2024
Full time
Job Title: Warehouse Hygienist Location: Wisbech Salary: Competitive Job Type: Full time, Permanent About Us: Knowles Logistics is trusted by some of the biggest and best-known businesses in the country to offer a broad range of warehousing and distribution services. Our focus today is epitomised by a drive to deliver the most efficient, high-quality logistics solutions to our customers, with long-term benefits for both parties. We aim to carry out our operations sustainably, and that's not just by minimising our environmental impacts but also by examining efficiencies across the business and fully embracing development opportunities. The Role: The be an essential part of the Warehouse team by ensuring the cleanliness and safety of all Warehouse facilities. To follow a set schedule to ensure that all facilities across the site are to a high standard of cleanliness by the end of each week. To work cohesively with the wider business to maintain audit and inspection standards at all times. To show full support and compliance to site and regulatory Health & Safety standards and practices. Candidate Must Have: Essential: A mature and professional approach with the ability to think quickly on your feet and confidently make decisions Excellent organisational and planning skills in order to plan your own daily workload Confidence to escalate issues when standards are not maintained Be flexible in your approach A hands on approach with a keen eye for details Motivation to always do your job to the best of your capability The ability to carry out your tasks independently and to confidently make decisions where needed Confidence to communicate with people at all levels while completing your tasks in the working areas Desirable: Previous cleaning experience is beneficial but not essential Flexibility with your hours and willingness to work overtime if needed to support the needs of the business Key accountabilities: Cleaning of all Warehouse areas internally & externally Ensure the cleaning cupboard stock is replenished and recorded Ensure weekly cleaning schedule is completed Replenishments of all user products including toilet rolls, soaps and sanitisers in all welfare facilities Ensure any cleaning equipment is maintained and any issues reported to line manager Communicate any issues or concerns to the site management team in a timely manner Confirm all weekly tasks have been completed in full to the Warehouse Manager at the end of each week for sign off Encourage teamwork within the workplace by displaying the correct behaviours at all times towards all members of the Knowles Transport Ltd teams Help to welcome new starters into the business by offering a friendly face and be approachable for help at all times Maintain compliance with the site H&S standards at all times Attend any relevant training courses as requested Ensure that all lifting and moving of products are carried out in accordance with manual handling procedures Adhere to COSHH standards at all times including the accurate completion of any relevant paperwork and records Notify management of occurring deficiencies repairs to building fabric or equipment What We Offer / Benefits: We have training and development Free uniform & PPE provided Auto enrolment into pension Statutory holiday entitlement Salary - depending on experience and discussed at interview Please Note: When applying for this role, please specify the position you're applying for. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Domestic Cleaner, Cleaner, Cleaning Assistant, Commercial Cleaning Operative, Waste Operative, General Cleaner, Cleaners, Cleaner, and Hygiene Operator will also be considered for this role.
Neighbourhood Housing Officer An exceptional opportunity has arisen to join one of North West s leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People . Location: Liverpool, Sefton, Wirral Salary: £33,986 Per Annum Neighbourhood Housing Officer Main Duties: Customers Be the key contact for customers, making Prima visible within our neighbourhoods. Respond to customer enquiries where a face-to-face visit is needed. Undertake support activities to customers so they can sustain their tenancies and ensure properties are kept in good condition, liaising with others when referrals or intervention are needed. Ensure all customer contacts are recorded and dealt with, customers views are listened to and resident involvement is encouraged, using this insight make recommendations for improvement. Tenancy Deliver a comprehensive housing management service. Let our homes to minimise rent loss and re-let costs and improve neighbourhood sustainability. Working with tenants to provide tenancy support and enable them to sustain their tenancies. Contribute to maintaining and improving the appearance of our neighbourhoods, carrying out enforcement actions where needed. Respond to and deal with reports of nuisance and ASB, to prevent escalation and ensure appropriate resolutions. Monitoring Service Charge contractor performance, including: , consulting with residents ,dealing with poor performance and assisting with the tendering process. Support other colleagues delivering customer facing services such as Income Officers, Customer Services Assistants, Surveyors, Scheme Managers and Cleaners as needed. Neighbourhoods Develop local neighbourhood knowledge to inform the development of Neighbourhood Plans, which respond to the opportunities and challenges in our neighbourhoods. Deliver Neighbourhood Plans and neighbourhood management actions, monitoring the impact of our work. Build local effective partnerships to improve services, training and work opportunities for tenants and identify development or service opportunities for Prima. Collaborate with compliance colleagues to manage any risks within the neighbourhood, to deliver safe and sustainable homes and neighbourhoods. Collaborate with the Community Cohesion Officer on projects relating to the neighbourhood To undertake any other duties to achieve personal, team and organisational objectives. Neighbourhood Housing Officer Person Requirements: Experience working in a Housing Officer role or experience of delivering housing management services in a registered provider (RP), not for profit or public-sector organisation. Good working knowledge of processes relating to different housing tenure types. Good knowledge of housing regulations/ law and associated practices. Experience of delivering face to face customer service with the ability to have honest conversations with customers. Experience of developing partnership working with support agencies, local authorities and community groups. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Good understanding of welfare reform. Experience of using ICT systems - , Customer Relationship Management systems and Microsoft office software. Educated to GCSE level or equivalent Relevant professional qualification or recognised degree is desirable Full driving licence and use of a car for work is essential Mobile working required Occasional working outside usual office hours To provide out of hours emergency support for the where required Undertake Health and safety and compliance duties as required Skills & Competencies for the role: Organised Analytical problem solving Adaptable Customer Focus Communication Relationship building Influencing Positive attitude to customers. Demonstrates drive and resilience. Self-starting and self-motivated. Does what it takes to get the right outcome. Confident Curious Supportive Neighbourhood Housing Officer Benefits- why work for us? Healthcare scheme Salary sacrifice scheme for qualifying staff Pension scheme 24 days annual leave plus bank holidays and 4 Concessionary Days over the Christmas period. 35-hour week Monday-Friday Fully flexible working arrangements hybrid working from the office and from home Free parking on site at Prima s two offices We strive to be an equal opportunities employer that values diversity and strives to achieve dignity at work. Whoever you are, you will be valued and respected . Prima Group is signed up to the Disability Confident Scheme and the Caring Business Charter. As such, we guarantee to interview all disabled applicants and those care experienced young people , who meet the minimum criteria for the vacancy. Please specify if you wish to considered under this scheme. If you wish to apply in a different format, I.e. a video, please visit our website to see how Work For Us Prima Group or (url removed)/work-for-us If you to be at the forefront of shaping Prima Group s ambitions, then we would love to hear from you. Please visit our website for more information about Prima Group.
May 01, 2024
Full time
Neighbourhood Housing Officer An exceptional opportunity has arisen to join one of North West s leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People . Location: Liverpool, Sefton, Wirral Salary: £33,986 Per Annum Neighbourhood Housing Officer Main Duties: Customers Be the key contact for customers, making Prima visible within our neighbourhoods. Respond to customer enquiries where a face-to-face visit is needed. Undertake support activities to customers so they can sustain their tenancies and ensure properties are kept in good condition, liaising with others when referrals or intervention are needed. Ensure all customer contacts are recorded and dealt with, customers views are listened to and resident involvement is encouraged, using this insight make recommendations for improvement. Tenancy Deliver a comprehensive housing management service. Let our homes to minimise rent loss and re-let costs and improve neighbourhood sustainability. Working with tenants to provide tenancy support and enable them to sustain their tenancies. Contribute to maintaining and improving the appearance of our neighbourhoods, carrying out enforcement actions where needed. Respond to and deal with reports of nuisance and ASB, to prevent escalation and ensure appropriate resolutions. Monitoring Service Charge contractor performance, including: , consulting with residents ,dealing with poor performance and assisting with the tendering process. Support other colleagues delivering customer facing services such as Income Officers, Customer Services Assistants, Surveyors, Scheme Managers and Cleaners as needed. Neighbourhoods Develop local neighbourhood knowledge to inform the development of Neighbourhood Plans, which respond to the opportunities and challenges in our neighbourhoods. Deliver Neighbourhood Plans and neighbourhood management actions, monitoring the impact of our work. Build local effective partnerships to improve services, training and work opportunities for tenants and identify development or service opportunities for Prima. Collaborate with compliance colleagues to manage any risks within the neighbourhood, to deliver safe and sustainable homes and neighbourhoods. Collaborate with the Community Cohesion Officer on projects relating to the neighbourhood To undertake any other duties to achieve personal, team and organisational objectives. Neighbourhood Housing Officer Person Requirements: Experience working in a Housing Officer role or experience of delivering housing management services in a registered provider (RP), not for profit or public-sector organisation. Good working knowledge of processes relating to different housing tenure types. Good knowledge of housing regulations/ law and associated practices. Experience of delivering face to face customer service with the ability to have honest conversations with customers. Experience of developing partnership working with support agencies, local authorities and community groups. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Good understanding of welfare reform. Experience of using ICT systems - , Customer Relationship Management systems and Microsoft office software. Educated to GCSE level or equivalent Relevant professional qualification or recognised degree is desirable Full driving licence and use of a car for work is essential Mobile working required Occasional working outside usual office hours To provide out of hours emergency support for the where required Undertake Health and safety and compliance duties as required Skills & Competencies for the role: Organised Analytical problem solving Adaptable Customer Focus Communication Relationship building Influencing Positive attitude to customers. Demonstrates drive and resilience. Self-starting and self-motivated. Does what it takes to get the right outcome. Confident Curious Supportive Neighbourhood Housing Officer Benefits- why work for us? Healthcare scheme Salary sacrifice scheme for qualifying staff Pension scheme 24 days annual leave plus bank holidays and 4 Concessionary Days over the Christmas period. 35-hour week Monday-Friday Fully flexible working arrangements hybrid working from the office and from home Free parking on site at Prima s two offices We strive to be an equal opportunities employer that values diversity and strives to achieve dignity at work. Whoever you are, you will be valued and respected . Prima Group is signed up to the Disability Confident Scheme and the Caring Business Charter. As such, we guarantee to interview all disabled applicants and those care experienced young people , who meet the minimum criteria for the vacancy. Please specify if you wish to considered under this scheme. If you wish to apply in a different format, I.e. a video, please visit our website to see how Work For Us Prima Group or (url removed)/work-for-us If you to be at the forefront of shaping Prima Group s ambitions, then we would love to hear from you. Please visit our website for more information about Prima Group.
Reception Manager Royal National Hotel 40 hours Fully Flexible 5 out of 7 days weekly rota £28,194.00 + benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4 Deluxe Hotel in 2025. We are now recruiting a Reception Manager at our Royal National 1630-bedroom Hotel. We don't want you to work for us, we want you to work with us and be part of our ILH Family. Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Working as part of a large Reception team with 2 other Reception Managers, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards. Key Duties will include the following: Support the Front Office Management team in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets. Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests. Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and /or delivery standards Ensure that the front desk team provides a professional and friendly service for customers and manage any guest complaints that arise. Ensure that there is adequate cover across the reception through scheduling staff rotas and providing cover as needed. Responsible for recruiting, onboarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best What we'd like from you Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation A Passion for hospitality - you are all about creating memorable experiences for others no matter what time of day. Commercially focused with an understanding of how to maximise profits through revenue management. Experience of budgets, P&L and forecasting would be advantageous. Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike A multi-tasker - with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed. You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally. A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team. A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera) What you'll get in return Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days Free meals on duty Uniform & dry-cleaning Workplace pension scheme £300 Refer a Friend Scheme Employee recognition Employee awards Social events Interest-free Season Ticket Loan / Travelcard Loan 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability) Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets Shopping discounts across several high-street brands and online retailers Sabbatical leave (subject to eligibility) Mental health first aiders support & well-being Employee Assistance Programme- Supported by Hospitality Action: Career Guidance, Life Coaching & Tenancy Agreements Legal Assistance & Financial Assistance Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc. Career & Development Benefits: Training and development through our Imperial London Hotels Academy Access to fully funded apprenticeships (subject to eligibility) £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility) Access to Supported Study Scheme (subject to eligibility) Annual Free English Course accredited by UCL Centre for Languages & International Education Opportunity to explore other roles within Imperial London Hotels after 1 year of service Extended Benefits: Technology Scheme (subject to eligibility) Cycle to Work Scheme (subject to eligibility) Workplace Nursery Scheme (subject to eligibility) Electrical Car Scheme for senior management positions only (subject to eligibility)
May 01, 2024
Full time
Reception Manager Royal National Hotel 40 hours Fully Flexible 5 out of 7 days weekly rota £28,194.00 + benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4 Deluxe Hotel in 2025. We are now recruiting a Reception Manager at our Royal National 1630-bedroom Hotel. We don't want you to work for us, we want you to work with us and be part of our ILH Family. Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Working as part of a large Reception team with 2 other Reception Managers, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards. Key Duties will include the following: Support the Front Office Management team in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets. Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests. Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and /or delivery standards Ensure that the front desk team provides a professional and friendly service for customers and manage any guest complaints that arise. Ensure that there is adequate cover across the reception through scheduling staff rotas and providing cover as needed. Responsible for recruiting, onboarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best What we'd like from you Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation A Passion for hospitality - you are all about creating memorable experiences for others no matter what time of day. Commercially focused with an understanding of how to maximise profits through revenue management. Experience of budgets, P&L and forecasting would be advantageous. Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike A multi-tasker - with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed. You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally. A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team. A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera) What you'll get in return Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days Free meals on duty Uniform & dry-cleaning Workplace pension scheme £300 Refer a Friend Scheme Employee recognition Employee awards Social events Interest-free Season Ticket Loan / Travelcard Loan 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability) Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets Shopping discounts across several high-street brands and online retailers Sabbatical leave (subject to eligibility) Mental health first aiders support & well-being Employee Assistance Programme- Supported by Hospitality Action: Career Guidance, Life Coaching & Tenancy Agreements Legal Assistance & Financial Assistance Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc. Career & Development Benefits: Training and development through our Imperial London Hotels Academy Access to fully funded apprenticeships (subject to eligibility) £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility) Access to Supported Study Scheme (subject to eligibility) Annual Free English Course accredited by UCL Centre for Languages & International Education Opportunity to explore other roles within Imperial London Hotels after 1 year of service Extended Benefits: Technology Scheme (subject to eligibility) Cycle to Work Scheme (subject to eligibility) Workplace Nursery Scheme (subject to eligibility) Electrical Car Scheme for senior management positions only (subject to eligibility)
Job Description We are currently seeking an Office Facilities Coordinator to provide direct assistance to the UK facilities and travel team in Milton Keynes to ensure the smooth running and organisation of the office facilities, security protocols and travel management needs for our UK employees, with particular focus on the teams based out of Milton Keynes. About The Role You will be working in a small team that is integral to the success of the wider business ensuring that all facilities, operational support and travel needs are met whilst employees are working in the office and remotely. The role requires strong communication, database management and time management skills in order to ensure timely management of the Milton Keynes facilities. This will involve developing and maintaining relationships with key stakeholders in the Milton Keynes business. In addition wider support to the facilities team is needed as required. This will involve assisting in H&S inductions for new starters, reception desk support, conference attendance administrative support and office facilities support. The opportunity to assist in the management of external tenants in our London property is also available, as well the scope to become involved in wider business support services as our London office grows. Responsibilities Your main missions and responsibilities will be: Management of visitors and issuing ID badges New Starters and Client's Office/Safety inductions Administration of Archibus (desk booking tool) Courier management Conference bookings Cover other team members' absences (conference booking, invoicing, Reception and management of the office cleaners/catering teams. Ordering office & Kitchen supplies Management of the travel management portal Creating and maintaining employee travel profiles Conducting travel itinerary requests Engaging external global travel provider to process pricing and ticketing requests Engaging visa agents as required Link travel requests to invoicing portal to raise POs for payment processing Assist with formatting/printing admin documents on an ad hoc basis Experience required Experience working in a similar role Travel - Air, Rail and hotel bookings (domestic & international) MS Word, Excel & PowerPoint skills (Intermediate to Advanced) Good Communication skills in person and in writing Able to prioritize tasks and work on multiple projects. Able to work in a team environment in a collaborative manner. Proactive nature and ability to drive things to closure. Handling Confidential work Behavioural Competencies required Full command of the English language Professional attitude Flexible Proactive Attention to detail and accuracy Excellent written and verbal communication skills with the ability to interact with staff at all levels Ability to use initiative and work with minimum supervision Proactive, with the ability to think ahead Good Team player Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running!). Please note due to volume of applications you will only be contacted if we are progressing your application.
Apr 30, 2024
Full time
Job Description We are currently seeking an Office Facilities Coordinator to provide direct assistance to the UK facilities and travel team in Milton Keynes to ensure the smooth running and organisation of the office facilities, security protocols and travel management needs for our UK employees, with particular focus on the teams based out of Milton Keynes. About The Role You will be working in a small team that is integral to the success of the wider business ensuring that all facilities, operational support and travel needs are met whilst employees are working in the office and remotely. The role requires strong communication, database management and time management skills in order to ensure timely management of the Milton Keynes facilities. This will involve developing and maintaining relationships with key stakeholders in the Milton Keynes business. In addition wider support to the facilities team is needed as required. This will involve assisting in H&S inductions for new starters, reception desk support, conference attendance administrative support and office facilities support. The opportunity to assist in the management of external tenants in our London property is also available, as well the scope to become involved in wider business support services as our London office grows. Responsibilities Your main missions and responsibilities will be: Management of visitors and issuing ID badges New Starters and Client's Office/Safety inductions Administration of Archibus (desk booking tool) Courier management Conference bookings Cover other team members' absences (conference booking, invoicing, Reception and management of the office cleaners/catering teams. Ordering office & Kitchen supplies Management of the travel management portal Creating and maintaining employee travel profiles Conducting travel itinerary requests Engaging external global travel provider to process pricing and ticketing requests Engaging visa agents as required Link travel requests to invoicing portal to raise POs for payment processing Assist with formatting/printing admin documents on an ad hoc basis Experience required Experience working in a similar role Travel - Air, Rail and hotel bookings (domestic & international) MS Word, Excel & PowerPoint skills (Intermediate to Advanced) Good Communication skills in person and in writing Able to prioritize tasks and work on multiple projects. Able to work in a team environment in a collaborative manner. Proactive nature and ability to drive things to closure. Handling Confidential work Behavioural Competencies required Full command of the English language Professional attitude Flexible Proactive Attention to detail and accuracy Excellent written and verbal communication skills with the ability to interact with staff at all levels Ability to use initiative and work with minimum supervision Proactive, with the ability to think ahead Good Team player Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running!). Please note due to volume of applications you will only be contacted if we are progressing your application.
Fantastic Services is the leading one-stop shop for all home services, providing 40,000+ services to over 15,000 customers each month. We are currently looking for new cleaning teams to join the Fantastic family and take booked cleaning jobs in Tunbridge Wells area (Sevenoaks, Ashford, Tonbridge) Key Requirements: Teams of two or three people to provide various cleaning and gardening services Own equipment, detergents and vehicle is a plus Public Liability Insurance; Registered limited company is a plus Excellent customer service and high quality service. Our proposal: Full training for this position is provided; Guaranteed jobs and customers according to your schedule; Initial and ongoing support; Bonuses for successful additional bookings on-site and cross-sales. Please contact us for more details about how to get jobs on your schedule. George
Jan 31, 2021
Full time
Fantastic Services is the leading one-stop shop for all home services, providing 40,000+ services to over 15,000 customers each month. We are currently looking for new cleaning teams to join the Fantastic family and take booked cleaning jobs in Tunbridge Wells area (Sevenoaks, Ashford, Tonbridge) Key Requirements: Teams of two or three people to provide various cleaning and gardening services Own equipment, detergents and vehicle is a plus Public Liability Insurance; Registered limited company is a plus Excellent customer service and high quality service. Our proposal: Full training for this position is provided; Guaranteed jobs and customers according to your schedule; Initial and ongoing support; Bonuses for successful additional bookings on-site and cross-sales. Please contact us for more details about how to get jobs on your schedule. George